Grand Tropic Suites Hotel

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Overall Ratings & Reviews Grand Tropic Suites Hotel

Traveloka (6,281)
Other sources (105)
8.0
Very Good
From 6,281 reviews
Provided by travellers on
Cleanliness

7.8

Room Comfort

7.9

Meal

7.7

Location

8.5

Service and Facilites

7.9

People often mention about Grand Tropic Suites Hotel
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Room Space (102)
Ambiance (98)
Distance to City Center (96)
Bedroom (94)
Staff Friendliness (90)
Bathroom (89)
Accessibility (88)
Surroundings (87)
Family Friendly (86)
Hotel Area (86)
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Traveller Reviews Grand Tropic Suites Hotel

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40
Customer reviews
L***n
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Business
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8.5
/10
Reviewed 5 day(s) ago
Enjoy a pleasant stay in the heart of Jakarta at an affordable rate with amenities to suit your needs.
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Mawar S.
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8.2
/10
Reviewed 3 week(s) ago
All good, minus the check-in process was a bit long.
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Accommodation's Reply
18 Oct 2026
Dear Mr./Ms. Mawar S., Sincerely yours, Grand Tropic Suites Hotel. Thank you for sharing your experience with us. We are delighted to hear that your overall experience was satisfactory. We apologize that the check-in process took longer than expected. Your feedback will be taken into consideration to improve our service efficiency and create a more comfortable stay. For your added convenience, we also have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor. We look forward to welcoming you back again with even better service. Sincerely, Grand Tropic Suites Hotel
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MUHAMMAD A. D. N.
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Business
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9.7
/10
Reviewed 3 week(s) ago
Family accommodation, spacious and cheap.
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Accommodation's Reply
18 Oct 2026
Dear Mr. Muhammad A.D.N., Sincerely yours, from Grand Tropic Suites Hotel. Thank you for choosing our hotel and sharing your positive review. We are delighted that you enjoyed our spacious rooms at reasonable prices, making them ideal for family stays. For an even fresher experience, we are pleased to offer our newly renovated Executive Floor on the 6th floor and our newly renovated Deluxe Floor on the 9th floor. We look forward to welcoming you back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
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T***o
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 week(s) ago
It was a great stay here. The hotel room was large, with a kettle and microwave. It would have been nice if drinking water could be refilled in several corners of the hallway.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guests, Grand Tropic Suites Hotel is delighted to inform you of our excellent review and rating. We are pleased to know that you enjoyed your stay with us, especially your spacious rooms and amenities. We also appreciate your suggestion regarding the placement of drinking water dispensers in the hallways. We will take this feedback into consideration to further improve our guest comfort. We look forward to welcoming you back to Grand Tropic Suites Hotel again in the future. Sincerely, Grand Tropic Suites Hotel
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T***o
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 week(s) ago
This was a great first time staying at this hotel. It has a swimming pool, a gym, and is close to a major mall. I'd definitely stay here again.
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2 people find it helpful
Accommodation's Reply
27 Sep 2026
Dear Valued Guest, Grand Tropic Suites Hotel would like to express our gratitude for your excellent review and rating. We are delighted to hear that your first experience at Grand Tropic Suites was positive, particularly regarding our facilities such as the swimming pool and fitness center, as well as our convenient location near several shopping malls. For our newly renovated rooms, we now offer Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, which boast a more modern and comfortable atmosphere. We are very pleased that you enjoyed your stay with us and look forward to welcoming you back to Grand Tropic Suites Hotel for your next stay. Sincerely, Grand Tropic Suites Hotel
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Verified Traveler
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Leisure
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8.4
/10
Reviewed 7 week(s) ago
The service was good and the location was good, but there was no variety in the breakfast; they only offered fried eggs and didn't allow you to order omelets like other hotels.
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1 people find it helpful
Accommodation's Reply
27 Sep 2026
Dear Our Valuable Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for sharing your review and feedback with us. We are pleased to know that you appreciated our service and convenient location. We truly appreciate your comments regarding the breakfast as valuable input for our ongoing evaluation and improvement. We will continue working to provide a more enjoyable dining experience for our guests. For our latest renovated rooms, we also have the Executive Floor on the 6th floor and Deluxe Floor on the 9th floor, offering a fresher and more comfortable stay. We hope to have the pleasure of welcoming you back to Grand Tropic Suites Hotel in the future. Warm Regards, Grand Tropic Suites Hotel
M***a
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Leisure
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8.5
/10
Reviewed 7 week(s) ago
Friendly, fast staff. Rooms are so-so. Pool is okay.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for your review and rating. We are delighted to hear that you appreciated the friendly service and prompt response from our team and enjoyed the pool facilities during your stay. We value your feedback as valuable feedback to further improve the comfort of our rooms. For your next stay, you might consider our newly renovated rooms on the Executive Floor (6th floor) or the Deluxe Floor (9th floor). We look forward to welcoming you back again for an even more comfortable stay. Sincerely, Grand Tropic Suites Hotel
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m nur a.
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Business
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9.7
/10
Reviewed 7 week(s) ago
