Novus Giri Resort & Spa

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Overall Ratings & Reviews Novus Giri Resort & Spa

Traveloka (4,228)
Other sources (96)
8.7
Very Good
From 4,228 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.4

Location

8.7

Service and Facilites

8.9

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Staff Friendliness (175)
Room Space (170)
Ambiance (169)
Family Friendly (168)
Bedroom (168)
Hotel Area (155)
Bathroom (143)
Taste (138)
Activity Option (119)
Surroundings (110)
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Traveller Reviews Novus Giri Resort & Spa

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 day(s) ago
Good hospitality and facilities.
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Accommodation's Reply
16 Oct 2026
Dear Guest, Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa
I***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
We stayed for two days and the kids had a great time. There are several activities for kids, including free ones like an indoor playground with plenty of toys, playing with and feeding rabbits, swimming, cupcake decorating on Sunday mornings, movie nights on Saturday nights, and paid activities like horse riding, painting, and mini golf. Overall, it was fun. The kids loved swimming, but unfortunately, none of the pools are heated, so it was quite cold in the chilly Puncak weather. They also offer photoshoots, where you get one free printed photo with a frame. If you want more photos, they also offer a paid package. The photoshoots are quite professional, with a photographer and flash. You can choose two or three spots, so if you come here, don't forget to bring nice clothes for photos, as this hotel has many great spots, especially the beautiful lobby. The staff is friendly and helpful. The only thing that's unbearable is the distance. It's really far if you're going during the closed-down road to Puncak. It takes 3.5 hours from Cikarang to the hotel, on a winding road. But the return trip, because the road wasn't closed, only takes 2.5 hours. If you're coming here, consider the most convenient and quickest time. Oh, for those who like or are used to Chinese food, the hotel doesn't have any. There's a restaurant, but all the food is Indonesian. There's also a Barra cafe that serves Western food. If you want Chinese food, go out and go to the restaurant yourself, because I've tried searching on GoFood and GrabFood and couldn't find it.
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+4
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Accommodation's Reply
16 Oct 2026
Dear Mr./Ms. I*h, Thank you for your wonderful review. We are delighted that you enjoyed your stay with us. Our staff loves reading your writings. We value our guests' experience and satisfaction, and your review is a testament to the dedication we put into it every day. We hope to see you again soon! Sincerely, Novus Jiva Villa Resort & Spa
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M***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
All the staff were very friendly, helpful, and welcoming, which made the experience enjoyable. However, the main issue was the water heater, as the water never got hot enough. I specifically chose this room because I wanted to enjoy a relaxing bath in the bathtub, but unfortunately, I couldn’t use it as planned and ended up checking out without getting to enjoy a bath. I hope the hotel can improve the water heater system so future guests can fully enjoy the facilities.
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Accommodation's Reply
14 Oct 2026
Dear M***o, Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. However, we sincerely apologize for the inconvenience caused by the water heater, especially as you had chosen our room to enjoy a relaxing bath in the bathtub. We understand how disappointing it must have been not to enjoy this experience as planned. Please rest assured that your feedback will be shared with our engineering team for further inspection and improvement. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa
Salman A.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
Large rooms, friendly staff, and complimentary photos. The downsides are that the rooms are dusty and full of mosquitoes.
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Accommodation's Reply
14 Oct 2026
Dear Mr. Salman A., Thank you for your positive review. We apologize for any inconvenience caused by the dust and mosquitoes in your room. We will follow up on this with our housekeeping team and relevant personnel to improve the cleanliness and comfort of your room. We are glad you enjoyed your stay at Novus Giri Resort & Spa. We hope to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I stayed in a deluxe garden room. The hotel staff was friendly and very helpful, the birthday decorations were beautiful, and I also got a free birthday cake. The kids enjoyed playing and swimming in the hotel. The surroundings, room, and bathroom were clean and fragrant. It was a very pleasant experience staying at Novus Giri Puncak.
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Accommodation's Reply
14 Oct 2026
Dear s*a, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa
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I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's just that the suite rooms don't have smart TVs, so they're a bit less complete and the price is higher than those that do have smart TVs.
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1 people find it helpful
Accommodation's Reply
14 Oct 2026
