Overall Ratings & Reviews Holiday Inn & Suites JOLIET SOUTHWEST by IHG, an IHG Hotel

Great atmosphere.

I didn't like that the room I booked was not available. I wanted 2 queen beds in my room. That's what I booked. I got a king bed which was not acceptable. I had to sleep on the couch. Very disappointed in that.

was staying just one night for a state middle school bowling tournament. Book this hotel based on recommendation of another parent who would stay there in previous years. Initially from the outside and inside everything looks pretty nice. But once you’re there, we found that the hotel is slowly going downhill the door to our bathroom wouldn’t latch. My son got stuck in the stairway because one of the stairway doors was broken. Another parent visiting for the weekend informed us at dinner that they had ants in their room. And a different family complained that their bathroom fan made a terrible screeching noise when they turned it On. The coffee maker in our room also didn’t work. also feels like they nickel and dime me to death with charging for breakfast and not even offering free coffee. They have a coffee machine which cost three dollars for just a basic coffee. I say take your three dollars and go across the street to Dunkin.this was a nice hotel but it seems like perhaps maintenance is not being maintained.

N/a

It was a very nice stay. Will stay again.

Nice place and right off highway 80

I appreciated the level of trust the staff had in guests to do the right things.

Amazing hotel

Pool and a restaurant on site.

Only complaint was cable was out to the rooms

Check in was great. Nice place in nice area

Matt did a great job checking us in, answering our very mundane questions about the area. Professional and attentive, he made us feel welcome. Staff at the restaurant greeted us warmly as well. An enjoyable visit.

I got it for the pool which ended up being the worst part about it .

Nice property, in an industrial area but that is fine

Beautiful large Suites, very Clean!! The Mattress was the BEST!! Staff very nice and helpful!! Loved my Stay!

It was clean. Very quiet.

The fire pit outside was nice, the staff was great. The cable was out when I stayed and I was looking forward to watching tv

The hotel was fine but they charged me 3 times for my one night stay.

Great hotel. Stayed many times and will do so again when I’m in the area.

Pool and restaurant