Overall Ratings & Reviews Hotel Kraus

The location of the hotel is very good, also parking in front of the hotel. Unfortunately there have been spiders and other insects in the room (maybe because of the garden?) and one towel was dirty. Breakfast was ok.

Terrible experience. Don't book with them. They never respond, they overcharged me, and I had to stay in another hotel because there's no way to communicate. Plus, it's far from everything on the map.

Accomodation v small room outside in garden, quite cold. Basin cracked, toilet child height. Breakfast limited. Staff v helpful, which partially made up for it.

The hotel and room was ok, clean, nice. The terrible eperience was the breakfast. Smelling ham, old bread, incredibly dirty coffee machine.

Room was clean. Breakfast okay. No washer like Hotels.com said. Check-In very difficult. Not english friendly. Help desk number didn’t answer.

Worst hotel room ever.. spiders and web all over the room.. room was never cleaned.. no front desk for assistance..very poor service for breakfast.. took video and pictures of spiders and sent to hotel incharge .. no apologies just said do u want another room which was very rude. never changed towels or cleaned the room again after mentioning it..

Great located, but the room was very small, breakfast was poor and the staff didn't speak any word in a foreign language.

Hotel and breakfast was ok. On our last morning breakfast was noticeably better, with a different member of staff. One morning there was no juice at all. However there didn't seem to be any hot water for a shower late afternoon. There was no hot drink facilities. Although we put towels on the floor as per the sign but none were changed.

It was a disaster. In my first message I asked the hotel to reserve a room with 2 separate beds on the ground floor or 1st floor (because of my walking disability). When we arrived at the hotel, the key to room number 10 was waiting in the box. We found the room on the 2nd floor, which was also the attic. Wednesday was a very hot day and we found a fan in the room, but no air conditioning. It felt like 35 degrees Celsius. The skylights were closed because the sun was shining so strongly. I called the manager to ask him to assign us another room. He said that the hotel was fully booked, but that there was a romantic room in the basement. Not knowing anything, we accepted the offer. Although the manager warned us that there was no window in the room, we checked in and went into town for a walk and lunch. When we returned in the evening, we realized the extent of the room drama. We discovered that the room was nothing more than a slightly converted laundry room where the house's drains met. The room was cool, but quite musty. The room had neither a table nor chairs, but there was a large wooden bathtub. It was wet inside and not pleasant to be raw. There was also a drain right next to the bed. There was no door to the toilet, just a jute curtain. The water in the sink drained very slowly. The air conditioning was very loud and we only got "fresh air" when we opened the door to the hallway. There was only one light switch. Common for the bathroom and the room. It was impossible t

Despite having given an expected time of arrival there was no one at the premises. We phoned and text the number given and it took a good 20 minutes for someone to respond so we could check in. We had asked for an air conditioned room and this was not given, from other friends staying it, appears none of the rooms have this facility. The bed creaked so badly it woke us up any time someone moved. The room wasn’t cleaned the whole week we were there, no fresh towels or bins emptied. No staff present on site most of the time so difficult to get things dealt with. Not the best stay unfortunately. The positives are the balcony was a bonus and the room a good size. A good example of you get what you pay for I think.

They dealt with my needs professionally.

Position excellent walking to the centre of Melnik.car park in front of the hotel.The bedroom with the windows on the ceiling are nice and specious but the maintenance is not that good.

Too soft mattresses

after handing over the keys and arriving at the room in the early evening, we were in for a surprise - the room had not been cleaned. breakfast the worst we have experienced - poor content, coffee machine not working - no information, no other coffee option

Simple hotel. Basic breakfast with no drinkable coffee. Staff (one lady) pleasant. No Wi-Fi even though it's mentioned, but it does not work at all. Good location.

Very reasonably priced hotel for all the amenities and great breakfast!

The hotel owner didn't show up when I check in, but asked a staff to give me a cell phone, and to talk via it. It's difficult for customer to communicate in this way, and with out face-to-face check-in, it make people don't know who to ask when problems emerged.

Charged us double the price when we arrived. Made us pay extra for one more person.

Es gibt keine Rezeption, check-in nur telefonisch, wenn man Glück hat, geht Jemand ans Telefon. Das Zimmer war schmutzig und verwohnt, die Fotos entsprechen nicht der Wahrheit. Der Frühstücksraum war abgeschlossen, nach 20 Minuten Wartezeit wurde aufgeschlossen, das Frühstück ist billig, es gibt Reste von den Vorgängern. Die Lage ist gut, das ist das einzig Positive

Wir waren vor 3 Jahren schon einmal Im Hotel Kraus. Der Unterschied war erschreckend. Der Innenhof war runtergekommen. Im "Fahrrad Schuppen" mußten wir uns ersteinmal Platz schaffen, Abschließen war eine Luftnummer. Das Bad war schlimm anzuschauen Schimmel in den Fugen, der Duschschlauch schon viele Tage kaputt. Scharfkantige Haltebleche von früheren nützlichen Dingen waren noch vorhanden.Ein abgebauter Rauchmelder rundet den schlechten Eindruck ab. Sehr schade der heutige Anblick! PS.das Toastbrot zum Frühstück war verschimmelt!