Overall Ratings & Reviews Aloft Buffalo Downtown

The place looks nice but the fact that they can't upgrade to a room that is most likely empty for me viewing it from the outside just so I can enjoy some fresh air while I'm willing to pan up charges ridiculous, plus their door room keys that they also charge you to use the parking ramp when you're staying there by the way which is beyond ridiculous I'm already paying $300 to stay here but you charge me an extra $13-15 per car. The room key wouldn't allow me in or out of the park and ramp I had to keep buzzing into the front desk just to be let in staff was very nice even though they couldn't do anything at all

Beautiful room!! Great location!

Great

Very clean. The bar manager was quite friendly and appreciated his service and professionalism

Modern and spacious

Love the stay and the view is beautiful

i was triple billed, broken fridge, broken tv, it was a queen bed not a king, steam room was not working and screaming kids in the pool

Parking was not well marked. When checking in, staff was low key yelling at her computer, acted like checking us in was inconvenient for her as there was only one staff member at front desk. The bathroom/toilet, floor and bed were clean. Great view and cool minimalist style room. However, walls around the bathroom/toilet closet were dirty with toothpaste splatter and drips. Upon check out, initially the front desk was unmanned, again only one employee . When we were checking out, staff was again pleasant, but did not ask how stay was, just quick checked us out and left the desk. We picked the hotel due to location. It was closely located to several restaurants and Shea theater, but would not visit again.

Housekeeping knocked on the door once then proceeded to use their key to come in. I had the dnd hanging on my door. Check out wasn’t until 12pm this happened 10am

Aloft downtown was so amazing. Kids had fun in pool and the staff is excellent

Once you get to your room, -it's awkward but fine. Coming in the front door is like entering a 1970's disco. Getting into this hotel is more like entering a 1970's nightclub: you walk through a corridor, but with it's high ceiling it's more like a tunnel. The 'lobby' has 1 circular couch which is extremely uncomfortable...since the lobby has shared entrance to a restaurant and bowling alley, they clearly don't want you hanging around (not a convenient place to wait for others in your party). Checkin was quick and efficient. Because this building is multi-use, you have to use your keycard in the elevator for access to only your floor (and likewise, tenants shouldn't be able to access 'guest' floors). Parking your car is an additional $17/night in the attached garage. Since the floors are "u-shaped' and the only elevator is at 1 end of the 'u',be sure to ask for a room close to the elevator. If you don't, you're in for a LONG walk w/ your bags to the rooms at opposite end of the floor. Want ice....use your keycard because the room w/ the icemaker is locked. There's a rooftop bar above the 12 floor which stays open late. Overall, with the presence of the roof bar, downstairs restaurant and bowling alley, mixed use offices on multiple floors and keycards designed to limit access...the whole vibe is that there's a security plan designed to keep people only in the places they belong. Somewhat unnerving. If walking is a challenge, you won't like this place at all.

Convenience to area venues

There should be a disclaimer about the noise at this hotel. The rooftop bar is in fact a nightclub with thumping music that permeates the ceiling. Our room was directly below the club and even after the music stopped after 2 am we got to enjoy the sounds of bar stools scrapping the floor as they cleaned up. To make matters worse the party then moved to the room beside us. After hours of more music and rowdiness we called and complained. The staff did come up and address it, the music stopped but the people hollering and coming and going continued until 7 am. We have never had a worse experience at a hotel.

Decent view and design of room. However, the shower head wouldn’t turn all the way off, no area in shower to place items besides ground, Kleenex ran out - the last bottom Kleenex sheets were a different color and folded down as if a guest put them there.

Great stay!! There was so much to do in the building itself. Only complaint is that our balcony was covered in broken glass. I understand the railing to the balcony next door shattered, but they didn’t seem to care.. and there was quite a lot of glass bits that reached our balcony.

Safe

Beautiful area of Buffalo

Enjoyed the fresh and modern decor. Great view of the city.

Best hotel in the heart of downtown Buffalo.

Not the best neighborhood and the layout of the hotel is interesting with office space and parking on the lower levels and hotel rooms on upper levels. Our bathroom bar. door required 2 people to open and close it and remote control was broken.