Overall Ratings & Reviews Novotel Lampung

Traveloka (2,702)
Other sources (55)
8.5
Very Good
From 2,702 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Novotel Lampung
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Staff Friendliness (100)
Ambiance (92)
Bedroom (86)
Room Space (85)
Hotel Area (84)
Family Friendly (82)
Taste (82)
Variety (76)
Surroundings (72)
Distance to City Center (71)
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Traveller Reviews Novotel Lampung

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40
Customer reviews
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Staying in a connecting room at Novotel Lampung provides a truly comfortable and premium experience, especially for families or guests who come with friends, because the concept of two rooms connected by an internal door makes mobility very practical without eliminating each person's privacy; when you first enter, the room immediately gives a spacious impression with a modern minimalist design typical of Novotel, dominated by warm tones that create a cozy atmosphere, plus large windows that present a very calming view of the sea or city, especially in the morning and sunset; in terms of comfort, the bed feels soft with clean and fragrant linen, the room layout is also very functional with a working desk, a small sofa, and sufficient storage area, while the bathroom looks clean and spacious with a comfortable shower and complete amenities; for the cleanliness aspect, the entire room area looks very well maintained from the floor, table, to the bathroom without stains, showing detailed housekeeping and consistent in maintaining cleanliness standards; in terms of service, the experience felt is also very positive because the hotel staff looks friendly, alert, and professional, both during the fast check-in process, assistance during the stay, to a smooth check-out, so that guests feel truly cared for; The breakfast experience is also one of the highlights because of the fairly diverse menu choices ranging from local dishes such as fried rice, various side dishes, to western choices such as bread, pastries, and egg stations, with delicious and consistent flavors, plus a comfortable restaurant area with a relaxed ambiance that makes the breakfast moment feel more enjoyable; overall, the combination of spacious and comfortable connecting rooms, very well maintained cleanliness, friendly and professional service and a satisfying breakfast experience makes staying here feel complete and highly recommended in Lampung.
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Devi T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's always a favorite place when I go to Lampung, besides getting a beautiful view every time I wake up, the facilities are also really good, especially the friendly staff.
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Accommodation's Reply
27 Apr 2026
Dear Mr. Davy T., Thank you for your wonderful review and for choosing us as your preferred accommodation during your visit to Lampang. We are delighted to hear that you enjoyed the beautiful views every morning, the amenities we provided, and the friendliness of our team. Your review encourages us to continue developing and improving the quality of our services. We hope to welcome you back again on your next visit. Sincerely, Alian Syahri, General Manager
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Staying at the Novotel Lampung was truly a memorable experience, especially when I stayed in room 8009 with a direct ocean view. Upon entering, the first impression was of utmost cleanliness and tidiness. The room's layout felt spacious and modern, with a blend of elegant design yet comfortable for relaxing. The large windows overlooking the ocean were a major highlight—the expansive ocean vistas, combined with the gradations of sky colors from morning to dusk, were truly calming and imbued with a sense of maximum relaxation. In terms of room amenities, everything felt complete and high-quality. The bed was very comfortable with clean, fragrant linens, ensuring excellent sleep quality. The lighting was also well-controlled, not too bright but just enough to create a warm atmosphere. The bathroom was equally impressive—clean, modern, with stable water pressure and complete and neatly arranged amenities. The most outstanding aspect of this stay was the service from the hotel team. From check-in, the front office staff greeted us with a friendly, prompt, and professional welcome. The entire process went smoothly and without a hitch, and the staff were quick to provide detailed information about the hotel's facilities. Throughout my stay, every interaction with the staff—both housekeeping and other team members—was always warm and helpful. Housekeeping kept the rooms clean and tidy with attention to detail, demonstrating high service standards. Furthermore, the overall atmosphere of the hotel is very conducive to both staycations and business trips. The public areas are well-maintained, and the hotel's ambiance exudes a sense of serenity and exclusivity. Furthermore, the hotel's strategic location makes access to various destinations in Bandar Lampung easy. Overall, my stay in room 8009 with an ocean view at Novotel Lampung was a very satisfying experience.
