The staff mixed up our booking. We've booked 4 rooms: 2 queens suites (for 5 people) and 2 standard tooms ( for 4 people). And they mixed up by giving the queen suite instead of the standard one for a famiof 4. So, one family of 5 stuck with the standard room. We asked for extra room or change the standard one to queen suite in the order to fit 5 people.. and of courses free of charge. They refused it.They asked to pay 120$ more to get another room!!! Since, we arrived at the hotel after midnight, We stayed at the front desk until 4am then finally get extra room with free of charges!!!!
So, we paid hotel for a stay from 4am to 11am!!!! What a stay! And it wasn't even our mistake!!!