Hotel Santika Pandegiling Surabaya

Explore Hotel Santika Pandegiling Surabaya
8.7
Very Good
From 5,520 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.8

People often mention about Hotel Santika Pandegiling Surabaya
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Distance to City Center (121)
Staff Friendliness (115)
Bedroom (114)
Variety (111)
Taste (109)
Room Space (99)
Bathroom (98)
Ambiance (96)
Accessibility (88)
Hotel Area (87)
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Traveller Reviews Hotel Santika Pandegiling Surabaya

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20
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Customer reviews
sayoko p.
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
Love it and will be back again, keep up the good work and improve.
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Accommodation's Reply
13 Aug 2026
Dear Ms. Sayoko P., From Santika Pandegiling Surabaya Hotel, Thank you for choosing Santika Pandegiling Surabaya Hotel as your accommodation and for taking the time to leave us an excellent review and rating. We are delighted to hear that you were satisfied with our services and facilities. We will share this positive review with our entire team as a token of our gratitude and to inspire us to continue striving to provide the best service to all our guests. Thank you again for your trust in Santika Pandegiling Surabaya Hotel. We hope to welcome you back for your next stay and provide you with another memorable experience, or perhaps even better! Sincerely, Bambang Dariyono, General Manager, Santika Pandegiling Surabaya Hotel
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yuspik y.
icon-Leisure
Leisure
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9.1
/10
Reviewed 3 week(s) ago
The rooms are quite spacious and clean. The location is not too far from entertainment centers and the train station. It's ideal for those traveling by train.
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Accommodation's Reply
29 Jul 2026
Dear Mr. Yuspik Y., From Santika Pandegiling Hotel, Surabaya, we respectfully thank you for choosing Santika Pandegiling Hotel, Surabaya as your accommodation and for taking the time to provide us with an excellent review and rating. We are delighted to hear that you were satisfied with the spacious and clean rooms, as well as the hotel's excellent location, which makes it easy to access entertainment venues and the train station. We will share this positive review with our entire team to express our gratitude and inspire us to continue striving to provide the best service to all our guests. Thank you again for your trust in Santika Pandegiling Hotel, Surabaya. We hope to welcome you back for your next stay and provide you with another memorable, or perhaps even better, experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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Suryo P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very helpful, the rooms are spacious and clean, the food is delicious, and the location is easily accessible.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Mr. Suriyo P., From Santika Pandegiling Hotel, Surabaya, we respectfully thank you for choosing Santika Pandegiling Hotel, Surabaya as your accommodation and for taking the time to provide us with an excellent review and rating. We are delighted to hear that you were satisfied with our service. Your compliments on the helpful staff, spacious and clean rooms, delicious food, and convenient location are a source of pride for us. We will share this positive review with our entire team to express our gratitude and inspire us to continue striving to provide the best service to all our guests. Thank you again for your trust in Santika Pandegiling Hotel, Surabaya. We hope to welcome you back for your next stay and provide you with an equally memorable, or perhaps even better, experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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F***o
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and efficient, the hotel is very clean, and the breakfast buffet has a wide selection.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Mr./Ms./Ms./Mr./Ms .../Ms./Ms/Ms/Ms
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H***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice, clean, comfortable, lots of places to eat.
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Accommodation's Reply
29 Jul 2026
Dear Mr./Ms. H*u, From Santika Pandegiling Surabaya Hotel, we respectfully thank you for choosing our hotel as your accommodation and for taking the time to provide us with an excellent review and rating. We are delighted to hear that you were satisfied with the hotel's cleanliness, comfortable stay, and the variety of dining and event options. We will share this positive review with our entire team to express our gratitude and inspire us to continue striving to provide the best service to all our guests. Thank you again for your trust in Santika Pandegiling Surabaya Hotel. We hope to welcome you back for your next stay and provide you with an equally memorable, or perhaps even better, experience. Sincerely, Renaldi Soeriawidjaja, General Manager, Santika Pandegiling Surabaya Hotel
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R***m
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I was impressed with the receptionist (Ms. Dinda) who helped with early check-in, the hotel's excellent service, and the varied breakfast menu. The only downside is the lack of a smart TV.
