Overall Ratings & Reviews Lohkah Hotel & Spa

Hardware is good.Service is bad. We drove all the way from Shenzhen to the hotel and when we pulled the car to the front of the hotel, a staff came out. His first comment was: you cannot park the car here! No greeting or welcome as we would have expected. How were we supposed to unload luggage?!! Another occasion: we were taking photos of the hotel lobby as we were quite impressed by the design and decoration. A customer service manager stopped us and told us that we could not take photos of the hotel, without even asking if we were hotel guests. Might be we should not use ordinary cameras but cell phones that all the people were using to take photos in the hotel? This is ridiculous. We have never been to a hotel that stops the guest from taking photos of the hotel lobby! What we have experienced from this hotel is not hospitality as one would expect, but HOSTILITY! We will not come back to this hotel again.

Though I was with my wife to spend few days there for rest, I also needed to take care my work. My supplier brought me shoe samples for discussion at lobby table but the staffs, including the general manager were not welcome, told us that this was not proper in this area. I was really upset, and I spent such a high cost staying there and the staffs just thought we were only for leisure fun? I had been staying so many hotels around the world, had never ever being treat me like that?! I am a businessman, and I will not stay in this hotel anymore, because the service was really bad!!

酒店很新，員工都很友善，早餐不错，设计很時尚有品味，但有点意见关於使用游泳池的規條，应於訂房時提醒客人，要備泳帽才可游泳，不然真的掃興 ！其實世界各五星酒店都没這要求，是否只有中国？

服務人員照顧客人無微不至掛在他們嘴邊的是 一切以客人 需求為主是一間很有人性化的酒店 私隱性極強 早餐絕對是100分滿意 這是一間很好度假休閒的酒店 可以說完全不傷腦筋 所有服務人員加油