Overall Ratings & Reviews White Hart, Newmarket by Marston's Inns

The guy on check in was pleasant and helpful, but that was the only time we saw anyone on the desk,The room was small and needed a freshen up,there was marks on the walls ,wallpaper coming off .there was no veiw. The beds were comfortable , and there was a good size bathroom. ,we found our stay disappointing.The hotel needs up dating it looks tired .we have stayed a few times but this has been the worse room.There,s a good size car park,and the location is great

The staff here is truly wonderful! As there is no elevator, they helped us to take our bags upstairs to our rooms. I was working a good portion of our trip and the wifi here was great. The employees offered suggestions on places we could walk to visit in the town and made sure to let us know if the pub kitchen was closing in case we wanted to order.

Room 11 was basic but clean. However, as visit was during very hot weather, had to leave window open and consequently was extremely noisy until very late and again early the next morning. We would add that the staff were amazing; friendly and very helpful, even though they were extremely busy .. thank you great staff!

Super friendly team, no issues with the stay at all.

I enjoyed myself so much I'm booking again next year

Fantastic location to stay at when attending Newmarket racecourse. Staff are always very helpful and pleasant.

Worked well for us, and conveniently situated.

Marston's itself was excellent.surperb food and great satisfying breakfast. The hotel rooms were small and a bit dated and requires refurb. Can be very hot and music plays until midnight. However we did enjoy our stay and would return.

Lovely place, reception was really friendly and helpful. Great location

Tv was'nt working however the service and staff in general very friendly, polite. I will be back for the service. Thank you Creg!

Good bedding and comfortable bed , nice modern bathroom . Good bar restaurant area downstairs. Down sides are the rooms are very small but fine for a 1 night stayover . Rooms very badly need a paint and tidy up as very scuffed and worn but clean and had everything needed for a night .

It is conveniently placed for all the attractions that Newmarket has. The room was clean the staff very helpful. The only downside was the stairs as our room was on the second floor and I have mobility problems but I done it and got quicker in the three days we stayed.

Excellent budget option with handy onsite parking. Staff really friendly. Happily changed our room as the shower was faulty. Second room was lovely given price. Communal hallways a bit out of date but rooms and other parts were perfect. Would definitely repeat. Very good location for restaurants etc and racecourse.

I was really sceptical at first because when we arrived the pub was really noisy but we had been told the venue was lively. I went to use the toilet in the bar while waiting for the key to our room and none of the hot taps worked in the ladies. We also had to wait about 10 minutes to get a key from the busy bar staff. However, the room was clean, the bed really comfortable and the bathroom was nice with lovely towels. The hotel was in a good location for what we needed and a lovely receptionist in the morning to check us out. We also benefitted from free parking which was not available at other local hotels.

Shan’t be staying there again

Friendly and helpful staff. Central location, convenient for visit to National Horseracing Museum. Reasonable prices.

Large Twin Room Windows don't open in room 6.

Very good staff and lovely cleaners

Nice clean room in great location

Stayed over Xmas 2024, room very Comfortable, and clean. Staff very friendly and professional. Would stay again.