Friendly staff, clean rooms, strategic location, comfortable for families because there are separate rooms.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Ms. M.N. A., Grand Tropic Suites Hotel respectfully submits your excellent review and rating. We are delighted to hear that you were satisfied with our friendly staff, the cleanliness of the rooms, and the hotel's excellent location. We are also pleased that the separate room types provided comfort for you and your family. For your next stay, you might consider our newly renovated rooms on the Executive Floor (6th floor) or the Deluxe Floor (9th floor), which offer modern amenities. We sincerely hope to welcome you and your family back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
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Niko f. m.
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Staycation
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9.1
/10
Reviewed 9 week(s) ago
Everything was good, but the food variety was less compared to other similar 4-star hotels in Jakarta.
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr. Niko, Grand Tropic Suites Hotel respectfully submits your rating of 9.1 and shares your experience with us. We are delighted to hear that your overall experience at Grand Tropic Suites Hotel was positive. We appreciate any feedback you have provided, which we will use to improve your stay in the future, especially in enhancing the options and variety of food we serve for your greater comfort. We also have a newly renovated Executive Floor on the 6th floor and a newly renovated Deluxe Floor on the 9th floor. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Grand Tropic Suites Hotel
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H***n
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Leisure
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6.5
/10
Reviewed 10 week(s) ago
The hotel's location is very strategic and easily accessible. However, some aspects of the service and facilities still need improvement, as the staff's response time was slow and not proactive. Room comfort was also less than optimal; the air conditioning wasn't cold enough, and the bathroom design felt outdated. In terms of cleanliness, the room didn't quite meet my expectations. I didn't try the food, so I can't rate it on that aspect.
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Accommodation's Reply
30 Aug 2026
Dear Ms. Himawan Kodiat, Warm greetings from Grand Tropic Suites Hotel. Thank you for your review and rating. We highly value your feedback as it is crucial for improving our services and guest comfort. We apologize for any inconvenience you experienced during your stay. If you reported any issues directly to our team during your stay, we will gladly investigate and resolve them promptly. For more information, we have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor available as options for your next stay. We look forward to welcoming you back for an even better experience. Sincerely, Grand Tropic Suites Hotel
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Ana m.
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10.0
/10
Reviewed 11 week(s) ago
The accommodation is clean and spacious, the staff are friendly.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Ms. Ana M., Sincerely, Grand Tropic Suites Hotel. Thank you so much for your excellent review and rating. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of our rooms and the friendly service you received from our team. Your satisfaction motivates us to continue providing the best service. For our newly renovated rooms, we also have Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, offering an even more modern and comfortable atmosphere. We look forward to welcoming you back to Grand Tropic Suites Hotel for an even more memorable stay. Sincerely, Grand Tropic Suites Hotel
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n***s
icon-Staycation
Staycation
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8.8
/10
Reviewed 12 week(s) ago
It's an ok hotel. Stayed in room 2023 (2 single and 1 twin). - Floor needs to be mopped. - The bed and bathroom are clean. - 2-door fridge, awesome! - Dining table for 4. - Local TV only. - Wi-Fi is perfect. - Breakfast very limited. The centerpiece is the pool, the best pool ever.
2 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Nicholas Manahim, Grand Tropic Suites Hotel respectfully submits your review and rating of 8.8. We are delighted to hear that you enjoyed the in-room amenities, Wi-Fi, and the swimming pool, which are our hotel's core facilities. We appreciate your feedback, which is helpful in our evaluation process for improving room cleanliness and breakfast variety for a more comfortable stay. For more information, we have newly renovated Executive rooms on the 6th floor and newly renovated Deluxe rooms on the 9th floor available as options for your next stay. We look forward to welcoming you back to Grand Tropic Suites Hotel again. Sincerely, Grand Tropic Suites Hotel
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Yuanita
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Staycation
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9.7
/10
Reviewed 12 week(s) ago
Nice place, kids friendly
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2 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Mr./Ms. Yuyun Y., Sincerely, Grand Tropic Suites Hotel. Thank you for your excellent review and rating. We are delighted to hear that you enjoyed our hotel's ambiance and found our facilities suitable for families and children. We also have upgraded room options available, such as our Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, which offer a more modern and comfortable atmosphere. We look forward to welcoming you and your family back to Grand Tropic Suites Hotel for an even more memorable stay. Sincerely, Grand Tropic Suites Hotel
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
It's been a wonderful day of my life, best day ever.
3 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you so much for your excellent review and rating. We are delighted to know that your stay was a wonderful and memorable experience. Your positive feedback means a great deal to us and encourages our entire team to provide the best service and create memorable experiences for your stay. For your next stay, we have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor, offering an even more modern and comfortable atmosphere. We look forward to welcoming you back to Grand Tropic Suites Hotel and creating another special experience for your next stay. Sincerely, Grand Tropic Suites Hotel
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Oktavia
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Staycation
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5.4
/10
Reviewed 14 week(s) ago