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Accommodation's Reply
27 Apr 2026
Dear Mr./Ms. N*r, Thank you for taking the time to write such a detailed and wonderful review of your stay. We are delighted to hear that you enjoyed the comfort of your room, especially room 8009 with its stunning ocean view. Your satisfaction with the cleanliness, room design, bed quality, and amenities is a source of pride for us. We especially appreciate your compliments on our team's service, from the quick and friendly check-in process to the attentive service of our housekeeping team who maintain a high standard of cleanliness. Your review is a great inspiration for our entire team to consistently provide the best possible service. We are very pleased to know that the atmosphere, facilities, and location of our hotel contributed to your comfort, whether for a short break or business trip. We hope to welcome you back on your next stay and are sure to provide you with another memorable experience. Sincerely, Alian Syahri, General Manager
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S***I
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice place to rest and enjoy the sea view
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Accommodation's Reply
20 Apr 2026
Dear Ms./Mrs. S*I, Thank you for your review. We are delighted to hear that you enjoyed the comfort of our accommodations as a relaxing retreat and the views you appreciated during your stay. We hope this experience was pleasant during your business trips. We look forward to welcoming you back on your next visit. Sincerely, Alain Syahri, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great. Next time I go to Lampung, this could be one of my favorite hotels to stay at.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for your perfect rating. We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback encourages us to continue striving for the best service. We would be very pleased if our hotel is one of your choices when you return to Lampang again. We hope to welcome you back soon. Sincerely, Alain Syahri, General Manager
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is very clean and comfortable, it was a pleasure to stay here.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for your perfect rating. We are delighted to know that you felt comfortable during your stay and appreciated the cleanliness of our rooms. Your positive review encourages us to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back for your next stay. Sincerely, Alean Syahri, General Manager
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T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room is spacious and clean, but the fridge isn't cold, hehe. The staff is friendly. The breakfast is varied and delicious, as per 4-star hotel standards. My favorite is the large swimming pool, with clean water. It's simply the best. This hotel is crazy.
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Accommodation's Reply
08 Apr 2026
Dear Ms./Mrs. T*o, Thank you for your positive review and high rating. We are delighted to hear that you enjoyed your spacious and clean rooms, friendly staff, varied breakfast, and our swimming pool. We also appreciate your feedback regarding the condition of the refrigerator in the room. We will follow up on this immediately to ensure our guests have a comfortable stay. Your review encourages us to continue improving the quality of our service. We look forward to welcoming you back in the future. Sincerely, Alian Syahri, General Manager
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Sonny M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Makes you want to stay longer with your beloved family. Thank you.
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Accommodation's Reply
30 Mar 2026
Dear Mr. Sonny M., Thank you very much for your positive review. We are delighted to hear that you and your beloved family enjoyed your stay at our hotel. Your positive feedback is our pride. We hope to welcome you and your family back again on your next stay. Thank you for choosing us for your vacation! Sincerely, Alian Syahri, General Manager
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M
icon-origin-TRAVELOKA
8.0
/10
Reviewed 6 week(s) ago
The next door room was so annoying, speaking louder and very noisy until midnight without any hesitation and no attention from hotel management. We have to call 3 times to the operator then only taking action by calling to their room. We can't take a bed during sleeping time, so disappointed.
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Accommodation's Reply
01 Apr 2026
Dear Mr. M Arif S., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise from the neighboring room. We understand how important a comfortable and restful stay is, and we regret that this situation disrupted your sleep. We also apologize for the delay in our response and the need for you to contact our operator multiple times before action was taken. Please be assured that your feedback has been noted and will be shared with our team to improve our responsiveness and ensure better monitoring of guest comfort moving forward. We truly hope to have the opportunity to welcome you back and provide you with a much more pleasant and restful stay. Warm regards, Alian Syahri General Manager
Shella A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We had a very memorable stay at the Novotel. The rooms were very comfortable with a complete gym. The pool area was very comfortable and Instagrammable. And first of all, the view from the room overlooking the ocean made for a very pleasant stay! We will definitely be back soon! Thank you to all the staff who were so helpful and kind to us.
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Accommodation's Reply
30 Mar 2026
Dear Chella A., Thank you so much for your wonderful review! We are delighted that you had a wonderful stay at Novotel. We are glad you enjoyed the comfort of your room, the fitness facilities, and the beautiful, photogenic pool area. The ocean view from your room also enhanced your experience. Your comments about the friendliness of our staff are also very meaningful. We strive to always provide the best service to all our guests. We hope to welcome you back again soon. Thank you for choosing Novotel as your accommodation! Sincerely, Alian Syahri, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good and polite service, clean, comfortable for sleeping
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you for sharing your experience staying at Novotel Lampung on March 4-5, 2026. We are delighted that you were comfortable throughout your stay and satisfied with the attentive and courteous service from our staff. Cleanliness and comfort of the rooms are our top priorities to ensure all guests have a relaxing stay. Your compliments inspire our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back on your next stay. Sincerely, Alain Syahri, General Manager
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Budi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 11 week(s) ago
One of the best hotels in Lampung and a regular when I go back to Lampung.. The location is ok, the view is great.. Cleanliness is ok, the staff is friendly like BCA, keep it up 👍🏻. I just feel like the food variety has decreased a bit. The first room I got had a leak in the bathroom, but the staff immediately moved me to a new room even though it was a little smaller and had a different view. Overall it was ok and comfortable. The price should be adjusted to compete with the increasing number of other hotels in Lampung.
