Hard Rock Hotel Desaru Coast

Explore Hard Rock Hotel Desaru Coast
8.7
Very Good
From 222 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

8.7

Service and Facilites

9.0

People often mention about Hard Rock Hotel Desaru Coast
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Surroundings (12)
Staff Friendliness (10)
Ambiance (10)
Taste (10)
Bedroom (9)
Hotel Area (9)
Variety (9)
Family Friendly (8)
Bathroom (8)
Room Space (7)
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Traveller Reviews Hard Rock Hotel Desaru Coast

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40
Customer reviews
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
We enjoy staying here... Service from the staff was very excellent.
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Accommodation's Reply
13 May 2026
Dear Rockstar, Thank you for your kind feedback. We are delighted to know that you enjoyed your stay with us and that our team’s service met your expectations. We truly appreciate your support and look forward to welcoming you back again soon.
C***B
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Free shuttle service to the beach, free parking - just have to inform hotel staff when checking in. Fast and quick check in and out process. We had a large room and love it there.
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Accommodation's Reply
13 Apr 2026
Dear Rockstar, Thank you for your feedback. We’re glad you enjoyed your stay at Hard Rock Hotel Desaru Coast, especially the shuttle service to the beach, convenient parking, and smooth check-in and check-out process. It’s also great to know you loved the spacious room. We appreciate your support and look forward to welcoming you back again soon.
K***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It was a good stay. The waterpark was good.
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Accommodation's Reply
13 Apr 2026
Dear Rockstar, Thank you for your feedback. We’re glad you had a good stay at Hard Rock Hotel Desaru Coast and enjoyed Adventure Waterpark Desaru Coast. We look forward to welcoming you back again soon.
Tan H. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Room service was prompt. Overall good!
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Accommodation's Reply
25 Mar 2026
Dear Tan, Thank you for your kind feedback. We are glad to hear that you were satisfied with our prompt room service and had an overall good stay. We truly appreciate your support and look forward to welcoming you back again soon.
Noorhidayah J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The staff was friendly and helpful.
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Accommodation's Reply
09 Feb 2026
Dear Rockstar, Welcome to the Show! Thank you for your feedback! We’re glad to hear that our staff were friendly and helpful. We look forward to welcoming you back soon!
I***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 19 week(s) ago
It's ok for children. But it's not very spacious & great.
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Accommodation's Reply
09 Feb 2026
Dear Rockstar, Welcome to the Show! Thank you for your feedback. We’re glad to hear it was suitable for your child, and we appreciate your comments regarding the space and overall experience. We’ll take this into consideration for improvement and hope to welcome you back again.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
the staff friendly.but during arrive system down about 2 day..
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Accommodation's Reply
01 Feb 2026
Dear Rockstar, Welcome to the Show! Thank you for your feedback. We’re glad you found our staff friendly and sincerely apologize for the inconvenience caused by the system downtime during your arrival. Your comments have been shared with our team for review and improvement.
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
2nd time repeat here, because I love it
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Accommodation's Reply
21 Jan 2026
Thank you, Rockstar! We’re thrilled to have you with us and hope you enjoyed every moment of the show. We look forward to welcoming you back for another unforgettable stay!
A***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
The location was nice. The staff were friendly and helpful. The food at the restaurant was amazing, my kids loved it. The entertainment from the band was superb!! The adventure water park was also good. Overall, our experience staying at Hard Rock Hotel was amazing. Thank you to all the staff working there.
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Accommodation's Reply
15 Jan 2026
Dear Rockstar, Welcome to the Show! Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the location, friendly and helpful service, amazing food, superb live band entertainment, and the Adventure Waterpark especially that your kids loved it! Your kind words mean a lot to our team, and we’ll be sure to share your appreciation with them. It was a pleasure having you with us, and we look forward to welcoming you and your family back to Hard Rock Hotel for another amazing stay.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
Enjoyed our 2N stay and chilling with the live band every night. Limited activities for teens other than the waterpark.
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Accommodation's Reply
