I was minded not to leave a review having seen how the owners have responded to other customers, they don’t take any responsibility and push back blaming the customer for their shortcomings. We purchased two rooms one for ourselves and family. We checked in online as requested with passports and signatures and received confirmation of receipt along with a link to a code to access the building and room. We were delayed at the airport security long queues and didn’t arrive until around 10.30. When we got to the building someone held the door open and we went to our rooms. When we got there we tried to access the code but only one worked. We deposited our cases in one room and then went downstairs to find a contact number for reception, nobody answered. We then spent the next 45mins trying to get the link to work, I have photos of the link saying sorry we can’t find what you’re looking for. I then received an email saying both rooms had been cancelled, apparently because we didn’t type the code into the door before this is what happens. We have paid, we have sent the physical check in but if you don’t put the code in before 11pm then you lose your room and your money. I then contacted the emergency number and a very rude man said he didn’t care, wasn’t his problem we had received instructions. He left two 60 year olds without accommodation. He put the phone down then blocked me. In addition they charge for absolute everything as an extra. My advice stay away or lose your money.

Great location. In the heart of the old town. Elegant lobby area. Spacious bathroom with good power shower. Bed not that comfortable.

Lovely place to stay, great location and facilities. Quick responses on anything needed via WhatsApp. Really enjoyed my stay!

Wonderful apartment. Very clean, comfortable bed, lovely powerful shower! Coffee machine and kitchen area a real bonus! Very central location just off the main square! We loved it!

20 meters from the main square.

Great location to the main square, with plenty of bars and restaurants. Bed and room were clean maybe just due a new stroke of paint ! Overall amazing stay and value for money.

Had 2 different staff members hang up on me when I was struggling to get into the premises and my room. Had my entry code changed 3 times while staying there and had me stressed out of my mind with the lack of English support. Made my stay in Poznan a stressful one, would not recommend.

You can control the temperature of the room with the heat.

Slow email with check in information impacted our arrival. Email with check in instructions and vital code, only arrived ON the actual date of travel, which meant we wasted time trying to leave bags at the site ahead of check in. There was no previous information to say to look out for an email and that it was DIY check in. An earlier email or info online should have to been sent to explain this.

Staff wasn’t friendly at all. The bed is very uncomfortable, you can feel the metal springs against your back. Bathroom drying towel was dirty and obviously not changed. I only stayed 1 night so it was an okay experience, and the details they email you for self-check-in are clear, but I wouldn’t book there again.

worst experience ever someone came in to my room when i left stole my money changed locks!! i had to pay extra to get back to my room! absolute scam! AVOID THIS PLACE! also black mold in bathroom

I couldn’t get my key to check into my room tried to reach out to customer service they dint pick up or reply me back with my car

No frills aparthotel. Some amenities could be better. Service could certainly be better

The room was very clean and comfortable. Appreciated having a small fan in the room to circulate the air at night with the drapes drawn. One of the lights next to the bed was burnt out and there was only one packet of coffee for my two day stay. Other than those two items, once I figured out how to access my key, everything was excellent.

Easy check in and out. Good location.

Really nice location, very clean and organised apartment. However, the pillows were horrible! The worst I have ever slept on and the towels were quite small. Other than that I would say it was perfect.

A perfect stay and very well organised

Even with the wider drapes to cover the windows, you cannot get good night sleep, because every day from 10pm to 4 or 5am there is so much noise on the street. Racing motorcycles, cars, people yelling, and chasing each other. Shame, because with exceptions of torn down sheets, and worn down towels with holes, this was not a bag place. They need to inspect towels after washing, I found ball of someone's hair attached to the towel threat, GROSS! Not a true king size bed (2 twin placed together)

A very nice apartment, close to town. Very clean and comfortably.

Not having a live person at the property is very frustrating. Property says they sent check-in instructions to me, however, they went to Travelocity on a weekend and I did not receive them. Waited over two hours to get this resolved. Also when emailing staff back and forth they were very abrupt and not helpful!