Disappointing. A hotel of this class, which was once victorious in its time, did not take advantage of this moment to get to the new normal to improve itself. From the start of checking in there were no good staff, concierge, bell boy, security until the FO. I have to call and even look for staff to check in. Then when you get to the room, the hot water doesn't work, aka dead, no amenities! And the water is not well distilled, the taste of the sea water is very pronounced. The swimming pool is dirty, and none of the facilities are ready. If you are not ready to receive guests, why should the room be open? The title isn't worth it for a 4-star class, but it's like a budget hotel! Very disappointed!