Overall Ratings & Reviews Waterloo Cross, Devon by Marston's Inns

Very friendly staff and great food.

on arrival all was fine got in room seems to be ok, went for something to eat told by manager only 1 chef, 1 waitress, and herself food would be a while thats fine half hour wait not a problem. on going back to room there is dust hanging on the walls, dust covered bedside tablelamp bulbs, carpet was sticky by table, hole in skirting board in bathroom where shower door drips onto, cracks in walls and ceiling, front door looed like an interior hollow door very poor for security. outside our window paving slabs loose noise every time someone walked past, the smell from the sewers day and night was terrible. we also didnot have any one replenish anything or replace towels or bedding , 2 teabags 2 sugar sachets, after 3 days we left out of a 7 night stay we had a family issue at home if that was not a problem we would of left anyway it was just not a good stay.

Staff very helpful

Good location! Friendly and helpful staff clean and tidy

For a last minute booking it was alright, I thought at first … bates motel, but when I got in the room, I was pleasantly surprised,there was tea/coffee, it was clean and comfortable… the bar manager who runs it was lovely , and the breakfast was alright too, and what’s better in these times of living is everything was reasonably priced… would I stay again … yeah why not

Great location for an overnight stay just off the M5 and has everything you need at a great price.

Near to Tiverton train station

Nice place to stay if you make use of the restaurant and bar. Staff were great, enjoyed a good value meal and drinks. Room was nice enough. Basic but functional. Offered good value for money.

The rooms are really quiet and nice, we arrived just after the kitchen was closed but was more than happy to make us a sandwich. The food was really nice when we did have breakfast and dinner in the restaurant.

Hotel was great. Staff so friendly, helpful and accommodating. Unfortunately hotels. Com didn’t tell us there is no night porter at this hotel and hotels. Com were aware of this. Luckily I leased directly with hotel to sort which they were so helpful with.

Easy to get to off M5. Comfortable big rooms. Staff very pleasant. Food only average for what is pub grub .

The lady that dealt with me was really friendly. I was late arriving and the kitchen was closed and the lovely lady made me a sandwich from the kitchen.

Shower worked fine but looked terrible, could do with refurb

Location

Stayed three nights. Ate in restaurant for 3x breakfast and 1x dinner. The staff are all very friendly and helpful and are the hotel's biggest asset. The food and bar service were very good and decent value. Only gripe here is the tables always seem sticky? Seen this before were the cleaners used reacts with the table varnish. That's a shame as it doesn't feel welcoming. The room (5) was OK but not great. The bed was good and all linens nice and clean. The bathroom was a disappointment though. Flaking paint, rusty radiator and a sticky floor, plus the toilet cistern wasn't properly attached to the wall. Biggest issue was the creaking floor above the room. Really noisy at night whenever anyone moved around in the room above. Also, lots of road noise as the window doesn't seal well. Overall, an OK experience. We'd visit again for the staff service and food but would certainly hope bathrooms had been improved.

decent budget hotel. Nothing fancy and decent value for money. Staff helpful. Accomodation/bathroom a little dated but overall just fine.

Our room was clean and a good size. We had a lovely greeting from the lady working in the bar.

Great accommodation

Good for an overnight stay

Service was good. Bed was comfy. The road that passes hotel is busy & noisy - woke me early in the morning. The food & hotel was good value. Room needs a bit of TLC.