This is one of the worst hotels I have ever stayed in. The room looked filthy from the moment I entered. The walls were shabby, the sink looked unclean and the carpet didn't appear to have been hoovered recently. During my stay I was only in the room a total of (about) 5 hours but was bitten twice by something and had very itchy skin, in two places, as a result. The communal bathrooms were also very dirty and there was no soap, of any kind, in the toilets. The way in is also not good, for pedestrians, as there is no footpath. Finally I was woken, around 2am, by loud shouting and the sound of doirs slamming and people arguung etc.

Property is great location for town and food and shops in walking distance Very basic and is obviously half a hotel half a boarding place for people who are homeless and on council waiting list and a few let’s say unsavory characters hanging around but for the price it’s a good stop for a night or two. Toilets being in hallways was a bit of a shock but my fault for not reading properly before booking overall no issues but feel it’s a bit of pot luck with who ever else happens to be staying there when you go.Hence why some reviews seem to be so bad about other guests. Great for the price and would stay again

Got wot you paid for allstaff were brill apart from 1 miserable not the word not 1 bit of customer skill what so ever sat or sunday nite shift need to be gone

Staff were friendly, but there was a flickering light outside our room all night, a really creaky floorboard right next to the bed and another guest even found bed bugs in their room while we were there

Do not stay hear , it full of junkies drunks , fighting, screaming at 2/34am . Doors slamming . No sleep so bad never again

When I arrived, the room had a strong musty smell, and both the room and corridors felt quite dingy. There was also a strong smell of marijuana in the corridors, which added to the overall discomfort. The communal showers and toilets were not shown in the listing photos, and in reality, they were poorly maintained and did not feel clean, which I found misleading. Although I was provided with the Wi-Fi network name and password, neither I nor my mother and friend—who were staying with me—were able to detect the network at all, let alone connect to it. This made it impossible for us to stay in the room, and I ended up checking out after only a few hours rather than staying the intended two nights. The room did match the photos in terms of layout, but only one angle was shown, which made it hard to gauge the actual size. It felt very cramped for three people. Additionally, the ladder on the bunk bed was unstable and wobbled when used. That said, I do want to mention that the receptionist was lovely and very helpful throughout.

Near motorway network easy to get to no major hold ups would stay again when in Newcastle

Well. You have to read the fine print here. We are talking about shared toilets and bathrooms with poor hygiene. Pictures are misleading. I checked out 30 minutes after I checked in. I had to find another hotel to stay for the night.

Took one step inside the room and the stench was a cross between a hospital and a gutter. There was blood on the radiator and window and someone had clearly relieved themselves in the sink. Handed the key back and left straight away.

Very friendly helpful staff reasonably priced and clean. No on suite butbCommunal toilets and showers clean also. 24 hour reception

Ive stayed at the Metro a few times now and the staff are all friendly and accommodating. I will continue to stay at the Metro every time i go to Newcastle.

The staff were all friendly and accommodating. I would definitely go there again.

Staff were excellent

The staff were okay. The room was dirty cold and the sink and mirrors werent clean at all neither was the shower block.

Easy access

Staff were very friendly and went out of their way to help you with problems and enquiries

Bad smell all around

A lovely and friendly hotel , staff super friendly and helpful, a very handy stay for one night events!

Great location for work

Cheap price, cheap room. Everything was cheap and okay. Didn’t like the fact the showers and toilets weren’t in a room.