Overall Ratings & Reviews Matsuzakaya Honten

The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.

The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed .

Amazing service and hospitality!

Beautifully kept, historic ryokan with own hotspring.

AMAZING!

What a great experience!

The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!

The most memorable experience. A stay at a Japanese ryokan is the ultimate Japanese experience, it’s not cheap, but this inn is worth every penny. You are treated as part of the family from the moment you check in. The included dinner and breakfast are exquisite, a feast for the eye and culinary journey. This ryokan has larger rooms than the other ryokan I have been, and I love the private onsen option if you are not ready for the public Japanese onsen experience. The only complaint is that I cannot stay longer.

great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn

What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!

I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!

From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.

Great staff. Excellent diner. Excellent privet onsan

Lovely staff, service, food, and onsens!

Recently, I had the pleasure of staying at Matsuzakaya Honten in Hakone, Japan, and I must say, it was an experience to remember. Nestled in the heart of Hakone’s picturesque landscapes, Matsuzakaya Honten is a perfect blend of traditional Japanese hospitality and modern comfort. From the moment I arrived, the staff’s warm welcome made me feel like royalty. Their attention to detail and eagerness to ensure a comfortable stay was commendable. The room was a delightful surprise, marrying traditional Japanese aesthetics with the luxury and convenience of modern amenities. Sleeping on a futon in a tatami room was an authentic experience that transported me to a bygone era of samurai and shoguns. The onsen (hot spring bath) deserves a special mention. Soaking in the thermal waters with a view of Hakone’s serene nature was therapeutic and a highlight of my stay. It was the perfect way to unwind after a day of exploring the nearby attractions, like the Hakone Open Air Museum and the Owakudani Valley. Dining at the hotel was another unforgettable experience. The kaiseki dinner, a multi-course meal featuring local and seasonal ingredients, was a culinary journey through Japanese cuisine’s flavors and traditions. Each dish was a work of art, both in presentation and taste. I would absolutely visit again if I were to travel back. 10/10

Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us

Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.

Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.

our fourth trip to Japan and this was one of the most special experiences.

Wow, this place is so beautiful and authentic. We only spent one night there but what an experience! The food, service, onsen and the room all surpassed my expectations. The ryokan is simply perfect. We will be back for sure. Thank you!