8.9
Very Good
From 1,069 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.7

Location

9.0

Service and Facilites

9.1

People often mention about AYANA Midplaza Jakarta
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Bedroom (15)
Bathroom (15)
Taste (15)
Staff Friendliness (14)
Ambiance (14)
Room Space (14)
Hotel Area (13)
Variety (13)
Accessibility (12)
Family Friendly (12)
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Traveller Reviews AYANA Midplaza Jakarta

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40
Customer reviews
r***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was my first time staying at AYANA Midplaza Jakarta, and to be honest, I didn’t have high expectations at first—the building looked a bit dated from the outside. But wow, was I in for a surprise! The room turned out to be incredibly cozy, with just the right lighting to make it feel warm and relaxing. The breakfast spread was absolutely superb—my kids couldn’t get enough of it! What truly stood out, though, was the hospitality. Every staff member we encountered was genuinely welcoming and attentive. For an uptown, 5-star hotel in Jakarta, this level of personalized service is a rare gem. I’m definitely coming back!
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, Thank you so much for taking the time to share your experience with us at AYANA Midplaza Jakarta. We are truly delighted to hear that your stay exceeded expectations, especially after your initial impression. It’s heartening to know that you found the room cozy and relaxing, and that your family enjoyed the breakfast selection—we’re thrilled to hear your kids loved it too! Most of all, your kind words about our team’s hospitality mean the world to us. We take great pride in delivering warm, personalized service, and it’s incredibly rewarding to know that it made a difference in your stay. We look forward to welcoming you and your family back soon for another memorable visit! Warm regards Dery Sukma Hotel Manager
Nanik S. H. G.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Great stay, great location, great breakfast
1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Ms. Nanik, Thank you so much for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay, our location, and the breakfast — it truly means a lot to us. We always strive to provide a great experience for our guests, and your kind words are a wonderful reminder that we're on the right track. We hope to welcome you back again soon! Warm regards, Dery Sukma Hotel Manager
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 8 week(s) ago
A great hotel in the past. Sadly, its glory is well in the past now. Reception staff were great, but sadly other staff aren't up to a 5-stars standard. Hotel condition looks old and weary. It is due for an overhaul.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for sharing your thoughts with us. We’re glad to hear you had a good experience with our reception team. At the same time, we’re sorry that other parts of your stay didn’t meet your expectations. Your feedback about the hotel’s condition and service has been noted, and we’ll use it to help improve. We appreciate your honesty and hope to have the chance to welcome you back again in the future. Best regards, Dery Sukma Hotel Manager
S***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
It's been the umpteenth time I've stayed here and always satisfied with the condition of the hotel & swimming pool. The vibes are very modern hotel in Japan. Xixixixixixi... Then there is also Citiwalk Sudirman next to the mall for shopping..
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you so much for staying with us again and sharing such a wonderful review! We are so happy to know that you are always satisfied with the condition of our hotel and swimming pool. It is so nice to hear that the vibe of our hotel reminds you of modern Japan — comments like that really make us smile. 😊. Our location next to Citiwalk Sudirman is indeed a plus, and we are glad you enjoyed it too. See you on your next visit, we look forward to welcoming you back! Best regards, Dery Sukma. Hotel Manager
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A***M
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Hotel with good service. I left my stuff behind but it was still found and helped to return it properly. Thank you.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our service, and we were happy to assist you in locating and returning your lost items. Providing excellent service and ensuring your guests' comfort is our priority. We hope to welcome you back again for another enjoyable stay. Warmest Regards, Dery Sukma, Hotel Manager
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I***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Staff name Rizal very helpful and nice. What a tremendous experience there.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you had such a tremendous stay, and especially grateful for your kind words about Rizal. He is truly an asset to our team, and your recognition will certainly make his day. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another great experience.
E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A pleasant stay. We will be back again.
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your kind words. We’re delighted to hear that you had a pleasant stay and that you plan to return. It truly means a lot to us to know that we met your expectations. We look forward to welcoming you back again soon for another enjoyable visit. Warm regards, Dery Sukma Hotel Manager
B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Very family friendly. The kids were happy because last holiday they made a playground in the ballroom. And the access is easy because it is very close to the MRT. So you can go to the malls in Jakarta just by MRT.
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C***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Place to stay near MRT station.
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1 people find it helpful
g***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
great experience, service excellence, professional staff, unfortunately came during Ramadan, so the sahur menu was less varied, maybe breakfast would be much more varied
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1 people find it helpful
T***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Great locations. Great service. Great food
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Laurensia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Location was perfect, very comfortable room, welcoming and helpful staff, and great breakfast.
2 people find it helpful
Accommodation's Reply
25 Feb 2025
Dear Ms. Laurensia, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an enjoyable stay at AYANA MidPlaza Jakarta! It’s wonderful to know that you found our location perfect, your room comfortable, and our staff welcoming and helpful. We are also delighted that you loved our breakfast offerings! Your kind words are greatly appreciated and motivate our team to continue delivering excellent service. We hope to welcome you back soon for another memorable stay. Warm regards, Dery Sukma Hotel Manager
C***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Hotel in central Jakarta, The service from the staff was excellent. The room was very well maintained—clean and comfortable. But there’s wasn’t comb and shaver for toilet amenities its simple but important
3 people find it helpful
C***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Hotel in central Jakarta, convenient, clean and quite.. it’s close to mall restaurant and MRT station. Easy to go to working place.
1 people find it helpful
B***B
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
lovely place, great breakfast, nice staff ❤️
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 29 week(s) ago
the breakfast menu is abundant and all delicious. from Indonesian food, Chinese, Japanese, Korean, traditional snacks, to healthy juice. in the basement there is a family mart if you want to shop for snacks. next to the hotel is citywalk
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1 people find it helpful
Andarias M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Very Good and Wonderful experince . Thanks
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Eli L.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The room is good and good maintenance.
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The best place to stay in Jakarta with the best spots too.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
We're so in love with Ayana. Especially, the staffs, cleanliness, and breakfast. Nothing compare.
1 people find it helpful
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