Overall Ratings & Reviews WoodSpring Suites Indianapolis Zionsville

Although this was what I consider a "no-frills" property, our stay was good. We signed up and paid for unlimited clean towels and paid for enhanced Wi-Fi. There was no maid service for the 12 days we were there as their policy is every 14 days, but we were able to exchange towels and sheets, blankets and bedspread as wanted. The front desk is open limited hours and we had to dump our own trash.

There was a stain on the mattress, the Staff did change my room the next day.

Beware of limited check in hours. We got in later than anticipated due to travels delays and found the front desk closed. There was a sign posted to call a number for assistance, but when dialed it tells you your call cannot be completed. A random guest told us someone who works at the hotel also lives here, so after an hour of asking anyone walking by if they work here, we found someone who actually did. Except we were rudely greeted and talked down to, made to feel like we were stupid and just “call the number”. I felt belittled during the check in process. She later apologized when finding out the number actually doesn’t work, but too little too late. First impressions matter. Our room was dirty with stained towels, a maxi pad in the pull our couch, and beer bottle caps. Thankfully we just needed it for a night but will never return. The plus side is easy and convenient location right off the interstate. It was quiet and the pillows were comfortable.

Homeless, drug addict den.

We had a very comfortable stay. Staff were very courteous and professional. Hotel was super clean. Less than half a mile from shops and restaurants. Unbeatable pricing. Will stay here again without any hesitation.

Trash

Overall it was a nice place big laundry room no change machine small fitness center with basic. Just didn't find the bed comfortable 😕 outside that's decent

Overall not terrible JUST know this is more of a weekly/monthly destination for long term “tenants”! Not for casual travelers using extended stays. No utensils, pots/pans, trash bags or dish liquid or even paper towels provided. Totally defeats purpose of an extended stay if you can’t cook or anything on your own. Heavy inspect spray smell permeates the room. But clean and decent enough. Location is excellent so roughed it out because of that during 4 day stay

Nice

There was a fire alarm at midnight, after we were evacuated and firemen came , it was just burnt food , no fire . An hour later as we are just about asleep again , management comes pounding on the door next to us and screaming that the occupants had 30 minutes to get out or the cops were being called . Well then it sounded like the occupants were an 80’s rock band trashing the place . Then the cops came . We stay in a hotel to sleep , there was no sleeping in that place !

Very noisy, thin walls. It appears people live there and are disrespectful to other "guest" as far as noise, coming and going all hours of the night, gallway conversations, doors slamming. Need to mention, the fire alarm went off at midnight due to someone either neglected to turn off the burner or fell asleep, led a smoke filled hallway, fire department ariived, checked out the situation to deem it safe. Fans where then brought in to clear the smoke. This went on almost 2 hours, now 2am. My alarm is set for 5:30am which only allowed for a 3 hour nap, not enough sleep for a long day ahead. Oh, there is more, NO HOT WATER to take a shower! Upon exiting the building to start my day, someone had puked right outside of the entrance doors. What a greeting to start the day! Enough said!

Nice basic no frills place. There are no extras here. Not even a hair dryer. But there is a kitchen. If you want to use it though you need your own stuff or get one of there kutchen packs.

Fire alarm twice between midnight and 1:30 am because someone burnt something in a microwave. Secondly someone was smoking either in the room next to me or the room above me and the smoke woke me up around 9 pm.

The manager was really rude when it came time to check out. It wasn't very professional to act the way that she did. The other employees were awesome but she definitely needs help in handling customer service.

Somethings to be aware of if you stay here: 1. The pet fee is $50 non-refundable. I've traveled the country with my dog and this is the highest I've ever paid for a pet fee. 2. Check in is at 3pm and the front desk closes at 4pm on weekends! So after 4pm there is no one working in the building! 3. The smell in the hallways is terrible. It smelled like rotten fish. 4. The bathroom has one towel and one wash cloth, and one bar of soap! No hand towels or soap for the shower, the bathroom didn't even have a garbage can. Other than a bar of soap the rooms contain zero personal amenities. Even the pillows were flimsy and smaller than a standard pillow. 3. There are stores and restaurants near by but nothing walking distance. It was surrounded by apartment complexes, and an auto shop. I travel a lot going to National Parks and am willing to take a chance on some of the cheaper places when all I need is a place to rest before heading back on the road, so I've seen it all and if I were you, I'd pick a different place.

I killed 2 cockroaches my first hr there and left immediately

The staff was very friendly, quiet, and clean. Would stay there again.

The hotel is in a really good part of town. Lots of shopping. My only complaint is the bed. One side of bed was really broken down. Those are details they need to pay attention to.

I have been here for over 100 days and I am actually impressed with very positive responsiveness - staff during the week and weekend are friendly and supportive

Family had to wait over two hours because the room door was malfunctioning and they had to change door lock.