Fun holiday with family staying here

Old hotel, AC was not working properly, room was dusty and sheets were not fresh. Management needs to really pay attention or get some kind of investment & partnership or scale down.

I didn't check the reviews before booking, and I regret paying for a 4-star hotel. The service, facilities, and furnishings are not even comparable to the 2-star hotels I've visited. It's terrible. 😪

Damp smell and many things are not working

The facilities were lacking (leaking ceiling, noisy ventilation, weak AC), but the service was excellent, and we were replaced with a better room. The breakfast was also good.

Many of the room amenities were broken, including leaking roof tiles, noisy ventilation, weak air conditioning, and limited hot water. However, the service was excellent, and the breakfast was also good.

It seems that the management no longer has funds to maintain the hotel.

The hotel staff were very friendly and helpful at check-in.

✅ The rooms are very spacious, with a 2-bedroom suite available, perfect for large families. ✅ The views of the Dago Pakar hills and Bandung are a major selling point. ✅ The area is quite quiet, away from the hustle and bustle of the city. ✅ Quite comprehensive family facilities, including a swimming pool, children's play area, and garden. Cons ❌ The building and interior are quite old. Many guests have complained about the deteriorating condition of the furniture, towels, elevator, and several other amenities. ❌ The cleanliness of the rooms and public areas is a frequent complaint in recent reviews. ❌ The location is quite far from the city center, so a private vehicle or ride-hailing service is required. ❌ The breakfast variety and quality are considered inconsistent.

The room smells. The mattress is dirty and smelly.

Already represented by previous reviews

The location is very strategic and easy to reach, if you want to have coffee, just cross the street, the view is nice, the staff are friendly & helpful, for an old hotel it is quite clean, only please help the AC in the room keeps dripping where the position is exactly above your head 😭, I stayed for 2 days but the breakfast menu was exactly the same and less varied, but overall I am very satisfied with the service here.

It's too expensive for the price per night and, in my opinion, the facilities are poor. The AC isn't cold, the noise is loud, the bathroom is dirty, and the sheets are full of yellow stains. All the amenities probably need to be updated.

Comfortable room, cheap price, very worth it in my opinion.

The price is too expensive for an old building hotel, and they don't provide a hairdryer and iron. Quite a lot of stains as well on the bed sheet. Also, the Wi-Fi is so laggy, and the lobby is a bit too far from the lift.

The hotel condition is not similar to 10 years ago when I visited it for the first time and all the facilities were still at their best. Now all the facilities need much maintenance and improvements.

I've been here several times and never get bored. My family and I are happy staying at the Marbella Hotel.

Poorly maintained hotel, not worth the price

I’m sorry to say that the hotel is in need of renovation

The air conditioning in the children's room in room 915 is broken. No solution or compliment. Annoying.