Super accommodation

The staff was so very friendly and kind

I was pleasantly surprised to receive an upgrade to a large apartment with a spectacular view of the valley and the river. There’s an extensive network of paths easily accessible from the hotel. It is an easy walk into town and the train station.

Appartement très propre, bien équipé, spacieux avec une magnifique vue.

What a spacious and modern apartment.

Wonderful spacious apartment with an absolutely amazing view. Comfortable beds and very clean.

The staff was very helpful and friendly and we were happy with our room!

I recently stayed at Ustedalen Hotel and found the apartment to be clean, well-equipped, and comfortable. The apartment itself was well-maintained, offering a pleasant and relaxing environment during my stay. However, I encountered some challenges with the hotel’s staff. On a few occasions, I received conflicting directions and advice, which caused confusion. It seemed that the staff were not very familiar with the local area and were not particularly eager to assist when I sought help. This lack of support made it a bit difficult to get the information I needed for navigating the area. Additionally, the pathways around the hotel were extremely icy, making them hazardous to walk on. With temperatures rising to 4°C on two days, it would have been an ideal opportunity to clear the ice and ensure safer conditions for guests. The swimming pool also did not meet expectations. The water was cloudy, and there was a strong, unpleasant smell, which led me to question the pool’s cleanliness. Furthermore, basic amenities like hairdryers and lockers were missing, which would have made the experience more convenient and comfortable. While the apartment was great, I hope the hotel can improve in these areas, particularly with staff responsiveness, pathway safety, and pool maintenance. I’m sure these changes would significantly enhance the overall guest experience.

Nice apartment hotel. Nice restruant and convinient distance to everything skiing.

No heating in the bathroom floor, two single beds indstead of one double bed. No refigurator, no ventilation working, (only in the bathroom.) Not good wifi. No accecories to the kitchen, had to go and ask for.

We were in building D in a 2 bedroom apartment on the ground floor. I thought the pictures made it look fresher and newer than it appeared in reality, but everything was exactly as described and it was a really economical option in an otherwise expensive resort. The kitchen had a dishwasher and enough crockery/pans but no baking trays for the oven, we had to use the grill pan. Massive fridge/freezer which was great. Individual temperature controls for the rooms which worked well. We found around 7/8pm after everyone had had a day on the slopes, there was not much hot water, but if you timed it right shower was fine. We made use of the hotel swimming pool a couple of nights but it was cool by uk standards. Lovely sauna afterward though! We had breakfast one day which was plentiful and loads of choice, but too expensive to repeat for 4 of us! We did enjoy it though. Make sure to book linen in advance if you are flying and need the luggage space, the hotel email worked fine for this. The cost for 4 sets was very reasonable. On the last night we ventured into the hotel bar for a game of shuffleboard but it seemed you had to be the favoured few to get a spot! We waited for 3 rounds of people and got a less than sympathetic response when I mentioned this to the staff! Otherwise they were fine. The ski bus goes from right outside and takes you to Slaatta or town. We arrived by train and it was about 15-20 mins walk from the station. There is a good taxi company, Geilo taxi.

Decent hotel, good restaurant, friendly staff and breakfast was alright. The sauna was a plus. The rooms weren’t up to standards, though. I booked a double room, but it turned out they only have twin rooms. Beds were poor and the rooms were ill equipped. In stead of somewhere to sit down or somewhere to keep your clothes, the room was equipped with a dish washer and a worktop. If it was a fully functioning kitchen I could see the point. Turns out, it was not quite a hotel room and not quite an apartment. I don’t recommend staying here.

Nice comfortable place a little dated and there is no stairs so lugging heavy bags is not great luckily i had a ground floor room. Also there is limited onsite parking options. The view from my room of the mountains was amazing! Electric car charging not available on site but there was a charging place about 5 km away

Location, the hotel and staff were great however the first night, the temperature in the room was approx 26oC due to fault with the heating, so we had to sleep with the windows open. Reported to reception, but they couldn't do anything until maintenance came in the morning. The following day, there was no hot water for the shower and then this happened every morning until we left. Occasionally it came through, so we had to have a very quick shower.

Good location, good service, good buffel breakfast.

Ustadelen consists of several stand alone buildings of a variety of different sized apartments and I assume some hotel rooms. As such if not in the main building where reception is it becomes very difficult to communicate any problems or issues. The apartments are not equipped with an internal phone to allow direct contact with reception which adds to the difficulty. We had booked the “higher grade” apartment for our family. And it was exactly as per photos. What the photos don’t show are the bedrooms which were incredibly small with very small single beds. But on the whole this didn’t bother us. The kitchen is equipped with everything needed for a short stay to cook simple breakfasts and meals. The most disappointing thing was the lack of ability to control heating directly. Even though there were thermostats for each room/ area, these turned out to not control the system which was controlled remotely by main office. The second frustration was the location directly on the train line, constant shipping freights meant interrupted sleep at night as sound proofing wasn’t adequate to prevent the noise. Access to pool was paid which again isn’t a problem EXCEPT the pool was cold and the sauna not working…so felt it was very poor for a service that you pay for. The restaurant was closed for the duration of our visit which meant we couldn’t have served breakfast any day (a shame). Ski bus stopped exactly opposite the building so was convenient in that respect.

we stayed at this hotel 3 years ago and had a good experience so we decided to come back again - this time we booked an apartment (there was no rooms available at the hotel). Unfortunately, this time the experience was totally different. we we're greeted by super indifferent receptionist that told us that the room comes without any towels and linen so we had to rent 2 sets for 200NOK, and this, I must say, surprised my a lot as I travel a lot and it's the first time I encountere such phenomenon... the apartment seemed nice at first, as described, but later we found out dirty stains on the sofa, the entire floor was dusty. noise isolation was poor so we heard a lot of noise from nearby noisy kids... and worse of all the heating system barely warmed the cold room (-7C outside). the next day we complained to the receptionist, another colleague this time, about the noise and faulty heating and he said that there's nothing he can do about it but he offered another apartment - a better, bigger one. and guess what?! the apartment was even colder, without a proper working heating system... we didn’t bother to complain once again since nothing will change...

Negative: Unfriendly front desk person Had to pay extra for sheets and towels Breakfast not included

Interesting. I loved it but a few others thought it was more like camping. Bathrooms huge. Bedrooms tiny. Only negative to the rooms was the beds are too close to the wall. Making your own beds with the linens was awkward but easy. Again…I loved it. Refrigerator. Full kitchen, space was plentiful.

Excellent apartments in easy reach of ski hills and ski shuttle. Well laid out and good kitchen for self catering. Not so close to centre of Geilo but great for a family ski trip