Traveloka (4,744)
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8.3
Very Good
From 4,744 reviews
Provided by travellers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.3
Location
8.6
Service and Facilites
8.3
People often mention about The Acacia Hotel Jakarta
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Distance to City Center (120)
Bedroom (120)
Room Space (118)
Staff Friendliness (113)
Ambiance (103)
Bathroom (100)
Accessibility (99)
Hotel Area (93)
Taste (93)
Surroundings (88)
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Traveller Reviews The Acacia Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
J***h
5.8
/10
Reviewed 1 week(s) ago
We left with out staying. . It was uninhabitable. Air con doesn’t work. Cannot fix it. No hand or face towels no hair dryer (only by request and too low power). No safe deposit box. Complete disappointment. Do NOT stay here.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest,
Thank you for taking the time to provide feedback on your recent stay at The Acacia Jakarta.
We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay. Please be assured that we have taken your comments seriously and have shared them with the relevant departments for immediate attention. Your feedback is incredibly valuable to us as we continuously strive to enhance our facilities and improve our service to ensure every guest has a pleasant and memorable experience.
We hope to have the opportunity to welcome you and your companions back to our hotel in the future.
Warm regards,
Yurike Irvania Putri
Marketing Communication
The Acacia Jakarta
h***n
Leisure
10.0
/10
Reviewed 1 week(s) ago
It's great to stay at the Acacia Hotel
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Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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S***l
Transit
10.0
/10
Reviewed 2 week(s) ago
Very strategic in the Senen area, many transportation options to all corners of Jakarta.
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Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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RR
Rina R. D.
Leisure
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, nice...clean environment, delicious food...highly recommended...
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Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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S***l
Business
8.5
/10
Reviewed 2 week(s) ago
Very strategic location in the city center
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3 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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JF
Jessica F. A. U.
8.8
/10
Reviewed 3 week(s) ago
Nice, spacious, clean room
Friendly staff, fast check-in and check-out (the only downside is that room service takes a long time to arrive if you ask for anything).
The downside is that it's difficult to order online motorcycle taxis, and they often get canceled.
There's a problem, but you have to be patient.
On the second day, we were going to the restaurant for breakfast and saw a man vomiting in front of the restaurant.
I reported it to the staff (there were three of them at the time), but no one responded quickly. I understand that it's disgusting.
But it's dirty and needs to be cleaned.
It took a long time to call the janitor to clean it, but it took about 15 minutes before anyone showed up.
In the end, we had to walk through the vomit into the restaurant, which was uncomfortable.
Hopefully, they'll be more efficient in handling problems in the future.
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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i
inayahtrinoviani
9.4
/10
Reviewed 3 week(s) ago
Nice place, just renovated, more beautiful and nice.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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h***o
Medical
6.4
/10
Reviewed 3 week(s) ago
not honest and the response is just random because after that there was no follow up, I stayed in one of the rooms when checking out my jacket was left in the hanging cupboard I tried to contact several times and there was a response but there was no follow up after that it was very difficult to contact... (unpleasant experience how can a class like Acacia have this kind of service)...
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Guest, We apologize if there is anything that makes you feel uncomfortable or gives a bad impression of our service. We assure you that there is no intention on the part of the hotel to be dishonest or hide any information. We have found your item and have informed you of its whereabouts since your previous message. The item is currently stored in the hotel's Lost & Found section. However, in accordance with procedures, we recommend that the item be picked up in person, through a representative, or an instant courier service appointed by you. If you are currently out of town and want the item delivered, you can arrange for pick-up through: - Instant courier services such as GrabExpress or GoSend, - A personal representative appointed to pick up the item directly at the hotel. We greatly value the trust of our guests and always strive to maintain professionalism and integrity in our service. Please contact us in advance to confirm so that the delivery process runs smoothly. Warm Regards, The Acacia Hotel Jakarta
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Listya R. O.
Staycation
9.4
/10
Reviewed 4 week(s) ago
It was our first time to stay at this hotel. First thing first before I book a hotel, I have to double check the reviews from app and Maps (it was good, so I decided to book the room). The results were amazing, the moment when we stepped out of our Grab - the staff was right away came and helped us with the luggage (we got like 30-50kg inside our luggage, so..). The checked in process was smooth & the next day we even able to leave our luggage for couple of hours after checked out. All of the staff were friendly and full of smiles (this is how hospitality industry should be). The room was clean and comfortable, the location? Oh please don’t ask me, it was just perfect for us. I wrote this review with an honest experience from us (as I also working in this industry for the past 10 years over Asia).
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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M***d
Business
10.0
/10
Reviewed 4 week(s) ago
Quiet atmosphere, not noisy, access to the city center where work activities, entertainment are very strategic.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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C***a
Leisure
8.4
/10
Reviewed 4 week(s) ago
Ordered a non-smoking room but was given a smoking room. The room smelled of cigarette smoke, the AC was hot, the room was big but not soundproof, the sound from the next room, whether right or left, was very audible.
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5 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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F
Firman
Leisure
10.0
/10
Reviewed 4 week(s) ago
The room is big and the facilities are complete. The staff are also friendly. It's really awesome.
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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E***o
Leisure
9.7
/10
Reviewed 4 week(s) ago
This is an older hotel, but it's been renovated with a modern design. It feels spacious and clean. Air conditioning, hot water, and a good TV are available. The food is varied and delicious. However, the restaurant isn't very spacious, leading to crowds. This is probably because there are more guests there on weekends. Overall, everything is very good. I would stay here again.
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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L***s
Staycation
8.5
/10
Reviewed 4 week(s) ago
The room was spacious and comfortable, perfect for a bridal shower. However, upon checking out, I realized the blanket had stains on it.
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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s***a
8.5
/10
Reviewed 4 week(s) ago
in my opinion if it's just for sleeping but still want to be comfortable and don't need a TV as a complement to entertainment, it's okay, I'm rarely in the room and more active outside so the room is only for a short stopover. this hotel could be one of the options, access to everywhere is close. only yesterday I had the chance to see the quality of the door handle which was broken and the sheets were full of holes like this, but still fine.
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Accommodation's Reply
29 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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N***l
Leisure
9.1
/10
Reviewed 5 week(s) ago
the place is very nice, the service is good
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Rizka A.
Leisure
8.5
/10
Reviewed 5 week(s) ago
Strategic location, spacious rooms, easy parking access, quite varied breakfast.
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Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Rizka A.
Leisure
8.5
/10
Reviewed 5 week(s) ago
Strategic location, spacious parking, spacious rooms, quite varied breakfast.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Rizka A.
8.5
/10
Reviewed 5 week(s) ago
Strategic location, spacious rooms, easy parking, breakfast is also quite varied.
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Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Rizka A.
Leisure
8.5
/10
Reviewed 5 week(s) ago
Strategic location close to main road and culinary, spacious rooms
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2 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Number of reviews per page
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