Okay, comfortable, friendly staff, complete facilities 👍🏻

Please keep the mattress clean, as the sheets are itchy. Also, the carpet on the floor smells musty. But everything else is fine, from the friendly staff, to the hotel's pleasant atmosphere for relaxing. The breakfast is top-notch.

I'll come back next time. Okay, the hotel's friendliness, cleanliness, peace, and comfort are top notch.

The room rates are relatively cheap, but the facilities are poorly maintained. Despite maintenance, the bathroom faucet continues to drip. Overall, the service is quite good.

Very satisfying, clean rooms, friendly staff 👍

Check-in time was pushed back an hour from 3:00 PM to 4:00 PM, the room smelled musty, the bathroom was dirty, the faucet was broken, the bath towels looked like dirty napkins, and the atmosphere was haunted. My family and I were very disappointed with our stay at the Grand Serela on Jalan Setiabudi, Bandung.

It's not bad, but the room key often malfunctions and you can't get in. The bathroom key keeps malfunctioning. The room is okay.

According to the price and overall okay, I booked 2 rooms, comfortable enough for a 1 night rest after a busy tour in Bandung.

Quite comfortable in the middle of the city, cleanliness is okay, child-friendly.

I really enjoyed checking in at Grand Serela Setiabudhi. It's strategically located, the rooms are clean, and the service is good. The downside is that the breakfast menu is very limited in variety, and I don't think the additional Rp100,000 per person is worth it. Furthermore, many trays are already empty before 10 am. 😭

I booked the wrong hotel in a different location. I'm in Jakarta, but the hotel is in Bandung. Did the hotel not provide any explanation?

When we arrived, the carpet was damp, the sheets had lots of yellow stains.

1. I chose a room with a bathtub, but after check-in, the room was suddenly changed from a large one to a small one, claiming the booking in the app had changed, even though the email clearly stated the room I had booked. After confirming with the app, the room was still available in the original booking. 2. The room key was very difficult to open. I tried changing it several times at reception, but it still wouldn't work. 3. My complaint was repeatedly passed on to other staff. 4. Breakfast required a waiting list, and the menu was very limited, and some of the food was already sold out. 5. It was awful; there were no positives. I'm commenting like this because of a bad experience staying at a hotel like this. Many budget hotels offer excellent service.

Nice place, easy access. Good service. Recommended. Friendly staff.

Okay for a staycation, it's quite good with an affordable price.

Clean room, clean bathroom, strategic location, only the pool water smells of chlorine, the toilet drain is a bit clogged.

The atmosphere is comfortable, the hotel staff service is quite friendly.

If you go to Bandung, I recommend staying here ☺

I think seeing the cheap price in the app does not reduce the quality, but sorry I have to convey this for the sake of hotel improvement in the future, sorry I said this hotel is really not ready to operate again, first experience, enter the basement, then check in, then go to the room, because the room was so uncomfortable I left it empty (no show), I even went back to book another hotel, because in my opinion this is bad, the property is very poorly maintained, plus when checking in at 14:10 I was told the check in time there was 15:00, sorry I said as far as I know all hotels check in time is 14:00 and check out time is 12:00 at the latest, and breakfast is also send to the room. Hopefully this comment can be an improvement

Okay, just the elevator is full when it's busy.