Overall Ratings & Reviews ITC Infantas by Soho Boutique

Great location, comfy bed, a/c works.

This was my third stay at this property and it's my first choice in Madrid. The location is great and the staff is always friendly and helpful.

Great location, friendly atmosphere, clean, close to gran villla and metro

Staff unfriendly and unhelpful. Room did not get cleaned for three days, had to collect my own laundry after having dropped it off (similar for the iron and iron board, which I also had to collect at reception). Shower dreadful, massive cracks in the bath and a mattress that was on the bed during the Spanish civil war. Need I continue?

Disappointed with the room, did not match the pictures. Bathroom was not as clean as I would expect and paint peeling off the ceiling. Luckily was only here one night but expected better considering the price was over €200

The property is located at an excellent ubicación. You are like 1 block to La Gran Via. I had stared in this hotel like 2 times, but, really, right now it has become obsolete, The first hotel I visited that does not have water(free) for the guest, no UBS co connect and charge the phones. Have to ask to change towels. Could not put the A/C , because they told me it was only in warm, and really, you close everything in this not so large room, you have to open de windows. Personnel were nice, except the one who checked us in, otherwise very nice. However they should modernize their hotel, its located in a beautiful spot, near everything. I was in a hotel facing a wall. (nice?)

Amazing area, nice place to stay.

Amazing stay, location was good, hotel staff very professional and accommodating

My wife and I stayed here for one night in October. It's is a very good location and the staff is friendly. Otherwise, this is a step up from a motel. Furnishings are shabby and outdated. Very few outlets, In the smallish rooms. TV is about 18 inches wide.. We had one bar of soap, one. Disposable toothbrush and one cheap sponge. And the cost was outrageous. $315.09 Euros per night.

Hotel close to Grand via. Felt safe at night. Plenty of places to eat

Nice hotel very well located, clean and convenient.

Great hotel

Great stay, convenient (walking distance) location to all of the LGBT hot spots, shopping, restaurants, etc. Hotel was very clean and staff was helpful. Would definitely stay again.

Gear location, service and cleanliness. The biggest drawback to starting here for me was the crappy air conditioning. It did not get cool and this I was unable to sleep.

Friendly and helpful staff, comfortable room, great location. Close to everything, including your choice of Metro stations. It's the third hotel I've stayed in while visiting Madrid and the best location of all.

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The room was full of dust. Also after complaining, they said they'll clean the room but Nothing was done

Fantastic Location and large bathroom. Cons: small room, old bed and thin mattress, no usb charging outlets, over rated, old property.

Front desk personnel were courteous, professional and customer service oriented. They answer all our requests and were very helpful. Housekeeping was exceptional. The hotel has a good restaurant. The location was very convenient and safe.

good location but I think its definitely NOT a 4 star I would give it 3 starts. Clean but small rooms and OLD. Need renovation.