Amazing

Great Manager. Listened to our issues and did her best to make everything right.

Amazing

A wonderful part of CDMX and the quality of this hotel and its service are equally wonderful.

Excellent please and service

Nice lobby, but they tried to give us a downgrade room and then they gave us a hard to access room

Great Location

I like vibe on hotel.

This hotel is at best a 3* with very poor levels of service. We booked a suite 8 months ago, but when we arrived we were told that it was not available and given a much inferior room that was in a very poor state. I would definitely book at a known brand if visiting Mexico City!!

Impeccable service and staff. Great locatiuon. Great value

There was water in the room and leaks when it rain.

Property is very noisy. I was woken at 1am to the noise of guests making noise in the hallways and going in and out of the sky suites terrace. I could hear the smash of the door every time a guest or the Butler was bringing them drinks. The hallways also smelt of cigarette smoke. I complained to the front desk 3 times and they did nothing. Finally at 3am I went to the terrace and asked the guests to leave and they did. Hotel staff couldn’t care less about my complaints. I did not manage to get any sleep after that. Another problem is the AC hits right on to your face when sleeping. The sky suite level has been remodeled, rest of the hotel looks tired and worn out.

HOTEL IS LOCATED IN ONE THE BEST AREAS IN MEXICO CITY. YOU FEEL SECURE AND YOU CAN WALK TO MALLS AND VERY FINE RESTAURANTS. IF YOU WANT TO GET AWAY AND BE TREATED AS ROYALTY, YOU HAVE TO STAY AT THE MARQUIS DE LA REFORMA.

Good hotel need a big renovation, restaurant good. But you can see the time has been passing.

Espectacular la habitación, muy buena atención

La suites son menos cómodas que las habitaciones normales

Hotel muito bom !!! Lugar ótimo

El personal con excelente trato y muy atentos, la habitación súper confortable, y los restaurantes muy buenos. Excelente hotel