15 Jan 2026
Dear Rockstar, Welcome to the Show! Thank you for sharing your feedback! We’re happy to hear you enjoyed your 2-night stay and the nightly live band performances. At the same time, we appreciate your comments regarding activities for teens. Your feedback is valuable and will be shared with our team as we continue to enhance the overall guest experience. We hope to welcome you back again for another relaxing and enjoyable stay.
C***E
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
this hotel is luxury and good vibes. me and my family love to stay here again
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Accommodation's Reply
15 Jan 2026
Dear Rockstar, Welcome to the Show! Thank you for your kind words! We’re delighted to hear that you and your family enjoyed the luxury experience and great vibes. It truly means a lot to us, and we can’t wait to welcome you back for another memorable stay.
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
I love staying here so much, good in anything 🫶🏻
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Accommodation's Reply
08 Jan 2026
Dear Rockstar, Welcome to the Show! Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved your stay and enjoyed everything about your experience. We look forward to welcoming you back again soon!
Harris Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Let’s start with the room. It is noticeably smaller than the Westin, like someone took a perfectly good luxury room and gently shrank it in the wash. That said, it still hits the 5⭐ checklist. Clean, polished, comfortable & clearly designed by people who want you to feel cool even when you're lying in bed scrolling on your phone. One genuinely fun perk is the Fender guitar borrowing program. Yes, they let you borrow a real Fender guitar during your stay. This is great if you play guitar, mildly terrifying if you don't & deeply optimistic of the hotel to assume guests will not attempt Wonderwall at midnight. Still, credit where it is due, very on brand & actually memorable. The music pool is excellent. You can float around while music plays underwater, which feels luxurious until you realize you're essentially vibing while slowly drowning. Still, it is a great pool & way more fun than the silent, reflective pools where you question your life choices. Breakfast was good but not mind blowing. Solid quality, decent selection, but it felt like it stopped one creative meeting short of greatness. You eat well, you don't dream about it later. For a hotel this confident, breakfast could show a little more ambition. Service was smooth, staff knew what they were doing & everything worked the way it should. No drama, no chaos, no stories to tell your friends about how something went terribly wrong. Which, honestly, is its own kind of luxury. Overall, it is a stylish, fun hotel that takes itself seriously without becoming ridiculous. Slightly smaller rooms, slightly underwhelming breakfast, but strong vibes, good sleep & a guitar if you feel inspired or reckless. Final verdict: 9 out of 10.
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Accommodation's Reply
15 Jan 2026
Dear Harris, Welcome to the Show! Thank you for the fantastic and entertaining review. We’re glad you enjoyed the room comfort, smooth service, music pool, and our Fender guitar program (and we appreciate your optimism about midnight Wonderwall 😉). It’s great to hear the overall vibe, sleep quality, and experience hit the mark. Thank you as well for the honest feedback on room size and breakfast your comments are truly appreciated and noted for improvement. We’re honored by the 9/10 rating and look forward to welcoming you back for another fun and stylish stay.
Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 24 week(s) ago
Hotel: Room is clean and bathroom is spacious and housekeeping is fast. By the time i finished my breakfast, the room were made up. I only think that pool size could bigger and the building is narrow with a spine walkway in the center to connect one place to another. There isn't much 'pocket of space' along the way so the walk from 1 place to another seemed long. Staffs are accommodating: First day i arrive, during lunch at the restaurant, the PVC cushion i sat on was slipping off my seat because the cushion and the shape of the chair does not match. I realized they had 2 type of chairs, 1 was a good fit with the cushion, 1 wasn't. Anyway, at the end of my meal, I approached the staff and told him about it. The next time came to dine, I looked at the chairs and check the cushion to make sure I do not choose the same one, little did i know, the chairs were all changed. I saw that 1 type of chair were used. My son said "Mummy, they changed the cushion and chairs!" :) I appreciate little things like this since I am an observant person. Thank you Hard Rock Desaru. Location: Please know any malls (if you wish to go) is very far out. It is by the sea anyway. There is a small town nearby that has local restaurant, fast food joints and convenience store should you need something. Water Park: It's run by a 3rd party company, it does not belong to Hard Rock. It's open to public (at another entrance) and Hard Rock guests get direct access to the Water Park just near the restaurant. It is convenient. But I must say, the water park is not maintained well, plants and trees at the plot of gardens are an eyesore, the paint on the walls (at the wave) and floor of the water playground are peeling off, it's an eyesore for someone like me (haha, sorry!). The water at the river is murky. The kiosks for selling food/items are all closed.
