Overall Ratings & Reviews Hotel Indigo DURHAM by IHG, an IHG Hotel

Great area, historic will come again

The staff were very helpful

A great location - a building with a lot of interesting original features and very friendly staff

Amazing hotel with great staff

Comfortable and well equipped rooms. Well cooked breakfasts.

The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

An excellent hotel in a convenient location close to the city centre. The room was clean and the facilities in the room to a high standard.

An historical building very grand the staff and services matched this context

Convenient location. Helpful staff. Nice bar. Room was slightly shabby in places (large patches of peeling paint) and ve

Amazing building. Rooms really nice

The rooms were clean and spacious lovely everything you needed shower had great water pressure super hot and the soaps and balms were lovely the food was deli ous and thestaff were friendly and helpful i highly recommend this hotel breakfast menu caters for everyone .

Excellent, clean room. Great staff all-round and excellent breakfast. Didn't have a car so limited parking not an issue. Well positioned for centre .

Beautiful building. Nice room. Staff at check in were really friendly and we were delighted to receive a complimentary room upgrade at check in. Only thing that spoiled the experience was being forced to pay for that upgrade at check out, even though it was expressly described to us as complimentary. It was explained the charge was because I was not ‘a member’. When I explained that their colleague had been aware I was not a member but had upgraded us and confirmed there was no charge - no response or any attempt to verify this. Not even any expression of regret for any possible misunderstanding. I was made to feel like I had tried to get away with not paying a charge, when it seemed to be the hotel’s mistake, or a breakdown in communication on their side. I was in a rush and did not have time to argue, so just paid. I am unlikely to return to this hotel or the chain due to this service.

Way over priced - lighting in bedroom next to nothing way to dark.

9.5!! I’m deducting 0.5 for the sausages and eggs! What happened! Jokes aside, it was great.

This was a great place to stay! The building was beautiful, the location was convenient, the breakfast was good, and the room was comfortable, clean, and modern.

This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)

Excellent value on the Dinner, bed & Breakfast rate. Very friendly staff, comfortable room and great evening meal.

For all of the above given

Wonderful decor and food