Overall Ratings & Reviews The Row Hotel at Assembly Row, Autograph Collection

Staff are very friendly and ready to help when needed. Clean room with free water. Comfortable bedding.

Everyone here was so great !

My favorite place to stay! And the staff are wonderful.

Great experience, very clean, and location was convenient. Will stay again and recommend.

Great location and friendly staff

Great place to stay! The best area in Boston

Nice comfortable hotel. Rooms well decorated. Everything was clean. Nice breakfast. Great walkable area. Definitely pricey though. It would be nice if the beds had a comforters. There was only one thin blanket covered with a sheet. Even with the two extra blankets we had brought to the room, we were still cold at night.

Family was in town, decided to give it a try. Beautiful hotel with great room accommodations. Little disappointed in the buffet as most of the hot foods were either cold or luke warm. Rest of the stay was perfect

This is my second time staying at this property. It was pleasant as the first. I spent my birthday week here and it was awesome. The room was spacious and extremely cleaned the bed was so comfy. Had a minor issue regarding the toilet but was addressed in a fast and timely manner. But why am I surprised at this hotel they definitely go above and beyond to make your stay amazing. I felt heard and felt appreciated. Thank you.The staff was lovely as always. The bartender 10/10 the entire reflection restaurant was superb the food was great. I plan to be back very soon. The vibes the atmosphere is always very welcoming. This is my go to hotel no matter my travels within the city. Thank you row for a pleasant weekend.

Amazing property! The staff were so warm and welcoming. Our room was spectacular. The location is perfect!

Awesome. They should get door stoppers cause it’s loud. Started early and often. Great location.

excellent location. Very nice.

Such a great place, kind staff, clean and new. Great location

Love every time I come here.

This is great place, and it is a very new property and it is spotless. The staff are wonderful, knowledgable, and friendly. It is a bargain at these prices also. STAY HERE!

Unkompliziert, schöner Standard.

I stayed at The Row Hotel and was really disappointed with my experience. The toilet kept clogging—every time I went to use it, there wasn’t enough water pressure for it to function properly. It clogged three times during my stay. The first time I asked for assistance, I was brushed off by Jara, who said someone would come up “in a bit,” even after I explained that I couldn’t use the bathroom in my room. I emphasized that this was urgent and needed immediate attention. Thankfully, the girl who was training her stepped in, got on the walkie-talkie, and was able to assist me. The bathroom was dirty, with grime stuck to the wall. The body wash dispenser was empty, and the toilet paper was terrible—a single sheet of tissue paper would’ve been thicker and stronger. The pillows were way too fluffy, to the point that they hurt your neck, and I had to sleep without one. I understand that some people might like this style of pillow, but for others, it’s extremely uncomfortable. The area around the hotel has some nice spots, but everything is crowded and involves long waits, which takes away from the experience. The coffee was weak, and the “home fries” were just defrosted wedge fries. Overall, I won’t be back. This place is not worth the price. If you’re going to spend that kind of money, stay in the city where the service and quality actually match the cost.

They did not know the height of the parking garage I called the day before to confirm. I arrived and truck didn’t fit in parking garage but valet was excellent and had my truck parked right next to the hotel.

All the above

I would not hesitate to book this property. The staff is extremely accommodating. The valet, front desk, restaurant & housekeeping surpassed our expectations every day. This is a luxury hotel that makes you feel special from the moment you walk in. I would like to specially thank Rose for making our stay delightful! Sam is amazing at what he does and enjoyed his help with our event, Thank you!!!!!