NEVER AGAIN!!!
DO NOT BOOK!
Well.. where do I even start..
I booked a two night stay in the “meadow hide unidome” as a getaway for myself and my fiancé after our wedding and honeymoon were cancelled due to coronavirus..
We arrived last night for the first night of our stay to find out at the accommodation we had booked was damaged and so was letting water into the property causing a health and safety risk.
There was no alternative accommodation and so staff stated we could have a full refund of the accommodation and the items purchased on arrival for the bbq/fire.
We had driven to the accommodation without even a phone call prior from any staff member to advise us of the damage to the property, we had purchased over £30 worth of food to cover the two nights and was made to drive back over 3 hours back to Scotland due to the damage to the property.
The manager, although polite and apologetic for the hassle.. attempted to refund the money and by doing so charged me a second time, she did not believe me and told me to contact my bank to confirm this which I did and confirmed the payment has been taken twice and not refunded..
I have now spent all day trying to contact the company, via phone, email, social media and nobody has had the decency to reply.
First and last experience of glamping and most definitely the last visit to this site. I will not be recommending this to anyone! Service is absolutely poor. NEVER AGAIN!