Upon arrival, several guests expressed dissatisfaction with the malfunctioning Wi-Fi; however, this was not a concern for me. Following check-in, I discovered that the room I had requested with a roll-in shower did not meet my specifications. The hotel classified this room as handicap-accessible due to bars in the tub, but the high placement of these bars caused me difficulty. In fact, I fell while attempting to step over them, resulting in an elbow injury. I reported the issue to the front desk, inquiring about management notification, to which I received a verbal assurance, but no follow-up occurred.
Simultaneously, the television was non-functional. While maintenance was promised, this service was never provided. The following morning, after requesting repair, a technician made an attempt, but left the picture quality in a fuzzy state, leaving me without television for two days.
Furthermore, the bathtub floor was dangerously slippery, lacking any safety features to prevent falls. Additionally, the absence of provided body wash was noted, with only a small, ineffective bar of soap available. The front desk staff also mentioned a cashless policy.
Despite these issues, the room and bed were clean and comfortable. The breakfast area staff were very helpful and friendly. Overall, the stay did not meet my expectations, and I wish I had consulted online reviews beforehand.
One Edition to all of this the water pressure in this hotel is really weak.