Overall Ratings & Reviews The Westin Resort & Spa Ubud, Bali

The service is superb. I asked to change my room because my view is blocked by a dirty roof (in front of me). They changed it directly and sent us an apology letter. On top of it, the breakfast was amazing. I always appreciate fresh juices during breakfast. For me, it's a must, especially for a 5-star hotel, and they nailed it. They have like 6 options. All are fresh. The hospitality is also great. Location is also nice. Not too far from Ubud Center. Definitely will come back.

The staff is friendly and very helpful during the check in process.

The hotel staff was very friendly and helpful during the check in process, the place was clean and everything was safe.

the restaurant staff is quite polite and responsive in serving guests. everything is ok.

Got a room upgrade, the room size is very big, clean, wow. Friendly staff, very clean hotel. Food is okay. Very easy to reach. For the price, it is very worth it.

-Traveling with family of 2 kids, great free in-house activity for both adult and kids. Just make sure to make a reservation a day before. We tried the cycling, cookie decorating, and Balinese dance class.-Fitness center available 24hour, not too big but enough and usually still empty on 06.00. Got enough dumbbell and kettlebell, and also TRX to support functional training.-Room is spacious with bathtub, bed comfortable, a lot of wardrobe space.-Hotel location not walkable from Ubud city center, we use Gocar to go around Ubud (opt for Comfort or Prioritas and cash payment to increase chance for pickup, waiting time around 11-15 mins)-There's a free shuttle from the hotel to Monkey Forest at 11am, 1pm and 4 pm. Vice versa from 11.30am, 1.30am, and 4.30 am.-Complimentary photo session with a professional photographer. The photos can be collected with a price. It was a fun activity with the family, so of course we have to get the photo 😁

45 Mins delayed for check-in. Staff only informed that it will delay. But they don't inform the progress until I asked directly to the staff. When I entered the hotel at the lobby, there was only one staff providing welcome address where he is at the same time playing the gamelan.

I chose this hotel after reading comments and looking at photos, plus star rate. The room we booked was supposed to have garden view but it was looking at the road with traffic starting very early. The first day was perfect. My daughter really enjoyed the pool and the dinner. Second day we had to change our room because of the ants and a lizard in the room. The staff was very helpful. Then all went well. The breakfast selection is very rich and satisfying. We had our dinners at the hotel and also enjoyed food and good range of soft drinks made on spot. Hotel staff are so nice and helpful that is one of the main reasons for satisfaction. The pool is really excellent especially for children and families.

Fun place, recommended, 👍.

I had the most pleasant stay here. Away from the crowd and the sound of vehicles. The best!

Good service, all friendly, no need to check in ahead, just told to sit on the sofa, they come to us, really like Westin Ubud's hospitality.

All the staff are very friendly, the bedrooms and bathrooms are very spacious. The breakfast menu is also large and tastes good. The swimming pool is also very beautiful because it has a direct view of the river and forest. If you go to Ubud, you will definitely spend the night there again. Thank you The Westin for decorating our room so nicely. 😍.

Yang paling berkesan menginap di hotel ini adalah keramahan semua staf hotelnya, dari masuk sampe pulang dan viewnya yang luar biasa, anak anak enjoy di sini, untuk makanannya juga bervariatif dan enak, apalagi kue kuenya, cocok banget buat healing.

Good location, strategic, okay service like the Marriott Group, rooms are spacious and clean, swimming pool is also good. Excellent

The location is very strategic. The hotel building is nice, clean, comfortable. The room is nice, feels homey and very comfortable. The waiters are super duper very friendly. The Best really for The Westin. Success and move on. God Bless.

Until 17 o'clock, the room or villa where I stayed was not cleaned.

Until 17, the room was not cleaned.

The breakfast is amazingly complete and delicious.

We have a very nice experienced staying in westin hotel, all the staff are very nice and helpful, the room is so clean and nice.

Our kids are really happy to stay here and don't wanna go home! 🤣. The staff is really friendly. The foods at breakfast are awesome. Already miss this hotel.