Overall Ratings & Reviews WoodSpring Suites Savannah Pooler

N/A

We have booked many hotels and my wife has never had a problem checking in first, and I meet with her in our room, later. When she went to check in, she had the reservation #, when it was booked, where we booked it, ability to open app. to show the booking, State ID, even a marriage certificate (because we were moving into the area and happened to have the box in the car) Our shared credit card was used for the booking, and a plethora of other ID. Yet, when she arrived with my daughter and dogs, the female manager said she could not let her check in because I was not there. I was driving a moving truck a few hours behind them. Now my wife who is disabled, was told to sit in her car and wait until the next shift arrived and maybe he'd be more accommodating (about 45 min.). So my wife went to her car, called me and I called the hotel directly, willing to take a pic of my license, and tell them it's a shared card. They still would not allow her to check in. The male manager actually asked her "what do you think you're pulling her?" My wife was dumbfounded - she was accused of doing something shady. He was very offensive to her. Finally, the manager relented - after a considerable amount of time and my wife not letallow her to check in, and I showed up about an hour or so later. Suddenly the manager is apologizing to me - not to my wife that was treated like a criminal.

was very stingy with towels & washclothes, my partner and i asked for 2 new towels and in replacement we got 2 bath mats which barely did anything.. towels were rough as well.. The lights in the corner of the room kept switching on & off and my partner had to get up in the middle of the night to switch it off numerous of times.. there was also a stove top in our room though it did not come with any pots & pans which seemed very odd to me ? what’s the point ? overall i’ll give my experience a 7.5

It was a great stay, my only issue was the bathtub didn’t drain very well When showering

Had a weird experience last few time checking in. The lady that checked us in, decided to get noisy, and ask the female unusual, and unprofessional que that was with me. This was the second time this happened. When confronted, she started blowing off, and was just asking friendly questions. The second time, she demanded a id. I asked her why? The person wasn’t on the reservation and there’s no need for it. Her manager backed her without asking what the problem was. The hotel employee consistently asked personal questions as if was interested in more than a hotel guest business transaction? Why would anyone feel comfortable giving a borderline stalker any info. Previous stay, had issues with the room ac. She waited for about 10 minutes, to finish her personal phone conversation, to even acknowledge the problem, and informed me that she should be able to reset the ac, when she got a chance. One hour later, she showed up and fixed it in about 2 minutes. The room was 81 degrees the the whole hour. Have stayed here several times and one door, main door on backside of building has been constantly hit or miss with the keys working. Not just me, but every guest. Management gives the attitude, it’s a privilege for guest to be there. Promotes stalking behavior and frankly don’t care about the guest. If you are lucky enough to find a clean room, with no issues, it’s a cheap place to stay. Don’t bother the front desk, you will get attitude.

After booking my 8-day, 7-night stay, I spoke with the manager before checkout time on my last day. I paid and booked an additional night, then left to go to work. Upon my return that same afternoon, I was informed that my “paid” stay, with the paperwork already signed, was no longer available. They had booked it with another guest shortly before giving me the key for the other room. As a single mother of two children who were also with me, this was a very disappointing situation. The manager didn’t seem concerned or worried about leaving me in the position I was in due to her incompetence.

It was ok

Terrible hotel service. Booked and get to the hotel and there’s nobody at the desk. Called the hotel numerous times before someone finally answered to say oh we’re sold out, said just to get a refund from hotels.com. Worst customer service, would never book again.

Just awful

My stay was pretty good, get there early for check-in if you can. Late check-in is a bit of a hassle if you don't make arrangements for late check-in beforehand. The room was great and the beds are very comfortable.

They don’t have an ice machine or a coffee pot in any room

I never Got to check in because it was overbooked I had To find another hotel

Floor in room was filthy. The hotel itself didn’t feel safe. I would not stay again

A hour and a half late getting checked in because the room was not ready for check in at 3. No amenities at all.

Property was clean and in a good location. Not a luxury suite but it was good for what we needed it for.

We would definitely use this hotel again. It was clean, pet friendly, and they gave us a room close to the entrance door, so it made it easy for us to take our dogs out. It was at a great location where there were plenty of restaurants/stores nearby.

Beds were terrible, lumpy, hard. Room was clean but had musky cologne smell to it.

Bed was broken, had a tiny stove wanted is to pay extra for pots will never stay here again!!!

The gentleman at check-in was great and the room looked good until we stepped inside. The room reeked of moth balls. We opened the window a bit to see if it helped but it didn’t. The smell was coming from the brown, fuzzy blankets. After leaving the window cracked for an hour, we needed to close it even though the smell was still there and turn on the heat. The immediate smell was burning hair dryer. So we shut off the heat. We’d been there less than 2 hrs and had to leave. We were told there were no other rooms but between the intense smell of moth balls permeating the room and then the burning smell from the heater, it wasn’t a safe room to stay in.

.