Overall Ratings & Reviews W XIAN

The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!

Awesome！

The hotel is new and the rooms are spacious and well designed. Excellent service and friendly and helpful staff. Beautiful gym and swimming pool.

The hotel is very new, the facilities are very good and smart, and the service is good

This hotel stay like living in night club. I left my stuff in room they told me call me back and never call back

Room services are great, very convenient, close to Xi’An’s Tang’s Paradise.

They had a new character bag in the room. I thought it is a gift or for sale but it was just for the display. It was a bit disappointing.

ZERO. Flights, Hotels, and access to China, all cancelled by government due to coronavirus - this is the only hotel to not cancel. To boot, the W Xian fraudulently “checked in” my reservation as if I’d stayed there. Phones are not answered, messages not returned, emails not replied to and even attempts at contact by Expedia unsuccessful. Even as a platinum elite - no replies at all from hotel. This is an unethical operation undeserving of the W name.

Good experience for the stay. Room was clean, food was good & the service was great. Good peaceful rest in the room with a nice night view over the lake.

The W Xian is one of the nicest and most modern W Hotels I've ever stayed in. Rooms are large, pool is wonderful. The staff is exceptional and goes out of their way to ensure your stay is outstanding.

Modern digital lifestyle concept design . Worth your stay . Excellent scenery view from the balcony, In and out by car or cab, to nearby tour site in city centre by 20mins . 50 mins to fro the airport . Very well spread of breakfast provided. There is a lake beside the hotel , Just a few mins walk to the lake , you can rent a electric boat to tour both sides of the lake .

Amazing brand new hotel, excellent amenities, fantastic staff! Will definitely return!

swimming pool, room and toilet are excellent. The design of the hotels is great , Breakfast , buffet dinner are also very delicious.

So surprised the fridge is not cold for a champagne or anything, first try to find help to seek for number to dial, no hints, then press normally zero no success and when you get angry that time then work on dial O, strange!! After then we have to ask for a ice bucket to cool down me myself and the wine! Beside this everything was super fine!

The hotel is very nice. The room is very good and had a fantastic view. I liked the automation and the style of the room as well. It is in a very nice area.

It was a flawless experience spending my holidays in W Xian! I have stayed in W in many different cities and W Xian is probably the best. All the staff were extremely helpful and organised everything for me without being asked. Phoebe Gao, the loyalty coach, lavished me with constant surprises and made my anniversary an unforgettable one!

住的套房，房间内面积很大，经常迷路，哈哈。 总体入住感觉非常棒，窗外景色也很美 。

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

新穎.整潔.服務態度佳！態度很重要！

スタッフの対応が最悪 ルームサービスを忘れても謝らない 中国人は謝らないと聞いていたがこれ程とは思わなかった アメニティが最悪、綿棒もなく髭剃りは切れない、トイレットペーパーが硬い ホテル内に売店(コンビニ)がなく不便