I spent about 2 weeks at this hotel. The room was very comfortable, big, and clean (nice white towels!). It had all what I needed, including safe box, coffee in the room, a good TV. Good wi-fi signal. The bathroom's size was perfect with good water pressure. The staff was wonderful. Breakfast was the best. I felt at home. I also used the parking which made me a little nervous because they lift you with your car on a small ramp to either the 2nd or 3rd floor. Someone from the staff usually went with me on the ramp which made me feel safer. Having the possibility of parking your car indoor is great. Walking distance from Viva Envigado shopping center and it's metro station. I highly recommend this hotel.

Very good service, The food is very tasty and healthy.100% recommended

Súper bien ubicado el hotel y el servicio excelente

Great place to stay. Very clean, great staff and close to a lot of nice places.

Good staff

Habitaciones muy limpias, empleados excelente atención

Excellent place to stay, clean, comfortable and the breakfast was delicious

This hotel is amazing. Very good experience

The rooms are big and well kept. The staff is very courteous and helpful, specially the breakfast service personnel. Mr. Freddy and the ladies in the kitchen went above and beyond to give us an amazing breakfast.

Thanks

This hotel was ok, they do need to be more clear with their amenities and their check out process before you book. The parking is not guaranteed and it’s only for small cars, they don’t have any suggestions for nearby parking either. The check out process, you have to return the key and then you have to stand there and wait until someone goes and checks the room to confirm you didn’t use the minibar. These are things that they should let you know upfront not after you’ve paid. The people at the front desk, some are nice, others seem annoyed.

Great staff, clean rooms, helpful service, and very good breakfast

Friendly and helpful the food was top notch as well as the service.

The Viva Shopping Mall is a great place to shop and dine. Staff were very helpful. No coffee or tea making facilities in the room Breakfast was too repetitive

Horrible check in experience

Good hotel. Excellent service.

people so kind And ready to help you

Great

The room was neat and clean. The staff was very nice. I don't speak Spanish and they were very patient with me using Google Translate. The breakfast was delicious. Scrambled eggs, toast, waffles, fresh fruit, orange juice, coffee. The mall is nearby. It has an Exito (grocery store), IKEA, its dog friendly throughout including in the food court and there is a little theme park with 2 arcades, carousel, & other kids rides on the top floor. Using Uber to get there was easy.

The staff treated us like family it was the best experience ever at a hotel,Fredy was amazing best employee I ever seen.