Overall Ratings & Reviews Hotel Hoshikawakan

Staff was kind, helpful and efficient. Hotel is old and dirty and lots of mosquitoes. Housekeeping and maintenance are dismal.

this place is not suitable for international visitors. lack of english support. the aging female staff at the reception is too lazy even to use a translator to communicate despite me trying my best to use google translate to communicate. really backward customer service. her facial expressions tells us that she despise non-locals.

very rude 50 year old female japanese staff manning the reception. even though i do not speak japanese, her body language says it all.

Very well taken care of hotel, although an older property. Liked that we could use private bath on reserved time. Good breakfast and close to the train station

The hoyel was very quiet and the staff couldnt do enough for us. We used the private onsen which was lovely. A great Japanese restaurant next door. The breakfast was nice too. Mostly Japanese options but also croissants and fruit too.

We loved absolutely everything in this hotel and we've even decided to stay longer. Service: quality of service was what surprised us the most. The staff is very polite and helpful, they care about each customer and do their job very well. Outstanding! Dinner and breakfast: As a vegan, I had plenty options to eat and during the dinner they have prepared hot pot meal without animal-derived products for me. Room: spacious, bath could be cleaned better, but acceptable. Since it was winter, it took some time to warm up the room of this size for 1 air conditioner. Hot spring: in addition to public bath, they have absolutely amazing 2 open-air private hot baths that you can use freely, very easy to reserve, just take a time plate in the lobby. This was the highlight of our trip. Amenities: high-quality, product ops did a great job choosing amenities. They have very delicious and wide selection of teas and we loved female amenities: hair treatment, cream and lotion. There are a lot of stuff to rent for free, starting from extra pillows and blankets, ending with playing cards. Extra services: we've got a free 1 hour in karaoke, in the lobby there is free drink bar and even free hot oden soup during the daytime, which was a surprise and nice to have after we've spent a cold day outdoors in winter. Location: just 3-4 minutes walk from station, and 2 min. to the convenience store and drugstore. We will be visiting this hotel again and again in the future.

Able to use a private onsen was nice. Hosts speak passable English so that is helpful.

素晴らしい

The hotel is a 4 minute walk from the Yudanka Station (We grabbed a taxi cause of our luggage and the fare was 700 yen). The check-in was simple and we paid with our master card. Nearby was a Family Mart and American Drug convenience store. The hotel staff were kind but speaks very little English. There's 2 private onsen (open air) on the 3rd floor and public onsen separated by gender located on the 1st floor. There were massage chairs, books/manga library, drinks and ice cream vending machines, free coffee/tea station in the lobby. We got the breakfast package with our room and it’s a buffet style with a decent variety on the 2nd floor (from 7am to 8:45am) Our Room: fit for 4 people but it was just my wife and I. 4 comforters (pillows and blankets included) we just stacked it to add extra comfort. In room washroom and toilet with a bidet. Towels, body wash, shampoo and conditioner included. No tooth paste but free tooth brushes. What we didn’t like: in the corner of our room had a water spot/water damage and the carpet by the window were stained. A mini fridge that did not cool anything and we could not connect to the hotel wifi. The in unit heater was difficult to operate as there were no English text. Overall if you’re not spending the majority of your day in your room and don’t need a microwave or working fridge, it’s a decent place with very nice amenities.

Staff made every effort to ensure our stay was the best it could be! If you’re looking for “bang for the buck” this is it!

Really nice little hotel Minutes away from Yunadaka station. Simple room, clean, nice breakfast buffet and access to lovely private onsens. The staff was very friendly and offered great service. A great quality-price value. Plus it is quite easy to reach the Jigokudani Monkey park by bus from the station.

朝食のパンが美味しくなかった。 その他はとても良かった

Dejligt hotel tæt ved yudanaka station. Der er Onsen også i private rum. Meget dejlig buffet om aftenen inkl drikkevarer. Lidt svært at forstå deres engelsk og de dr meget hjælpsomme. Nærområdet almindeligt.

El hotel cerca de la estación de nagano y cerca del autobús para ir a varias atracciones, el lugar no esta bien limpio tendrían que mejorar en ese aspecto.

很舒服的住宿 溫泉整潔

部屋の清潔感があり、良かったです。 只、風呂場にも歯ブラシが欲しかったなあー

部屋は、広かったが、トイレは狭かった。ロビーにコーヒー、紅茶など自由に飲むことができて良かった。駅からも近かった。

大変お世話になりました。 特に外国人客スタッフの方々に大変親切にしていただきました。

２泊３日、小学生の子供と宿泊しました。部屋は和室で広く、バストイレ別で清潔でした。 夕食はバイキングで鍋、蟹食べ放題、寿司や串揚げ、天ぷらと種類豊富でアルコールも飲み放題。ハイボールやワインなどこちらも種類豊富。 鍋は三種類のダシを好みで一つ選び、キムチ鍋を食べましたがとてもおいしかったです。 野菜や豚肉は食べ放題で、チーズやうどんもあり〆まで完璧でした。 朝食もバイキングでこちらも豪華。海鮮丼が作れたり、焼き魚やカレー、パンなど何でもありました。 館内には卓球やビリヤード、サッカー台があり、カラオケも1時間無料で、雨でしたが旅館の中で十分楽しむことができました。 アメニティは豊富で、赤ちゃん用のボディソープまでありました。風呂は大浴場の他に予約制で貸切風呂が二つ、薬湯になっておりとても気持ち良かったです。無料のマッサージ機や漫画も置いてあり、欲しいものがすぐに手に入るような充実したサービスでした。 スタッフは外国人の方が多いですが日本語がとても流暢で、日本人のスタッフも含めてみなさん親切でした。 店の周りには飲食店が歩ける範囲にいくつもあり、薬局もあるので安心です。 また湯田中温泉に行く時は、絶対に泊まりたいと思います。

お部屋も綺麗でした。　お風呂も良かったですが、夜と朝の食事は、家族向けの為、少し物足りなさを感じました。 メインのしゃぶしゃぶでしたが、質の良い食材を入れると とても良いホテルと成ると思いました。