For 3 people, there are 2 rooms for us to book: first floor and second floor. We book and choose and specify that we have booked the ground floor swimming pool since we have been staying many times. But we booked through another agent this time. We booked through this agent and paid as soon as booking. Forcing you to pay immediately upon arrival, there is no room we need. There is no room that we booked. Which we already paid, we hope to get the room that we Intended to book for sure where to get to the accommodation late at night He told us that the room you booked We have already let other guests stay. And let us go up to the second floor to be the room we didn't want We already paid with you. And why don't we get the room that we want to book with others, the price is cheaper than you? And can pay at the hotel