Lovely stay again lovely hotel been going for 7 years same hotel and always great service and lovely people we stayed in 1005 this time and was lovely close to lift and also had a love heart bath. The cleaner that we had some days was so lovely and do loads even did swans on the bed for us Thank you so much see you again in feb next year also did hotel transfers with them as better than getting a taxi thank you

Terrible stay, very dirty , loud music preventing sleep The cleanliness was terrible inside the room and in corridoors

Property very old and in a poor quality, worst was that we had room with no windows and underground next to staff rooms, very noisy at night time, poor sound proof of the rooms, it was beautiful hotel but it was run down badly, pictures probably was done 10 years ago, even a pool area handles are broken everything was used and abused:) location is very good, walking distance to all old town

Lovely stay

Good stay, clean room

A beautiful hotel situated in the heart of the Fatih district of Istanbul. Attractions like Sultanahmet masjid, Valence aqueduct and Galata bridge are within walkable distance. Lalali is right behind the hotel. There are restaurants all around the hotel. The staff were very helpful and welcoming. They also informed us in person about their accommodations like their Turkish hammams and their tour programs.

The staff were somewhat rude and not helpful. The noises from the restaurant dis not let is sleep. All through till about 4am. Receptionnstagg where not helpful despite complaining suggesting we should wait 2 days before a room change. Thisis the worst 5star hotel ever. The rooms are small do not be deceived by the pictures.

Good value for money. Family friendly.

Great value deal for room plus half board (i.e. breakfast and dinner) that was noteworthy. Beds were also very comfy, a hybrid of spring and memory foam. Finally, the air conditioning was very effective at tempering the flaming Turkish summers.

Room was in basement without window and too hot with no fresh air- was booked for a premium . Hotel made an excuse there online pictures are just the “best version” of what the room could look like not actually what you should expect

Food was poor for breakfast and dinner. If an item ran out, it wasnt replenished, including basics like tea and coffee. Towels also "finished" if you went to the pool too late. A shame becuase other than that it was ok.

The deluxe room next to the dining area is cut off and is much smaller. We asked the receptionist to change the room but there's no more room available(?). The carpet is so dirty that we have to use towels to cover it. Very loud music until 2:00 am. Not sure how they got the 4 star rating?

If you have children Are sure your not put in ground floor room are to noisy nighttime, due to discotheque we moved rooms which was lot better

We did generally enjoy our stay at the beginning the people at the front desk were very friendly and welcoming and throughout our stay they were nice and smiley too. Offered us tea and coffee on arrival. Also offered to move our room because we had a child and it would be noisy downstairs. I think they were repairing the room next to us and working on it because there was rubble on the floor some days we would go to our room. Our room was cleaned daily which was helpful. I didn’t enjoy breakfast as didn’t like the options available but this may be just my personal preference. The staff during breakfast weren’t very friendly and wouldn’t say they were doing their best to be accommodating. The clown they hired though was very nice and good for the children! I think for the amount of days we stayed four it was an ok stay but wouldn’t be able to stay there longer than that. If you are looking for a super modern place this isn’t for you it’s very traditional decoration a lot of gold!

Very unprofessional staff . We booked the room with the hammam and paid the full price just so they can tell us that they over booked and the room is not available. On top of that no compensation they downgraded our room with no refund or anything. Very rude behaviour as it’s a favour they giving you .

No idea where to start. Stayed here for 10 days. Initially it was welcoming and it took around 30 minutes to get to our room. We were given a small room with a Jacuzzi when we ordered a family suite. We were upgraded the next day however there was still a bed missing. We were given a poor extra bed. in general our stay wasn’t great. After being told the Spa Sauna etc was available upon check in none of it was open during the stay. We would ask the hotel for something and they would take half an hour; and sometimes they never came at all! Even after asking 3 times in a row, room service food was extremely overpriced and mediocre, buffet breakfast and dinner was nice and free. housekeeping only made the beds, in addition to this we couldn’t sleep at night for the last few days as the AC was not working! Only good thing was the Area around the hotel and the general look of the hotel, rooms were not bad also. Staff were friendly however I would definitely advise against staying here unless they seriously improve. 3 star hotel at most, definitely not 5 star as they claim. The reviews are real and I would advise staying elsewhere unless the budget and area is fine for you.

The room I booked was not they gave to me they give me a single bed and single small room which was very in bad situation and hotel staff was disrespectful

Booked 6 nights in premium sweet and spar room . It was very shock thae room tow floors under the ground, stemes and Dull lighting walk to the room. Try to use the spar in the Room power went off after 5 minutes of use. Small kitten was making noise in the midnight. Was very bad experience haven't used it again. It is very high volume of travler. staff want give you much attention. Tried to avoid you. Because they're very busy. I dint recommend this proparty for a leisure stay It is good only for shopping.

Great place to stay

they forced us to move to another hotel at 1am in morning. Dodgy and unsafe while you are travelling with kids! buyer beware.