Sutera @ Mantanani Island Resort & Spa

Explore Sutera @ Mantanani Island Resort & Spa
7.5
Pleasant
From 5 reviews
Provided by travellers on
Cleanliness

6.5

Room Comfort

6.5

Meal

6.5

Location

8.5

Service and Facilites

8.0

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Traveller Reviews Sutera @ Mantanani Island Resort & Spa

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Customer reviews
Diana M.
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Leisure
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9.1
/10
Reviewed 6 week(s) ago
Beautiful beaches, enjoyed the activities with my family ATV and snorkeling. Bus transfer and boat is good except for the timing. We went to Rempayan Jetty from 11.30 and arrived at Mantanani Island at 4.30 pm. So very limited time for activity as sun sets at 6 o'clock. If could improve the timing to an earlier time woild be great. The food at the restaurant is quite good but the cordial drinks that we ordered is too sweet and too pricy (rm23 per gls for a mere cordial drink, not fruit juice is dissapointing). The water pressure in the toilet is a bit low. Other than that it's a great place to stay to enjoy the beautiful beach and crystal clear sea water.
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W***y
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Leisure
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8.0
/10
Reviewed 7 week(s) ago
I’ve always loved Mantanani, and this place has been part of my yearly escape. And this is not my first time staying here. However, this visit was quite disappointing compared to my previous experiences. The kitchen and overall service need significant improvement. Very basic items such as cool ice and fresh coconut were not available, and many menu items were unavailable throughout the stay and the food quality was not as good as in my previous stays. Cleanliness also needs improvement, as it did not meet the standard I remembered from previous visits. The staff experience was below expectation, especially at the reception, where friendliness and hospitality felt lacking. Additionally, although it was not raining, the cushions for the beach chairs were kept away, which affected guest comfort. During departure, one of the boats experienced engine failure. Although I was on a different boat, my bag was on the affected boat, resulting in a delay of approximately 1.5 hours. There was no update or communication from the staff at the jetty throughout the delay, which was very unprofessional. No refreshments or assistance were provided during this time, leaving guests hungry and thirsty. This was extremely disappointing, especially as I had a night flight to catch. I sincerely hope the management takes this feedback seriously and improves service coordination, communication, and guest care, as this resort has great potential and means a lot to returning guests like myself.
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CHAN K. W.
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6.1
/10
Reviewed 110 week(s) ago
1St: cockroach in the room. 2nd: The Room Door is broken. 3rd: The outside lamp is not working. 4th: The both of Bed have bad smell.
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siew l. h.
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6.1
/10
Reviewed 125 week(s) ago
My room ceiling leaking at 4.30am when it was raining. It dripped on my face while sleeping. Nothing can be done at that wee hour:(a disturbed sleep indeed. Didn't had a great rest at this so-called prestigious resort.
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