Overall Ratings & Reviews Home2 Suites by Hilton Reno

It could be better. Room in dire need of new flushed pillows. The toilet paper needs a substitute. It rips before you can actually use it.

I did not like that the front desk person did not tell us the amount of the pet fee. He informed me that my $50 deposit would be refunded, but seeing the charge on my back account, I was informed that that was PART of the pet fee. Needless to say I was very disappointed.

The suites were quite nice with a good breakfast selection and a nice kitchenette with fridge. My only gripe is the sofa bed was way too flat and the bathroom had an awful barn door that doesn’t lock or close shut completely.

Our AC was broken in our room and they moved us to a new and upgraded room immediately. Brought extra pillows and towels and were very accommodating.

I definitely my family and I we were happy with the service. Room was nice, parking was safe and plenty of parking. I can’t wait to go back to get the same hotels.

Less than I expected. I was expecting comparable to courtyard inn or hyatt place, and it was not. In Reno, it is more expensive than courtyard, fairfield, hyatt place, holiday inn express, and I would stay at any of those before ever staying at Home 2 Suites again. Two queen room has a barn door on the bathroom that provides no noise barrier and little privacy. A barn door is a very odd choice for a bathroom. The first room I was in had an AC that barely blew, but had a high-pitched sound. We switched to the second floor. The AC worked but was very loud when it clicked on and off continuously. Street noise was very loud. It sounded like motorcycles racing until well after midnight. The sound from people walking around on the third floor was incessant until well after midnight. Great shower pressure, and if you are 8 feet tall you will still fit under the shower head. Plenty of outlets and usb ports. Staff was friendly.

The hotel overall was quiet. Compare to other Hilton’s we stayed at the breakfast menu is limited. The downside of the stay was the unauthorized kids at the property walking and lounging around. Unacceptable!

My husband and I stayed 2 nights. We met my sister and brother in law who were there for a convention. They brought their 2 dogs, which worked out well. They also wanted the kitchen facilities as they are gluten free. We liked the daily breakfast. We all liked the nearby walkable dining options. Wish there was a nearby casino shuttle, but all in all we would recommend.

Sistema de computacion malisimo el Personal no tieme la capacidad de reaolver problemas por ellos mismos no saben atender al cliente y no son capaces de resolver problemas

Nice

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

nice property

Pool was closed so kids were disappointed. Front desk service was meh, breakfast was what you expect at a hotel breakfast. Room was clean and comfortable.

It was great!

It was amazing, from the service to the rooms and the indoor pool. We will definitely be back.

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Great place to stay with family. Clean and nice. I would stay again.

The layout was perfect and they have stair access for my daughter ( doesn’t do elevators). It was clean everyone was friendly. Will definitely stay next year.

At first glance everything looks nice and clean. We got to our room and the dishwasher was on and leaking water onto the floor. I opened the couch bed and the sheet on the bed was dirty, so needless to say, we did not use the couch bed. Then we asked for extra pillows. They showed up in extremely wrinkled pillow cases which made us feel like they were used/dirty. Then, some king size pillows were in standard sized pillow cases. Just not okay, not normal and made me feel as if everything was dirty and half assed.

Hope you like cold showers day after day after day at all times of day, even after addressing this issue with the desk nobody seemed to have any clue.