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Accommodation's Reply
24 Feb 2026
Dear Mr. Budi S., Thank you very much for your wonderful review and for choosing Novotel Lampung as your accommodation. We are delighted to hear that you enjoyed the location, the beautiful views, the cleanliness, and the friendliness of our staff, which are always our top priorities. We especially appreciate your feedback regarding the variety of food, and we will continuously strive to improve to meet all our guests' expectations. Regarding the leak in the bathroom, we apologize for the inconvenience, but we are pleased that our team was able to quickly assist you in moving to a more comfortable room. We look forward to welcoming you back on your next visit and providing you with an even better experience. We will consider offering more competitive rates in the future to better compete with other hotels in Lampung. Sincerely, Alain Syahri, General Manager
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Amelia a. C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
bagus enak kolam renang nya jg bagus
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Accommodation's Reply
13 Feb 2026
Dear Ms. Amelia A.C., Thank you for your excellent rating and for choosing Novotel Lampang as your accommodation. We are delighted to hear that you felt comfortable during your stay and enjoyed our pool facilities. Your positive review is an encouragement to our entire team to provide the best service and experience to all our guests. We hope to welcome you back again in the future. Sincerely, Alian Syahri, General Manager, Novotel Lampang
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Dimas P. S. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Great, not disappointed, will come back again
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Accommodation's Reply
06 Feb 2026
Dear Mr. Dimas P.S.K., Thank you for your positive rating and review. We are delighted to hear that your stay was memorable and met your expectations. Your comment of "Excellent, not disappointing" is an encouragement to our entire team to continue providing the best service. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Happy to be able to staycation here, the food is delicious, the view is really good with competitive prices
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Accommodation's Reply
04 Feb 2026
Dear Ms./Mrs. A*a, Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed your stay at Novotel Lampung, both the quality of the food, the beautiful views, and the value for money. Your compliments encourage our entire team to continue striving to provide the best service and experience. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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Anggi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The rooms were very clean and the food was delicious. Breakfast had a wide variety. The staff was also very friendly and helpful.
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Accommodation's Reply
04 Feb 2026
Dear Ms. Angki S., Thank you for your excellent rating and positive review. We are delighted to hear that you were satisfied with the cleanliness of your room, enjoyed our meal, and were pleased with the wide variety of breakfast options. We also appreciate your appreciation for the friendliness and service of our staff. This review is an encouragement to our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back again on your next stay. Sincerely, Alian Syahri, General Manager, Novotel Lampang.
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S***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
This time I stayed at Novotel Lampung,.. disappointing, of all the food that tasted good, only the meatballs, traditional cakes made from rice tasted rancid when I ate them, as did the croissants, I was disappointed because a hotel like Novotel doesn't maintain the quality of the food with the high price charged for breakfast, it's really not worth it, the room doesn't seem to be ready to use either... there's no iron in the room, no pencils, note paper, and the TV hasn't been upgraded to a smart TV. This is Novotel, other hotels that are still 3 stars have upgraded... smart TVs are only available in suites and above, trust me... if there is no improvement in service, then look at Novotel, it will lose out to other hotels that are lower in price but prioritize service, facilities and comfort.
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Accommodation's Reply
30 Jan 2026
Dear Ms./Mrs. S*i, Thank you for taking the time to share your experience staying at Novotel Lampung on January 26-27, 2026. We sincerely apologize that your stay did not meet your expectations. We regret the quality of the breakfast, particularly the taste of the cakes and croissants, which did not meet your expectations. We have forwarded this feedback to our kitchen team for immediate evaluation and improvement, as the quality and freshness of our food are our top priority. Regarding the in-room amenities, we apologize for the inconvenience you experienced. Information about amenities such as irons and writing instruments has been recorded for follow-up. As for the television, please be informed that Novotel Lampung is gradually replacing its televisions with smart TVs, which will be available in all room types in the future. We greatly appreciate your feedback and suggestions. This is crucial information for us to continuously improve the quality of our service, amenities, and guest comfort to meet Novotel's standards. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Sincerely, Alian Syahri, General Manager, Novotel Lampung
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Tia O. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very enjoyable and very happy staying here
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Accommodation's Reply
31 Jan 2026
Dear Ms. Tia O.A., Thank you for your positive rating and review. We are delighted to know that you enjoyed your stay at Novotel Lampung. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Novotel Lampung on your next visit. Sincerely, Alain Syahri, General Manager, Novotel Lampung
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Tia O. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The rooms are very clean and comfortable. The pool is spacious and the spa is very homey.
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Accommodation's Reply
30 Jan 2026
Dear Ms. Tia, Thank you for your positive rating and review. We are delighted to hear that you were satisfied with the cleanliness of your room and enjoyed our swimming pool and spa facilities. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Novotel Lampung next time. Sincerely, Alian Syahri, General Manager, Novotel Lampung
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
..........,.........................
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for your excellent rating and for choosing Novotel Lampung as your accommodation during your business trip. We greatly appreciate your trust. We hope you had a comfortable and successful stay. We look forward to welcoming you back to Novotel Lampung in the future. Sincerely, Alian Syahri, General Manager, Novotel Lampung
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