Orchard Hotel Singapore

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Overall Ratings & Reviews Orchard Hotel Singapore

Traveloka (3,715)
Other sources (1,000)
8.5
Very Good
From 3,715 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Orchard Hotel Singapore
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Staff Friendliness (26)
Hotel Area (24)
Surroundings (22)
Bedroom (22)
Distance to City Center (21)
Room Space (21)
Bathroom (20)
Family Friendly (19)
Check-in/out Time (18)
Accessibility (17)
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Traveller Reviews Orchard Hotel Singapore

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40
Customer reviews
D***o
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9.7
/10
Reviewed 4 day(s) ago
Best hotel with close distance from Orchard area
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Verified Traveler
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Leisure
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8.8
/10
Reviewed 3 week(s) ago
Nice and great place... and even I got an upgraded room. Hopefully next time I will get an upgrade too.
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Fajar A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
While the Wi-Fi connectivity was a minor point of contention, this remains one of the more impressive properties along Orchard Road. The overall experience far outweighed that small technicality, and I certainly intend to return.👍
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S***r
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
There is no drinking water in the room, and there is no shower in the toilet.
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James P.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff are friendly! The location is perfect.
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P***e
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Leisure
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9.1
/10
Reviewed 18 week(s) ago
Close to the mall and just a short walk away.
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G***a
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Good placeee and good good placeee and good
3 people find it helpful
G***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Good old hotel and still very good in all aspects for a short stay or long stay.
4 people find it helpful
L***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Very satisfying. Strategic location. Expensive price for Indonesians
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2 people find it helpful
Rizki P. D.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Very comfortable & happy nearby Hard Rock Cafe Singapore
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Rosita M.
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Transit
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9.4
/10
Reviewed 41 week(s) ago
Always stay here when I go to Batam
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Accommodation's Reply
16 Jul 2025
Dear Rosita, Thank you for your continued trust in Orchard Hotel Singapore! We’re honoured to be your preferred choice whenever you're en route to Batam, and truly appreciate your loyalty. Your kind words mean a lot to us, and we look forward to making each future visit just as pleasant and comfortable. If there’s anything we can do to make your stays even better, we’d be more than happy to assist. Best Regards, Nick Chia Executive Assistant Manager
maijun t. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 49 week(s) ago
I stayed here for 3 days during my visit to Singapore. In terms of location, this hotel is very strategic, close to various restaurants and shopping centers. Unfortunately, the cleanliness of the hotel is not well-maintained. Starting from the hotel slippers that smelled terrible, to the bathroom tissue that also had an unpleasant odor. It was really frustrating. Not only that, the hotel room itself is too cramped, especially the bathroom. They forced a small bathtub into the space, which is unnecessary and only makes the bathroom feel even more cramped. Moreover, they don’t provide mineral water. Instead, they only provide empty bottles that we have to fill with tap water to drink, which is absolutely inappropriate for a five-star hotel standard. Additionally, the hotel staff is not very friendly; only a few of them are welcoming and smile, while the rest are rude and unfriendly. The only thing I enjoyed during my stay here was the breakfast. Almost all the food tasted good, and the menu was quite varied.
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7 people find it helpful
I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 51 week(s) ago
The staff was very friendly and accommodating.
1 people find it helpful
I***i
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Medical
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10.0
/10
Reviewed 54 week(s) ago
Good location near orchard, food places nearby
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2 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Guest, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
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Livia S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 55 week(s) ago
The hotel location is good with good surrounding. The distance to Orchard MRT station is quite far, walking 15-20 minutes, but very close to the bus stop. To Changi Airport, you can take bus number 36 for only 2 dollars. Clean hotel, friendly staff, room with comfortable space, can express check out. Thank you Orchard Hotel, see you again!
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Livia, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our location and services. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
L***a
icon-Leisure
Leisure
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5.4
/10
Reviewed 57 week(s) ago
The staff was not friendly at check in.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear L***a, Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
H***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 58 week(s) ago
Good hospitality, clean room, nice location.
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Accommodation's Reply
24 Mar 2025
Dear H***a, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 59 week(s) ago
The hotel staff is very helpful if we need anything. The distance to Orchard Road is quite far if you walk, about 500 meters but there is a bus stop nearby, so you can take the bus if you don't feel like walking.
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1 people find it helpful
Accommodation's Reply
19 Mar 2025
Dear I***I, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
v***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
The hotel atmosphere is comfortable. The hotel staff is friendly.
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1 people find it helpful
Accommodation's Reply
02 Mar 2025
Thank you for the positive review with your recent stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. This is a mark of recognition for our team's dedication to diligently meet our guest's expectations. We look forward to welcoming you again here in the near future! Best Regards, Pearlyn Koh Assistant Rooms Division Manager
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vinsensius r. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
The location is strategic. There is a bus stop in front. It's easy to go anywhere.
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1 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Visensius, Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon. Best Regards, Pearlyn Koh Assistant Rooms Division Manager
Number of reviews per page
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