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Accommodation's Reply
08 Jan 2026
Dear Rockstar, Welcome to the Show! Thank you for sharing such a detailed review! We’re delighted to hear that you appreciated the cleanliness of the room, spacious bathroom, and the efficiency of our housekeeping team. It’s also wonderful to know that our staff’s attentiveness, such as adjusting the chairs and cushions for your comfort, made a positive impression — we love that your son noticed the little touch too! We also appreciate your observations about the layout of the hotel and the pool size, as well as the surrounding area and distance to malls. Your feedback about the water park, including maintenance and plant conditions, is noted and will be shared with the relevant teams to improve the overall guest experience. Thank you again for taking the time to share your insights. We’re glad you had a convenient and enjoyable stay and hope to welcome you back to Hard Rock Hotel Desaru for another memorable family getaway!
Maselma M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
we book 5 room for 3 days. it was amazing experience. kids love it so much. best hotel for kids with full entertainment. all staff hotel friendly & really help. thank you hard rock for your hospitality
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Accommodation's Reply
31 Dec 2025
Dear Rockstar, Welcome to the Show! Thank you for sharing your experience! We’re delighted to hear that your stay was amazing and that the kids loved it so much. It’s wonderful to know our entertainment, facilities, and friendly staff made your family trip memorable. Thank you for choosing Hard Rock Hotel we truly appreciate your kind words and hope to welcome you back again soon!
D***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Lovely place with lovely staff. We got a Deluxe room and it was amazing! The attention to detail with everything truly blew our minds.
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Accommodation's Reply
17 Oct 2025
Dear Rockstar, Welcome to the Show! Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your Deluxe Room and that our team’s attention to detail made your stay memorable. Your kind words mean a lot to us! We look forward to welcoming you back soon for another amazing experience at Hard Rock Hotel Desaru Coast.
Y***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 41 week(s) ago
I love the room deco. I like the live band and nice staff. It’s super near to the water park!
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Accommodation's Reply
11 Sep 2025
Dear Rockstar, Thank you for your lovely review! We’re glad you enjoyed the room décor, live band, friendly staff, and convenient access to the water park. We look forward to welcoming you back soon for another great stay!
C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 52 week(s) ago
I would like to compliment The staff from the bell boys to the receptionists to the poolside life guard and lastly the Hard Rock boutique staff , Emma, very attentive , friendly and helpful. Although she is all alone but she manage the crowded hotel guest all by herself professionally . You guys Rocks!!! This is a family with children friendly resorts. They provide free buggy to and fro Westin hotel for everyone to go to the beach . Breakfast was good. The only sad part was the pool was too small to serve full occupancy. The pool facilties and man made beach in Hard Rock resort world Singapre are much better . All hotel guest can use without need to pay additional entrance fee. And the bathroom and toilet need some upgrade . (4/10) Oh lastly the WiFi (omg!!) (2/10) Why provide free WiFi at first place that have no connection most of the time 😑
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Accommodation's Reply
23 Jun 2025
Welcome to the Show! Thank you for your review and for recognizing our team, especially Emma from the Rock Shop we’ll be sure to share your kind words with her! We’re glad you enjoyed the breakfast, buggy service, and family-friendly atmosphere. We appreciate your feedback regarding the pool, bathroom conditions, and WiFi, and will use it to improve our guest experience. We hope to welcome you back for a better stay next time.
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
Nice hotel, waterpark in front of room balcony, walkable to beach.
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Accommodation's Reply
23 Jun 2025
Welcome to the Show! Thank you for your feedback! We're delighted to know you enjoyed the hotel, waterpark view and easy access to the beach area. We look forward to welcoming you back again soon!
Uchinda P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Very good hotel in all ways, definitely will book next time as well.
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Accommodation's Reply
24 Apr 2025
Dear Uchinda P, Welcome to the Show! Thanks for the rockin' review, so glad to read of how great your stay experience was with us at Hard Rock Hotel Desaru Coast.
Number of reviews per page
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