Ok hotel, near by Train station

The check-in experience started off great — the staff member who assisted us was friendly and explained everything clearly. However, one very important detail was never mentioned: the daily tourist tax. This lack of transparency led to an unnecessary and frustrating situation the next day. On our second day, a front desk staff member named Shakil approached us and abruptly asked for our room number. We politely answered, but his tone already felt unfriendly. He then insisted that we needed to pay the tourist tax in cash. Since this had never been explained at check-in, I genuinely believed it had already been included or paid, and I calmly said so. Instead of clarifying the situation professionally, he became aggressive and dismissive, repeatedly saying “no” and refusing to listen. There was no attempt to explain, no patience, and no basic customer service. It felt confrontational and uncomfortable. We eventually said we would pay later just to end the interaction, but the experience left a very negative impression. I understand this is a lower-rated hotel, but that’s not an excuse for poor communication and rude behavior. Basic courtesy and clear information should be the minimum. Overall, disappointing customer service that could have easily been avoided with proper communication.

Rude staff. Intimidating staff. No amenities at all. Rooms were disgusting and dirty. Expedia had done nothing to help resolve this issue with two rooms that were not fit for purpose. Black mould and blood on sheets

Very close to main Rome train station.

I stayed for 5 nights and while it was basic it was comfortable. The downsides to my stay was the fact that housekeeping skipped over the fridge leaving someone's old food in there and leaving it at a warm temperature. After telling the receptionist this his alternative was to put my cold items in a fridge downstairs. The food in the fridge wasn't removed until day 3 of my stay after I left a note when I went out for the day.

Was very good

This is an old 2 star hotel that needs maintenance. I got the 4 person room and requires an upgrade, specially the bathroom. Hotel is near train station, restaurants and within ~18 min walking distance to colosseum. Staff was helpful and supportive.

Staff nice/kind, room neatly cleaned, enough hot water, hair dryer and great location. However facility awfully outdated and the bathroom definitely needed remodeling. Learned the lesson to check reviews before booking even during holiday season as it tarnishes good memory of the whole trip.

I normally don’t leave reviews but my experience at this hotel was not acceptable. I stayed for a week and the only good thing I can say is that the housekeeping brought fresh towels everyday. The staff was up 24/7 banging, screaming, making as much noise as possible constantly. Thanks to them I got an early start to my day at 7am every single day. One night I’m guessing the family who runs the place has a domestic abuse and the woman and man were screaming and yelling to the point of me being concerned if domestic violence. I was told I couldn’t have a guest. If I’m paying to stay somewhere it’s crazy I can’t. And if being family friendly is the reason the how about we leave our messy home life at home. Place was not in good condition. Showers run wrong. Just go somewhere else genuinely.

Hotel is outdated. Heating didn't work the last night of stay, I had to go to the front desk 5 times and finally it was turned on at 10:00 pm. Room is very tiny, bathroom and toilet room is tiny too. Definitely not a room for 4 people. I think 1 person probably is good for its size. Online advertisement says "continental breakfast" but they charge money once you get there. There is not hot food provided either even if you pay.

Hotel location so convenient ans close to termonal. But the room abit old and traditional.

Everything was excellent. They were willing to help us every time we needed assistance. Great location, next to main attractions.Totally recomnended.

Walking distance to major attractions. Shower/bath was hard to get in & out of. Air conditioner worked. Elevator to the floor.

Room did not coincide with the photos provided on Hotels.com. NOT EVEN CLOSE! Room was cramped and there was mold on the walls. Very loud all day and night.

I love this place.

Room needed updating badly, we paid for a double room but got a closet, we asked the clerk and got a slightly better room, no shower curtain, limited towels, room was dingy, staff was ambivalent at best, would NOT recommend

old or broken switches dirty walls bat tab too old dirty

The single room condition wasn’t good at all, not as the pictures posted on website

As for me and our Family, We only need it a place for one night, while waiting for flight to come back home. We got there around 4:30pm- and left 6:00am. We just wanted to drop off our bags and go out to eat dinner and enjoy Roma for our last night. Positive: a place to sleep. Great Dinning place around the corner. Opera house. Great location. Negative: Through Expedia, we receive a message that we were supposed to be charge 4 Euros by person for city taxes- we were only 2 Adults and two young children. They charged us 20 Euros. They only wanted cash, no card and they seem to be so hungry for the payment. The Shampoo- we only got three small envelopes with the cheapest hotel shampoo that probably exist. The Bathroom is so small that it was hard for me to even to move around ( I am a small person) A very cheap place for what they charge. In our situation for only one night - works but if I need it to stay for more time, I think that is not a good fit. Overprice for a very cheap place. I would not be back, and I would definitely not recommend to Families. The place should lower the price - Expensive for what they offer.

This hotel was absolutely disgusting and the pictures on hotels.com does not depict this hotel at all. The bed in our room was falling apart, you couldn’t even move on it without it sounding Ike it was going to collapse, and the bedding comforter looked like it was 60 years old. The toilet was inside the shower which is not shown on any photos online so you had to wear shoes to go to the bathroom. The shower walls and curtains had mold on them. Our ceiling fan was issuing a blade and falling off the roof. The remote control for the tv had so much grime on it you didn’t even want to touch it. The breakfast was not open and the toilets for guests to use were either not operational or not cleaned. Would not recommend or ever stay here again!