The service is still ok... However need to note this place was probably setup in the 90s and I doubt there is updates or renovation to the place. I visited the chalet...all the furniture we bit old and surprisingly you can find dust on certain areas of furniture, under the bed, ceiling, and the sliding door to the outer view of the windows/doors. Room is ok and roomy. Aircond even its old still functioning. But water heater system is the old type you have to switch it on 30mins earlier in order to use it. Plus point is there is 2 separate shower cubicles. Fridge will switch off once you remove the card from its slot so I had to stuck another card to ensure items in fridge remains cool... (but some ice still manage to melt?) view was ok with the greenery and monkey calls in the morning and the morning mist and weather is cool in a manageable way (no meed sweater). But overall place not up to modern standards...the bowling alley is closed "due to renovation" and so is the convention center..which I personally suspect management don't bother to maintain it as less and less people visit this place, they might rather go to genting since its nearer. But if you do book this place you get complimentary passes to the colmar, rabbit farm, japanese village and others foc multiple times for a couple of days...which is a plus point.