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Accommodation's Reply
29 Jul 2026
Dear Mr. R*m, Sincerely, Santika Pandegiling Surabaya Hotel. Thank you for choosing Santika Pandegiling Surabaya as your accommodation and for taking the time to leave us a positive review and rating. We are delighted to hear that you were satisfied with our service, especially your compliments on Mr. Dinda's assistance with the early check-in process. We are also pleased to hear that the hotel's service and the diverse breakfast menu contributed to your stay. We will share this positive review with Mr. Dinda and the entire team to show our gratitude and inspire them to continue striving to provide the best service to all our guests. Thank you also for your feedback regarding the Smart TV facility. This feedback has been noted and will be used to improve the quality of our facilities and services in the future. Thank you again for your trust in Santika Pandegiling Surabaya Hotel. We sincerely hope to welcome you back on your next visit and provide you with another memorable, or perhaps even better, stay. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Appreciated Miss Ayu for her support, and for the steward for help.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, We are pleased to inform you that Santika Pandakiling Hotel, Surabaya, would like to express our gratitude for choosing Santika Pandakiling Hotel, Surabaya as your accommodation and for taking the time to provide us with an excellent review and rating. We are delighted to hear that you were satisfied with our services, especially your compliments on Khun Ayu for his support and the management team for their assistance throughout your stay. We will share this positive review with Khun Ayu and the entire team to show our gratitude and inspire us to continue striving to provide the best service to all our guests. Thank you again for your trust in Santika Pandakiling Hotel, Surabaya. We hope to welcome you back for your next stay and provide you with another memorable, or perhaps even better, experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandakiling Hotel, Surabaya
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John A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very consistently good hotel in Surabaya. I've stayed here many times and the staff are all super helpful and friendly. The hotel is clean and they have a tasty breakfast set up.
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Accommodation's Reply
15 Jul 2026
Dear Mr. John A., Warm greetings from Hotel Santika Pandegiling Surabaya. Thank you for taking the time to share your wonderful review and for giving us an excellent rating regarding your stay at Hotel Santika Pandegiling Surabaya. We are delighted to know that you consistently enjoy your stay with us and that our friendly and helpful staff, clean hotel environment, and delicious breakfast have made your visits memorable. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering warm hospitality and excellent service. Once again, thank you for your trust in Hotel Santika Pandegiling Surabaya. We look forward to welcoming you back on your next visit and providing you with another memorable stay. Warm Regards, Renaldi Soeriawidjaja General Manager Hotel Santika Pandegiling Surabaya
Riyan A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the rooms are very comfortable and the food is delicious.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Riyan A., This is a brief message from Santika Pandegiling Hotel, Surabaya. Thank you for taking the time to review and rate your stay at Santika Pandegiling Hotel, Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff, the comfort of your rooms, and the quality of the food we served. Your compliments motivate our entire team to strive for the best service and to provide comfortable and memorable stays for all our guests again. Thank you once again for your trust in Santika Pandegiling Hotel, Surabaya. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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Kuandi C.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the check-in process is fast 👍
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Accommodation's Reply
11 Jul 2026
Dear Mr./Ms. Kuandhi C., This is a message from Santika Pandagiling Hotel, Surabaya. We would like to thank you for taking the time to write a review and rate your stay at Santika Pandagiling Hotel, Surabaya. We are delighted to hear that you were satisfied with the friendly service from our staff and the quick check-in process. Your compliments motivate our entire team to strive for friendly, responsive, and efficient service to create a comfortable stay experience for all our guests. Thank you again for your trust in Santika Pandagiling Hotel, Surabaya. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandagiling Hotel, Surabaya
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Deni S. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Possible early check-in if room available.
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Accommodation's Reply
15 Jul 2026
Dear Denny S. A., This is Santika Pandegiling Surabaya Hotel. We extend our warmest greetings. We sincerely thank you for staying at Santika Pandegiling Surabaya Hotel and for taking the time to leave such an excellent review and rating. We are also very pleased to hear that you enjoyed the early check-in service, which is available subject to room availability. We are always striving to provide flexible and top-notch service so that all our guests can feel comfortable from the moment of their arrival. Your valuable feedback serves as a driving force for our entire team to improve service quality and work hard to provide an even more satisfying stay experience. Thank you once again for trusting and choosing Santika Pandegiling Surabaya Hotel. We will do our utmost to ensure an even more memorable stay on your next visit. Sincerely, Renaldi Soeriawijaya, General Manager, Santika Pandegiling Surabaya Hotel
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very helpful and friendly, the hotel is clean and strategic.
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Accommodation's Reply
15 Jul 2026
Dear Mr. M*d, Sincerely, Santika Pandegiling Surabaya Hotel. Thank you for taking the time to write a review and give us such a positive rating for your stay at Santika Pandegiling Surabaya. We are delighted that you were satisfied with the friendliness and assistance of our staff, as well as the cleanliness of the hotel and its excellent location. Your positive review is a great encouragement to our entire team to continue providing friendly and professional service and ensuring the comfort of all guests throughout their stay. Thank you again for your trust in Santika Pandegiling Surabaya. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Surabaya
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A***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Location is near the city center, you can get free breakfast too.
