Overall Ratings & Reviews Hotel Santika Pandegiling Surabaya

The umpteenth time I stayed at a Santika chain hotel, I felt satisfied and comfortable. It's just that there really needs to be a guide that while in the hallway, all guests must not be noisy. Success always for Santika.

Very friendly service, fast response, complete facilities, comfortable and clean rooms

Honestly, I just checked in 3 hours ago, I immediately checked out because the room was not suitable, there was a connecting door and I asked to change rooms, the FO staff said there were no vacant rooms, and explained that the connecting door had been disabled, but I was disappointed because I booked a room via Traveloka and there was no connecting door. And when I entered the room I got, the toilet was in the same direction as the Qibla direction, that was really not allowed. When I checked out, the FO only said that there were no items left behind. They should have asked me again why I checked out right away. I was very disappointed. This is the first time I have booked a hotel and the room did not match my request.

The second experience at Santika Pandegiling, spacious rooms and clean bathrooms are the main value of our stay with a City View view. However, on the 3rd day we started to get bored with the breakfast choices, especially desserts. We still found insects (tomcats) and they irritated our toddler and wife. Hopefully it will be better in the future.

Staying several times at Santika Pandegiling provides quite an interesting experience, including: - Friendly Staff - Spacious Rooms - Smart TV (for executive type) - Clean Bathroom - Daily Towel and Mat Replacement - Free Breakfast However, there were unpleasant experiences related to: - Insects (tomcats) were found several times on the room floor, bathroom floor, sink, and blanket - Cleanliness under the sofa and in the last room under the sofa there was a hole and the cloth was hanging on the floor with dusty conditions - Variety of food - especially fruit juice variations

Enjoy your stay at Santika Pandegiling.

The hotel is nice, but the interior is a bit outdated. But it's clean, the staff is also okay.

delicious food, best location, near Kimia Farma and many other Indonesian foods

Overall OK, the location is quite strategic, but unfortunately some parts of the room still have the old design.

Room direction should be more visible.

Based on my experience of staying here often, it is still very impressive and I always sleep soundly.

Quiet atmosphere, very close if you want to go to TP. Breakfast has many food variants. Recommended for those who like to be quiet with family.

I have only stayed at Hotel Santika Pandegiling once, I was quite impressed because it was in accordance with my expectations. So I added another night so that the total stay was 2 nights. This is a 3-star hotel but the facilities & services feel like 4-star according to the price. This hotel is great. Next time I go to Sby and need to stay, this hotel will be my main choice. The staff are very friendly 👍

I stayed on April 2nd, checked in at 10pm. The receptionist was super helpful and friendly. If I go to Surabaya again, I will definitely stay here again.

Security, front office, bellboy, and restaurant guard are very friendly. We stayed 1 night (just for transit) and arrived around 11 pm they welcomed us warmly. The food is also quite varied. It's just that I ordered 3 rooms, 1 room got a corner room on the 6th floor, the water is a bit less clear. But the rest is okay.

Staff are friendly and helpful.

Perfect, comfortable, cleanliness and service are ok, food is varied.

The room AC is cold and the water is strong, hot water is available. The service staff is very friendly. Thanks Santika Pandegiling.

We have stayed at Santika Pandegiling several times...and Alhamdulillah, it was mostly satisfying and completed our family vacation in Surabaya. Although the room was not as expected (didn't get the room as ordered), but with the friendly, responsive staff service, and very well-maintained cleanliness, our vacation was still enjoyable. Thank you Santika Pandegiling...keep the good work 😊👍

clean and spacious room. friendly staff