Recommended for staycation......... All the staff are friendly and very helpful

Beautiful view, like in a royal hotel

All makes you want to come back again

The hotel rooms need renovation, they're outdated. The taste and quality of the breakfast food need improvement.

I had a great experience here! Can't wait to come back soon! Keep up the good work

Very nice view, spacious room, strategic location, close to everywhere.

Best! Thank you GH Universal for the facilities. It was a pleasure to spend the night here.

A hotel that manages to boast without being intimidating to first-time visitors. The staff are all friendly, and the rooms smell wonderful. The royal-style music adds to the ambiance. A must-try!

It's European vibes, polite staff, best service.

Staff & cleaning room are very friendly

Classic and European building, so cool

All the staff are very friendly

Highly recommended for staying during the 2026 Eid holiday.. The staff are all friendly, the rooms are clean.. Most importantly, the view for photos is really cool.

The hotel staff is very friendly, the hotel area is kept clean.

Kids-friendly, with a comfortable and serene atmosphere. Perfect for a family vacation. The food is delicious, and the staff is friendly and responsive. Continued success.

Everything was great, the food was delicious, and they weren't stingy. My child and I were three. Other hotels usually include breakfast for two people, but my child wasn't allowed to have breakfast, so he had to pay. But at GH Universal, my child was allowed to eat, and he was given lots of delicious food. Thank you GH Universal, may it continue to thrive.

The hotel staff is very friendly, the breakfast menu is also very varied, the hotel is family friendly.

It was fun, I definitely want to come here again next time!!!

It's cool, just for once.. The breakfast restaurant is expensive, for additional adults and kids, with a regular menu.. The room size is also not too spacious.. But, the cool atmosphere of Lembang is helpful..

So far so good, old hotel but still oke. Breakfast also oke, local food. But the room needs to use an air purifier, 2 nights made me flu every time I wake up I have a runny and sore nose. Also some stuff and compartments are already broken, they didn't fix it.