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2 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr./Ms ...
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The room is really nice, the price is also quite affordable, the facilities are good, you get free breakfast.
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Accommodation's Reply
09 Jul 2026
Dear Mr./Ms./Ms./Ms./A*y, This is a brief message from Santika Pandegiling Surabaya Hotel: Thank you for taking the time to review and rate your stay at Santika Pandegiling Surabaya Hotel so positively. We are delighted to hear that you were comfortable in our room, enjoyed the amenities, and appreciated the reasonable price and breakfast we provided. Such positive reviews inspire our entire team to strive for the best service and provide every guest with a truly memorable experience. Thank you again for your trust in Santika Pandegiling Surabaya Hotel. We look forward to welcoming you back on your next stay. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Surabaya Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Frequent stays, affordable prices, good facilities.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, It is with pleasure that we at Santika Pandakiling Hotel, Surabaya, express our gratitude for taking the time to write a review and rate your stay at Santika Pandakiling Hotel, Surabaya. We are delighted that you were satisfied with the reasonable pricing and the facilities we provided. We are honored that your stay met your expectations. Such positive reviews encourage our entire team to strive to provide the best service and comfort to all our guests. Thank you again for your trust in Santika Pandakiling Hotel, Surabaya. We hope to welcome you back for your next stay. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandakiling Hotel, Surabaya
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Good place to stay with affordable price.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, We are pleased to inform you that Santika Pandegiling Hotel, Surabaya, would like to express our gratitude for taking the time to review and rate your stay at Santika Pandegiling Hotel, Surabaya. We are delighted to know that you enjoyed your stay with us and found our hotel to be a convenient and reasonably priced option. These positive comments motivate our entire team to strive to provide the best service and value to all our guests. Thank you for your trust in Santika Pandegiling Hotel, Surabaya. We look forward to welcoming you back for your next stay for an even better experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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U***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff service is friendly and good.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. U*I, Greetings from Santika Pandegiling Surabaya Hotel. Thank you for taking the time to write a review and giving your stay a perfect score. We are delighted to know that the friendliness and service of our staff left a positive impression throughout your stay. Your compliments motivate our entire team to continue striving to provide warm, friendly, and excellent service to all our guests. We hope to welcome you back for your next stay and provide you with another memorable, or perhaps even better, experience. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Surabaya Hotel
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Susie L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's time to rejuvenate the hotel facilities.
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Accommodation's Reply
05 Jul 2026
Dear Ms. Susie L., Sincerely yours, from Santika Pandegiling Hotel, Surabaya. Thank you for taking the time to review and rate your stay at Santika Pandegiling Hotel, Surabaya. We greatly appreciate your feedback regarding improvements to our hotel facilities. Such feedback is extremely important to us as it serves as evaluation data to continuously improve the quality of our facilities and the comfort of all our guests. We are currently undertaking gradual improvements and maintenance to further enhance your stay experience at Santika Pandegiling Hotel, Surabaya. Thank you for your trust in Santika Pandegiling Hotel, Surabaya. We hope to welcome you back again for an even more comfortable and enjoyable stay. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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Susie L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is a bit old, needs rejuvenation.
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Ms. Susie L., This is a brief message from Santika Pandegiling Hotel, Surabaya. Thank you for taking the time to review and evaluate your stay at Santika Pandegiling Hotel, Surabaya. We greatly appreciate your feedback regarding the condition of the hotel that you believe needs improvement. Such feedback is very important to us as it informs our evaluations for future improvements to the hotel's facilities and comfort. We thank you for choosing us as your guest. We hope that on your next stay, we will be able to provide you with an even better experience and meet your expectations. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandegiling Hotel, Surabaya
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The service and cleanliness are excellent.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, We are pleased to inform you from Santika Pandakiling Hotel, Surabaya, that we would like to express our gratitude for taking the time to review and rate your stay at Santika Pandakiling Hotel, Surabaya. We are delighted to hear that you were satisfied with our service and cleanliness. Your compliments are a great encouragement to our entire team to continuously maintain and improve the quality of our service and cleanliness in order to provide the best possible stay experience for all our guests. Thank you for your trust in Santika Pandakiling Hotel, Surabaya. We hope to welcome you back again in the future. Sincerely, Renaldi Soriawijaya, General Manager, Santika Pandakiling Hotel, Surabaya
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Number of reviews per page
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