It is disappointing to know that a hotel with such a beautiful property, isn't support by the capable staff. We arrived at the hotel around 23:30 and they keep us waiting until 01:15 to be able to get into our room. While waiting I asked them if they couldn't accept us as guest, please confirm to the app for cancellation, but they didn't. Bottom line, they neither cancel our booking nor accept us. We couldn't leave because we have already paid, unless they cancel, we wouldn't be able to get a refund. The next morning, the manager met with us, and instead of offering an apology, he argued that he suspected us to scam them for free stay. It is very unbelievable. I believe there are so many hotels around the area worth staying rather than this one.