Dear Mr. Wahyu A., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that our hotel staff were friendly and helpful. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found our hotel clean, safe, comfortable, and well-equipped. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Mr. Henry W., Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the condition of your room. We are very sorry to hear that the furniture and carpeting made the room feel cramped and dark, the carpet smelled bad and was dusty, and the bathroom drain was clogged. Your feedback is very valuable to us. We have taken these issues seriously and will immediately contact our engineering and housekeeping teams to conduct a thorough assessment and make necessary improvements to the furniture, carpeting, and bathroom drainage system. We will also consider upgrading the interior to create a fresher and brighter atmosphere. We appreciate your constructive feedback, which helps us continue to improve the quality of stay for our guests. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience you experienced regarding the cleanliness and condition of some of our hotel facilities. We are deeply saddened that you felt the cleanliness was not up to par and that several items were old and in need of replacement. Your feedback is invaluable to us. We have taken this matter seriously and will immediately contact our housekeeping and maintenance teams to ensure that cleanliness standards are improved and outdated items are upgraded and replaced for the comfort and satisfaction of all our guests. We appreciate your constructive comments, which help us continuously improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your room has been renovated and that you found our pool beautiful and child-friendly. Thank you for your compliments. However, we regret the unpleasant experience you had regarding the WiFi quality, which you mentioned was poor. Internet connectivity issues are something we take very seriously, and your feedback is invaluable to us. We have noted this matter and will immediately contact our technical team to conduct a thorough assessment and improve WiFi quality to ensure stable and fast connectivity for the comfort of all guests. We appreciate your constructive feedback, which helps us further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear guest, thank you for staying at Alda Medan Hotel and for sharing your valuable feedback after your stay. We sincerely apologize for the inconvenience caused by the malfunctioning air conditioner in your room. We sincerely apologize for the disruption to your sleep. Your valuable feedback is very important to us. We are aware of this issue and have asked our technical team to inspect and repair the air conditioners in all rooms, including yours, to ensure a cool and comfortable temperature. Your valuable feedback will go a long way in helping us improve our services. Front Desk Manager Ronnie Octavianus Zai

Dear Mr. Ridwan, Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to learn that this was your first stay and that you found everything excellent. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan again. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Ms. Latifah L, Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback about your stay with us. We sincerely apologize for the inconvenience you experienced due to the pool view room you booked not matching the one you received. We are deeply sorry if this disappointed you. Your feedback is invaluable to us. We have taken this matter seriously and will review our room allocation process to ensure guest needs are met based on bookings and availability, and will communicate more clearly if any changes occur. Thank you for your feedback, which helps us further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Ms. Farida S, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that our staff were friendly and helpful during the check-in process, as well as assisting with your luggage to your room. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Mr. Hikmat S., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback about your stay with us. We apologize for the disappointment that you were unable to take your coffee outside to enjoy while smoking in the morning. We are sorry that this policy caused you inconvenience. We have noted your comment regarding your desire to drink coffee outside while smoking. We will take this feedback into consideration in our policies and future facility evaluations to find solutions that can meet the needs of our guests while maintaining their comfort. Thank you for your feedback, which helps us further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you enjoyed your stay. We appreciate your positive feedback on the clean and comfortable rooms, the friendly and helpful staff, the convenient and easily accessible location, and the varied and delicious breakfast options. We greatly appreciate your recommendation of our hotel and we look forward to your next visit. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you enjoyed your stay. We were pleased to find the rooms clean and comfortable, the staff friendly and helpful, the location convenient and easily accessible, and the breakfast varied and delicious. We highly appreciate your recommendation and we look forward to your next stay. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you enjoyed your stay. We were pleased to find the rooms clean and comfortable, the staff friendly and helpful, the location convenient and easily accessible, and the breakfast varied and delicious. We highly appreciate your recommendation and we look forward to your next stay. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you enjoyed your stay. We were pleased to find the rooms clean and comfortable, the staff friendly and helpful, the location convenient and easily accessible, and the breakfast varied and delicious. We highly appreciate your recommendation and we look forward to your next stay. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you enjoyed your stay. We appreciate your positive feedback on the clean and comfortable rooms, the friendly and helpful staff, the convenient and easily accessible location, and the varied and delicious breakfast options. We greatly appreciate your recommendation of our hotel and we look forward to your next visit. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We apologize for the inconvenience and surprise you experienced regarding the additional breakfast charge for children aged 7 and above. We are deeply saddened if this policy made you feel that our hotel was not as family-friendly as it should have been. We have noted your comments regarding the breakfast charge for children and will re-evaluate this policy to ensure greater transparency and provide a better family-friendly experience for our guests. We appreciate your feedback, which helps us continuously improve the quality of our services, especially in creating a more family-friendly atmosphere. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback with us. We sincerely apologize for your unpleasant experience regarding the limited breakfast options and the rapid depletion of breakfast items regardless of the number of guests. We are also deeply sorry for the unfriendly service from our staff. This is not the standard of service we expect from our guests. We have taken your feedback seriously and will immediately evaluate and improve the variety of the menu, food stock management, and the speed of breakfast replenishment in collaboration with our Food and Beverage team. Furthermore, we will provide additional training to our service staff to ensure they consistently provide friendly and professional service. We appreciate your honesty in reporting this shortcoming, as it allows us to promptly identify areas for improvement to ensure the comfort of our guests. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback about your stay. We apologize for the inconvenience you experienced regarding the condition of the prayer mat and ablution cover in your room. We are very sorry to learn that the prayer mat and ablution cover were torn. Your feedback is very valuable to us. We have taken this matter seriously and will immediately contact our housekeeping team to replace the damaged prayer mat and ablution cover with new ones to ensure the comfort of all our guests. We appreciate your comments, which help us to further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that our staff were very friendly, the food was delicious, and the hotel was in a central location. We appreciate your positive feedback and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager