Overall Ratings & Reviews TownePlace Suites by Marriott Hays

Fantastic!

Even though this is a pet friendly hotel, I didn’t notice any pet smell in our hotel room. The shower has a poor design as water leaks all over the floor and the air conditioner wouldn’t shut off automatically. But overall, a great experience!

I can't say enough good things about this hotel...the room is so carefully designed for the traveler in mind, so clean, so well-organized....it was a joy to stay in!

Very nice rooms and clean!

Na

Loved the room was already cool when I arrived. Bed is comfortable, love the mini kitchen, and the shower was excellent.

Nice property. Not much near by in walk distance away from busy intersection

Very fast and friendly.

I pulled into Hayes at about 4:30 PM for an overnight stay with my two small dogs. The front desk check-in was efficient but unfriendly. I did not feel welcome by the person on staff. I was informed that there was a $50 nonrefundable deposit for the two dogs. A nonrefundable deposit is a fee so just be aware that there’s a $50 fee to have a dog in your room. My room was fine. The air conditioning was loud and you could hear the highway still I felt safe here and it was clean. Breakfast included some sort of spam literally spam and some eggs. I fed the spam to my dogs. I drink a coffee only if I came through haze again I would not stay here. I’d pay more and stay at a different hotel.

Very clean, comfortable beds and very friendly staff.

Good experience.

The check in lady was rude and check out lady was not friendly. Everything else was good.

I was very impressed by all the staff there, They made us feel very welcome and were very accommodating,The room was comfortable.The location was good to get to my husbands treatments, Breakfast each morning was fantastic, having a laundry on site was a plus. I can’t say enough positive things❤️

Staff was courteous and efficient. Thank you, TownePlace, for liners in the trash cans!

Having a separate bedroom was nice. Breakfast was below average.

I appreciate the ev charger

Clean hotel with great staff

The lady that checked us out was amazing! she was friendly and professional at the same time! It was a clean establishment ! Will definitely stay there again

Great place to stay

The hotel was amazing, but the breakfast was not good. Definitely worth the stay, but you may want to eat breakfast somewhere else