Dear Mr./Ms. I*i, Thank you for your positive review. We apologize for any inconvenience caused. We understand that a smart TV is important, especially for high-priced suites. We will forward your feedback to our management team to be used in evaluating and improving the quality of our facilities and guest comfort. We are glad you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again on your return! Have a wonderful day! Sincerely, Novus Giri Resort & Spa
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J***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The ambiance is really quiet, the room feels so cozy. Highly recommended for honeymoon.
3 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear J***e, Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa
s***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
so far okay, the pool is not warm and there is a play ground and a swimming pool
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1 people find it helpful
Accommodation's Reply
28 Sep 2026
Dear Mr./Ms. s*l, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa
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B***u
icon-Leisure
Leisure
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9.7
/10
Reviewed 3 week(s) ago
Even though the hotel design looks old, that's the art.
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Accommodation's Reply
28 Sep 2026
Dear Mr. Boo, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa
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E***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The atmosphere is very comfortable, the staff is friendly, and check-in was very fast. I'll definitely be back.
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Accommodation's Reply
23 Sep 2026
Dear Mr./Ms. E*o, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa
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Nur A. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a very pleasant and peaceful stay here.
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1 people find it helpful
Accommodation's Reply
21 Sep 2026
Dear Mr. Noor A.N., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa
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Migi U. E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very happy and comfortable while there, friendly staff, clean area, warm and shady atmosphere, the facilities are also really good, basically satisfied and will come back again ❤️
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Accommodation's Reply
22 Sep 2026
Dear Miki U.E., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very impressive and will always come back again
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Accommodation's Reply
16 Sep 2026
Dear r*a, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa
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Tami H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. The rooms are nice. However, the building and children's play facilities need improvement.
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Accommodation's Reply
16 Sep 2026
Dear Mr. Tami H., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa
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Ero D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The service of all staff from arrival to returning home was very friendly, the place was cool and comfortable.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Ero D., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again when you return! Have a great day! Sincerely, Novus Giri Resort & Spa
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Adhi P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room attendant was very friendly, and the staff were also very friendly. This hotel prioritizes children's enjoyment, and it's great...
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3 people find it helpful
Accommodation's Reply
20 Aug 2026
Dear Mr. Adhi P., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The hotel was beautiful and clean, and the staff was friendly, but I was a little disappointed to get a room at the end of the room, which blocked the pool view. I'd booked a premier pool view room.
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1 people find it helpful
Accommodation's Reply
19 Aug 2026
Dear Valued Guest, Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to have the opportunity to serve you again on your next visit! Have a great day! Sincerely, Novus Giri Resort & Spa
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A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Overall, the hotel environment was 👍
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Accommodation's Reply
20 Aug 2026
Dear A***r, Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day! Warmest regards, Novus Giri Resort & Spa
Triana V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly, the hotel was clean, there were lots of activities, free family photos, the kids were happy, the breakfast was delicious, and they even got a voucher. Wow, it was really comfortable. I hope to stay here again.
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2 people find it helpful
Accommodation's Reply
12 Aug 2026
Dear Ms. Triana V., Thank you for your wonderful review. We are all delighted that you enjoyed your visit to Novus Giri Resort & Spa. We hope to serve you again on your return! Have a great day! Sincerely, Novus Giri Resort & Spa
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g***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is really nice, they really try to give their best.
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1 people find it helpful
Accommodation's Reply
12 Aug 2026
Hello g*l, thank you for your kind comment. We are glad to hear that you had a wonderful time at Novus Giri Resort & Spa. We look forward to seeing you again! Have a great day! Sincerely, Sincerely, Novus Giri Resort & Spa
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Number of reviews per page
20
40