The deadbolt on our room broke and we couldn’t get out. When we repeatedly called the front desk they just kept putting us on hold even though we were yelling “Help”. Turned out OK but it could have been serious.

Absolutely perfect for our 10 day trip to NYC! Location was wonderful and so convenient as we traveled back and forth to Manhattan via the NY Waterway Ferry across the street. All the staff was wonderful the entire stay. I cannot say enough about how wonderful this Hotel was for our trip. Will absolutely be back again if I visit New York!

I didn't like that the parking doesn't have in and out parking privilages for the hotel guess.

This property was top notch! Wonderful hotel, would absolutely stay again given the location and cleanliness for the price point

What a wonderful place to call home while exploring NYC! Steps from the ferry that’s a 10 minute ride into midtown Manhattan, spacious suites, great hot breakfast. Very safe neighborhood to walk and enjoy the views of the river.

Hotel staff was excellent

proximity of the ferry

Nice hotel near ferry, very convenient. Large rooms. However, construction area just across the street does not help to sleep well. And breakfast might be improved with vegetables too.

They just might have a forever customer in me. You really can’t beat a hotel that includes a ferry stop right outside, taking you directly into Midtown NYC—it made getting around so easy. While our view was of a construction site, the room itself more than made up for it. We had a separate bedroom from the living area, two TVs, and a surprisingly spacious bathroom that my wife appreciated. The curtains weren’t blackout, which concerned us at first, but the pull-down shades did a decent job keeping the light out. If you're looking for a hotel with some actual square footage for your NYC stay, this is a great option. Parking is $22 a day with in-and-out privileges, though you'll be charged each time you exit. All in all, compared to the other options we considered, this property was easily the best choice for me and my lady.

Great place to stay! Just take the ferry just out their door and head into Midtown.

Terrible

Property was in such a great location and staff were lovely. Would easily stay here again!

We were told we could check in early, then told it would cost more. We didnt check in til after 4pm instead we are from way out of town so i had called ahead to make sure. Then we were asked for our room key to prove we were staying there toneat at the continental breakfast. I did thinknthatbwas very odd.

The rooms were clean and well provisioned. Good shower. Service in the hotel - a gym and free continental breakfast of packaged food, cereal and boiled eggs. At 325/ night with taxes was hoping for slightly better bkfst. Bkfst 6.30 - 10am. River view and Manhattan views are limited at best. The Residence inn windows are perpendicular to the river. Lean and look right to see the north end of NY. Dont pay xtra for it, thinking of a view Parking is run by a parking company. Full day is 22$, which is reasonable in nyc area. But, No in and out. Clock starts as soon as you enter. The Staff was friendly and helpful.

.

Only stayed 3 nights but it took 2 to get sheets for the sofa bed. Climate control erratic at best. Just meh.

I usually like the Marriot hotels but this one just had one too many faults that I couldn’t give this a good review. The only good thing was the kind receptionist staff in the lobby. The complementary breakfast was awful. On top of having jimmy dean breakfast sandwiches instead of cooked food like all the other Marriott’s or even some 2 star Comfort Inns, they had the most insufferable Karen of an attendant. She was the most busy body and nosey person I’ve ever encountered from the staff of a hotel. She told my partner to not put the hot plates on the counter because the counter will burn which is absolutely not true and also, how are we supposed to open the food containers and scoop food AND also hold our plates the whole time?! Also she immediately accused us of trying to take a lot of food into our bags when we just came down to do laundry, which requires bringing clothes down in bags, and then hit up breakfast after. She then asked us to show our room keys as proof we are staying there. If you’re going to be that restrictive, have us show our room keys before we enter the breakfast area. I can’t describe how annoyed we were at this person and it made us not want to come down for breakfast anymore. If they wanted to save food, then it certainly worked. Good job. As for cleanliness of the room, there was gum in our shower that just wasn’t cleaned… ever.

Loved this stay location as it was convenient for traveling into NY via ferry. Breakfast was very filling and tasty. Property seemed to have some renovations or maintenance near 11th floor elevator as the waiting area sounded like an aircraft. We hope to stay again in the near future

I loved everything but the parking was bit costly

Very nice