A big no, the room was dirty. And I stayed in a 4-bedroom suite! The AC wasn't cooling. The floor was cracked. I opened the curtains, and the balcony was super dirty. I asked for a mop, but housekeeping came and mopped with dirty water. The bathroom also smelled, and the bathtub was dirty. Oh dear. This is the kind of service a Grand Tropic has. I've complained numerous times, but it's just "yeah, yeah." No apologies, no complimentary service, or anything. A big no for a hotel like this. A room worth Rp1 million isn't worth it, but you get this.
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1 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Ms. Octavia S., Grand Tropic Suites Hotel respectfully requests your time to provide a review and feedback. We value all feedback as a tool for continuously improving the quality of our service and guest comfort. We sincerely apologize that your stay did not meet your expectations. If you experienced any problems during your stay, please inform us directly so that we can investigate, confirm, and resolve the issue promptly. For more information, we have newly renovated rooms available, including the Executive Rooms on the 6th floor and Deluxe Rooms on the 9th floor, as options for your next stay. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Sincerely, Grand Tropic Suites Hotel
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Awesome, cool, celebrate your anniversary, decorate your room
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Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you so much for your 10-star rating and wonderful review. We are delighted that your anniversary celebration went so smoothly and that the room decorations made that special moment even more meaningful. We are pleased to have been a part of your special celebration. If you visit us again, we still have newly renovated Executive Rooms on the 6th floor and newly renovated Deluxe Rooms on the 9th floor available for those who desire a fresher and more modern room experience. We look forward to welcoming you back for another special occasion. See you again at Grand Tropic Suites Hotel! Sincerely, Grand Tropic Suites Hotel
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s***n
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 14 week(s) ago
To take a bath, you need to stand in the bathtub; there is no separate shower. This is inconvenient as not everyone wants to relax in a bathtub every day. The toilet is too far to the right, and the bidet is to the left, which is uncomfortable for a right-handed person. The bed is advertised as a king-size bed, but it's actually two single beds combined into one, so if you sleep in the center like me, there will be a gap that keeps widening during sleep. The staff are friendly, but the facilities are not good enough for a 4-star hotel.
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Accommodation's Reply
30 Aug 2026
Dear Mr. s***n, Warm greetings from Grand Tropic Suites Hotel. Thank you for taking the time to share your review and rating with us. We truly appreciate your feedback regarding the room comfort and facilities, which will be taken into consideration as part of our continuous improvement. We are pleased to know that our friendly staff made a positive impression during your stay. Your comments regarding the room facilities will be shared with our team for further evaluation. For your future stay, we would also like to inform you that our Executive Floor on the 6th floor has been newly renovated, while our Deluxe Floor on the 9th floor has also been renovated. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm Regards, Grand Tropic Suites Hotel
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The rooms are comfortable. The garden and pool are great for hanging out. Be prepared to pay a bit more, as the deposit is quite hefty at 500,000.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Warm greetings from Grand Tropic Suites Hotel. Thank you for taking the time to write a review and rate your stay positively. We are delighted that you felt comfortable during your stay and enjoyed our gardens and swimming pool, which are such pleasant places to relax. Such positive reviews encourage us to continue developing our services to the best of our ability. For further information, a security deposit is a hotel policy and will be fully refundable upon check-out. On your next stay, we invite you to try a stay in an Executive Room on the 6th floor or a Premier Room on the 9th floor. Both floors offer a more modern and comfortable atmosphere to enhance your stay. We look forward to welcoming you back to Grand Tropic Suites Hotel in the near future. Sincerely, Grand Tropic Suites Hotel
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i***e
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 15 week(s) ago
It's an old hotel/apt/building, so be prepared with old furniture (wardrobe, kitchen, etc.). Don't expect too much for the room's look. Budget-wise is very good.
1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Our Valued Guest, Salam hangat dari Grand Tropic Suites Hotel. Thank you for taking the time to share your experience and for your rating. We appreciate your honest feedback and are glad to know that you found our hotel a good value for your business trip. We understand that every guest has different expectations, and we truly appreciate your comments as part of our ongoing evaluation to provide a better stay in the future. For guests who prefer a more updated room experience, we also have our Executive Floor on the 6th floor, which has been newly renovated, and our Deluxe Floor on the 9th floor, which has also been renovated and refreshed. We hope to have the opportunity to welcome you back and provide an even more comfortable stay on your next visit to Jakarta. Warm regards, Grand Tropic Suites Hotel
H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The rooms are spacious, even though the building is quite old. The service in the lobby is good. The swimming pool is spacious. It's enough.
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1 people find it helpful
Accommodation's Reply
15 Sep 2026
Dear Valued Guest, Welcome to Grand Tropical Suites Jakarta. Thank you so much for your valuable feedback and high rating of 8.5. We are delighted to hear that you enjoyed our spacious rooms, lobby services, and outdoor pool. We hope our facilities and spaces made your stay in Jakarta even more comfortable. Your valuable feedback is important for improving our services. Please feel free to contact us anytime if you have any questions or requests. If you would like a more modern room, we have newly renovated Executive Suites on the 6th floor and newly renovated Deluxe Suites on the 9th floor. We look forward to welcoming you back to Grand Tropical Suites Jakarta again. Thank you, Grand Tropical Suites Jakarta.
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