The hotel staff is very friendly... The environment is comfortable. The atmosphere is very Yogyakarta... Suitable for a family vacation.

All good and excellent. Really recommended and definitely will come back again ❤️

The place is beautiful, cool in short.

So cool, there is no hotel as good as this in Yogya

All hotel staff are very friendly, service is very satisfying.

We booked 2 types of rooms. The old room is dated, with no movable shower head, and it is in a bathtub. The toilet has an unpleasant smell, and the lights have no central switch. The renovated room is good but a bit tight in space with the round working/dining table, and the new room doesn’t come with breakfast. But the staff is friendly and helpful, which makes our stay better.

Nice stay, definitely will come back soon. Thanks for memorable vacations during Ied time

An amazing experience. The staff, especially in the restaurant, were excellent, and there were plenty of activities for kids. Thank you.

It was a pleasure staying here with the kids.

The staff is friendly and the hotel is nice

1. The receptionist shouldn't be answering too many questions from guests during long check-in queues, which can take more than 1.5 hours to answer just one guest's question. They could have invited the guest to read the brochure for more details or asked another staff member at a different counter, not the check-in counter. The receptionist should assess the situation. If there's no long check-in line, it's fine. There should be an SLA for check-in services. 2. The hotel offered a free photo session on the hotel grounds, complete with prints and frames. Since you're taking two rooms, you get two photos. This is great... But the time given is after the check-out deadline. Check-out is 12:00 PM, and the photo session is at 1:00 PM. So you're asked to wait an hour. The kids are already frustrated. They should have considered when guests are checking out. If staff are limited, they should have more during peak season. Why should guests have to wait so long after check-out just for a photo session? Guests have busy schedules during the holidays. I already had a vacation itinerary. I was originally going to give them the afternoon. They asked me to come back and just take photos....oh no, that's not right! The kids were already annoyed, so I didn't take part in the photo session.

The hotel service and facilities are very satisfying.

I love staying in Grand Hyatt! The pool, the hotel activities, make you live to the fullest!

The service was exceptional. Breakfast was delivered and shown to an empty table. The staff were all pleasantly friendly. The room amenities have also been upgraded compared to my first stay six years ago. The outdoor area is incredibly spacious. Best in class.

Perfect. A comfortable place with a wide range of very complete facilities. You can enjoy all the available facilities and excellent and professional service from all the hotel staff.

Comfortable, good food, good service

Nice place... My company event there

Very impressive for a holiday with a large family, the atmosphere is comfortable, calm, quiet, and the staff are very friendly, full service

The staff is very friendly, the facilities are plentiful, the food is quite tasty and the bathrooms are very clean.

The hotel staff is very friendly and the rooms are very clean.