The rooms are big and look pretty good from far, but the workmanship was shoddy in the first place and poorly maintained, things are starting to get mouldy/ wearing down. 2 out of 3 shower heads in our 3-room villa didn’t work upon arrival. English proficiency amongst the staff varies, depends on your luck, but they will usually grab a colleague with better English proficiency if they don’t understand what it is you want. Service was pretty good until the last morning, when we called room service at 8.20am to ask for more filtered water as we had run out the night before. We were informed that as this was our check out day, we are not entitled to a water topup. 6 occupants and no water, with hours still to check out and the kids had initially wanted another swim before check out, well done Wonderworld, that straight away loses you a star. Free WiFi was also cut off some time during the course of breakfast (before 10am, although it was later restored around 10.50am so maybe it’s just an unstable WiFi network). Room TV was also cut off some time during the course of the morning. The resort is located at the Northwest side of the island, away from the more (tourist) populated South side. It seems this place is mostly visited by people who intend to visit the Vinpearl amusement park and safari park. Unfortunately we saw many recent poor reviews of the parks upon check in, so we didn’t visit any of these places. The hotel has a nice pool and playground for kids. Kids club looks ok, the fun arts and craft stuff requires separate payment, we have 5 kids in our travel party ranging from 5-10 years old and they all said the free part of the kids club was boring. We visited Grandworld during a weekday when we neeed to buy some necessities but found the place mostly deserted and prices were pretty expensive, and we were continuously bugged by tuk til drivers who wouldn’t take no for an answer, so we left without getting anything. All in all, I wouldn’t recommend going out of your way to visit this part of Phu Quoc.

Diverse food, buffet full of flavors from Europe to Asia

great stay, friendly staff, great food

My family always chooses Vinpearl for destinations that have Vinpearl, although there are still a few small points that are not satisfactory, but overall it is okay.

Villa is located next to a quiet, spacious lake, shuttle service from the villa to the lobby and vinwonder is quick, about 5-15 minutes after calling. Friendly and enthusiastic worker. On-time and comfortable airport shuttle support. There is also a safari and grand world shuttle bus with a frequency of every 30 minutes. We do not have to pay any additional transportation costs when coming here. Breakfast is also very diverse.

Tôi vừa có chuyến đi vào ngày 18-20/7/2023. Mọi thứ đều ổn ngoại trừ đèn trước villa không sáng, nước hồ bơi không sạch. xung quanh khu vực hồ bơi tại villa dơ. Còn lại đồ ăn và nhân viên phục vụ đều ok

Großes Zimmer, sehr nette Mitarbeiter. WC stinkt. Sehr große Anlage.Für Freizeitpark lohnt sich 2 Nächte zu schlafen aber sonst gibt es bessere Hotels in Phu Quoc

dịch vụ quá tệ, giao villas mà không kiểm tra trước, tôi nhận được cái căn villas không vệ sinh kỹ hay vừa mới hút hầm cầu xong, trời oie cái mùi thối như mùi phân hút bồn cầu, vừa ăn trưa xong nhận cái phòng phải chạy đi ói 2 lần, vậy mà khi gọi để đổi phòng thì ban đầu nhân viên không chịu đổi kêu đợi chút tìm nhân viên kỹ thuật, mãi khi t gọi mãi 25’ sau cho 1 nhân viên cầm chai xịt mùi tới wtf ?? nhân viên đó cũng muốn ói nên mới gọi về, bắt khách hứng cái mùi phân cả buổi, khi tôi gọi đến cuộc gọi thứ 5 ( 40’ sau nhân viên khác mới tới) và cả nhân viên mới họ còn không chịu được cái mùi phân thúi đó nên va mãi đến 40’ tôi mới được đổi phòng làm cả gia đình tôi phải ra sân nắng nóng đợi vì không thể chịu nổi,..làm ăn quá tệ. ngoài ra khi t mua vé sở thú nhân viên cũng không nắm rõ thông tin tư vân ẩu, không nhận sai còn cãi chày cãi cối đùng đẩy ABC chứ mình không sai, mà trong khi tôi có rõ bằng chứng vẫn cố cãi, tôi không hiểu sao 1 resort thương hiệu cũng có tên trên thị trường mà làm việc quá cẩu thả và dịch vụ cũng như cư xử lại thiếu chuyên nghiệp đến như vậy.

- You did not inform to hotel to pick up at airport.- I book for enough capacity but you asked for more surcharge!

Kỳ nghỉ tuyệt vời, nhưng vochuer khách sạn tặng dùng trong Granword sử dụng khá bất tiện

Phòng quá dơ, không đáng với số tiền bỏ ra. Nhân viên quản lí không có cách khắc phục cũng như đền bù thoả đáng.

It ' s for family trip of course. It very convenient for kid and parents to live in side the resort and activities around is vrry connected and convenient to go like 5 to 10 minutes to go around. The system is great the facing screen is very impressed and useful. The food is so varieties ajd yummy and staff is very nice and friendly. Having buggy car all the times. Your you could play indoor and outdoor in the same place zoo and thempark also. I love it.

It was the worst experience ever in 5 stars hotel. I really doubt how they have 5 stars. When I arrived around 3, they waited me for more than 30 mins to check in. When I finally got into the room, it was dirty and messy outside the garden for the dishes from previous guests-such a thing that you never expected for a 5-star hotel. I was too tired to wait, so just get in the room and rest. When we tried to sleep, the light switch wasn't working-never turned off. Poor maintenance. It also takes a long time to have a person fix it. The next day, no wonder they didn't make up my room even though I asked. I asked to change the room, but they said fully booked, so they can't but they can give me a dish of fruits. Ridiculous. Never recommended. If you think it ' s airbnb, yes you can.

The price does not come with the service, 3 bedroom villas, 6 adults, 1 child and 1 child, but the surcharge for children is 6 months, the toilet is a bit smelly, the takeaway food is very bad 🥲

The private swimming pool at the villas is a bit dirty, all services are paid in cash right after using the service 😆 Probably due to crowded or afraid of guests running away, buffet food is too normal compared to 5 *

Khách sạn đẹp đồ ăn ngon đa dạng nhân viên chu đáo tận tâm phù hợp nghỉ dưỡng gia đình.

A great stay, satisfied with all services.

The room is clean and beautiful.. the breakfast is not rich.. Cleaning the room is too late until 15:30 to clean the room. There is no bus to Duong Dong town. The villa has no cups or forks. Pot...

5 * but the villa room is not clean. There is still sand in there. The swimming pool was also not clean. Coming to the room to check in may be due to the crowd, so there is no one to guide and serve water to invite guests. The restaurant makes the food very slow. Ordering food to the room with 4 dishes, asking to borrow 6 more cups for the baby to eat, charging 200k is very unreasonable.

The waiters are quite satisfied but the people at the restaurant counter are rude to the guests.