Dear Fikran, Thank you for sharing your kind feedback following your recent stay at Hotel Maya Kuala Lumpur. We’re happy that our great central location enhanced your overall experience. Being in the heart of Kuala Lumpur allows our guests to enjoy convenient access to the city’s attractions, and it's wonderful to know that this added to the enjoyment of your visit. We sincerely appreciate your positive comments and hope to welcome you back to Hotel Maya in the near future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Azhanizam, Thank you for your kind feedback. We’re delighted to know that you had an enjoyable stay and that you found our location is strategic. Your support truly means a lot to us, and we look forward to welcoming you back again in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to know that you had an enjoyable stay and that you find our room spacious to your liking. Your support truly means a lot to us, and we look forward to welcoming you back again in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to know that you had an enjoyable and comfortable stay with us. Your kind comments and recommendation are truly appreciated, and it means a great deal to our team. We look forward to welcoming you back again in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know that you appreciated our convenient location and the spaciousness of the room. We sincerely regret the concerns you encountered regarding the odour, bedding condition, and the shower drainage. These are not reflective of our standards, and your comments have been shared with the relevant teams for immediate review and corrective action. We also take note of your observation regarding the surrounding environment. The adjacent cemetery has been part of the area for many years prior to the hotel’s development, and as a city-centre property, the surrounding outlook may vary depending on room location. We appreciate your understanding on this matter. Thank you for bringing these matters to our attention. Your feedback is valuable as we continue to improve the overall guest experience. Warm regards Belle Stephen Marketing Communications Executive

Dear Valued Guest, Thank you for sharing your feedback with us. We understand your concern regarding the lift availability and appreciate you bringing this to our attention. The hotel has a total of four guest lifts; however, only two are currently in operation as the remaining lifts are undergoing upgrading works, scheduled to be completed by August 2026. This enhancement is part of our long-term plan to improve guest comfort and convenience, and we sincerely appreciate your patience and understanding during this period. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards Belle Stephen Marketing Communications Executive

Dear Valued Guest, Thank you for sharing your feedback with us. We acknowledge your comments regarding the lift situation and the cleanliness concern on the 22nd floor, and we appreciate you bringing these matters to our attention. With regard to the lifts, the hotel has a total of four guest lifts; however, only two are currently in operation as the remaining lifts are undergoing upgrading works, scheduled to be completed by August 2026. This enhancement is part of our long-term plan to improve guest comfort and convenience. We also regret the oversight regarding the bird nest on the 22nd floor. This matter has been highlighted to the relevant team for prompt attention to ensure cleanliness and safety standards are maintained. Thank you once again for your feedback. We value your input and hope to have the opportunity to welcome you back again. Warm regards Belle Stephen Marketing Communications Executive

Dear Muhammad, Thank you for your interest. We’re delighted to share that Hotel Maya is home to Le Qielli Cigar Lounge, our sky lounge offering a stylish setting with city skyline views and the flexibility to host private events. For more details or personalised assistance, you may contact the Le Qielli team directly via their official Instagram page. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for staying with us at Hotel Maya Kuala Lumpur and for taking the time to share your thoughts. We’re so pleased to hear you had an enjoyable experience. It means a lot to us when our guests appreciate the comfort, hospitality, and thoughtful details we strive to provide throughout their stay. Your feedback is truly valued and motivates us to keep delivering memorable stays. We hope to have the pleasure of welcoming you back again on your next visit to Kuala Lumpur. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know that your overall stay was good. However, we sincerely regret the oversight during your second-day room servicing, particularly regarding the replacement of cutlery, mugs, and complimentary amenities such as tea and sugar. This is certainly not reflective of our usual housekeeping standards, and your comments have been shared with the relevant team to ensure closer attention to detail and consistency moving forward. Your feedback is invaluable in helping us reinforce service excellence across all touchpoints. Thank you once again for bringing this to our attention. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards Belle Stephen Marketing Communciations Executive

Dear Valued Guest, Thank you for sharing your kind feedback following your recent stay at Hotel Maya Kuala Lumpur. We’re happy that our great central location enhanced your overall experience. Being in the heart of Kuala Lumpur allows our guests to enjoy convenient access to the city’s attractions, and it's wonderful to know that this added to the enjoyment of your visit. We sincerely appreciate your positive comments and hope to welcome you back to Hotel Maya in the near future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Delima, Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience. We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one. We look forward to welcoming you back whenever your travels bring you our way again. Warmest regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comments and understand your observations regarding the building and surrounding views. Our hotel is located in a long-established area of the city, which reflects both Kuala Lumpur’s heritage and its evolving urban landscape. We remain committed to maintaining our property while offering guests a convenient stay near KLCC, and we hope to welcome you again in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re pleased to know you found your stay very interesting and worthwhile. Your support truly means a lot to us, and we hope to have the pleasure of welcoming you back again in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to know you found your stay interesting and worthwhile, and that our hotel suited your short vacation perfectly. It’s also wonderful to hear you enjoyed the breakfast. We truly appreciate your support and hope to welcome you back again soon. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for taking the time to share your experience. We’re delighted to know that you found our staff friendly and helpful, and that your room was comfortable for your stay. It’s also wonderful to hear that you enjoyed our breakfast offerings and the variety available. We’re glad our convenient location near KLCC made exploring the city easy for you. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Albert, Thank you for the wonderful review. We’re delighted to hear that our service, cleanliness, facilities, and location made your stay a great one. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing this with us. We truly understand how stressful it is to misplace something as important as a passport, and we’re very sorry for the worry this situation has caused you. Please be assured that our team follows strict lost-and-found procedures. All rooms are thoroughly checked after each check-out, and any item found—especially critical documents like passports—is immediately logged and secured at our reception. After reviewing the records and reconfirming with our housekeeping team, we regret to inform that no passport was found in the room you stayed in. Thank you once again for bringing this to our attention, and we truly hope your situation is resolved smoothly. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience. We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one. We look forward to welcoming you back whenever your travels bring you our way again. Warmest regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur