Overall Ratings & Reviews Aston Manado Hotel

Dear i*e, Thank you for your feedback and appreciation. We are very pleased to hear that the strategic location, cleanliness, and comfort of your stay at Aston met your expectations. We also appreciate your trust and will continue to strive to provide the best service. We hope to repeat this positive experience on your next visit. Thank you for choosing Aston, and see you again soon. Best regards,

Dear Canisius S., Thank you for your positive review! We are delighted to hear that our strategic location within the city, easy access to public transportation, and excellent service met your expectations. Guest satisfaction is our top priority, and your feedback means a lot to us. We look forward to welcoming you back soon. See you soon, and we wish you a pleasant experience! Best regards,

Dear Djie D. M., Thank you for your positive feedback! We're glad to hear that you enjoyed our staff's hospitality and friendliness, and that you found the room to be clean. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Regard,

Dear Mr. Timothy, Thank you for your honest feedback! We're glad to hear you find the place good and affordable. We apologize for the inconvenience caused by the laggy Android TV. We'll look into this issue to improve the experience. Overall, we're happy everything else met your expectations, and we hope to host you again soon for an even better stay! Regard,

Dear N*y, Thank you for your feedback. We apologize for the inconvenience you experienced as the check-in process took almost an hour. We will immediately review and improve our procedures to ensure a faster and more convenient check-in experience in the future. We hope you will not experience a similar situation in the future, and we look forward to welcoming you back with even better service. Best regards,

Dear J*m, Thank you very much for your review! We are very pleased to hear that you found our breakfast menu very complete with a variety of choices that satisfy your taste buds. Your compliments regarding the friendliness of the serving staff are also greatly appreciated, as hospitality is one of our core values that we always uphold. Positive feedback like this greatly motivates our entire team to continue to give their best. We look forward to welcoming you back on your next visit to Manado. Regards,

Dear e*i, Thank you very much for your positive review! We are very happy to hear that you enjoyed our hotel's strategic location, its cleanliness, and the friendliness of our staff. Your satisfaction is our top priority. We look forward to welcoming you back to Manado in the near future! Best regards,

Dear Sugeng P. Thank you so much for your wonderful review! We are so happy to hear that your experience with us was so pleasant, comfortable, and relaxing. We are also happy to know that our hotel is fun, kid-friendly, and family-friendly. Your “mantaps pokoknya” feedback is the best compliment for us! We look forward to welcoming you and your family back for another memorable experience in Manado. Regards,

Dear V*y, Thank you so much for your wonderful review! We are so happy to hear that you found our room comfortable, our location convenient, and our staff friendly and helpful. We are also glad that you enjoyed our varied and delicious breakfast menu. We apologize for the inconvenience during your last visit where the sausages and potato wedges were out of stock. We have noted this valuable feedback and will make sure to improve our stock management so that the kids’ favorite dishes do not run out again in the future. We look forward to welcoming you and your family back for a more perfect stay at Aston Manado! Regards,

Dear M*a, Thank you very much for your review! We are very happy to hear that you enjoyed the service and appreciate the speed of our team in fixing the broken facility when contacted. Your comfort during your stay is our priority. We look forward to welcoming you back to Manado. Regards,

Dear g*i, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Regarding the condition of the pillows, room walls, and drinking water facilities, your feedback is very important for us to evaluate and improve in the future. Our team will follow up immediately so that guest comfort remains our top priority. Hopefully we will still have the opportunity to welcome you back with a better experience in the future. Regards,

Dear S*n, Thank you for your review. We are glad that you were overall satisfied with your stay at Aston Hotel Manado. Regarding the price of food outside the room package, we appreciate your feedback and will forward it to the relevant team for evaluation. We continue to strive to balance the quality of food and service with appropriate prices. Hopefully, on your next visit we can provide a more satisfying experience. See you again. Regards,

Dear G*n, Thank you very much for taking the time to give us a review. We apologize for any inconvenience that occurred during your stay with us. We have forwarded your feedback regarding the food variety to the relevant department. The cleanliness of the room will be forwarded to the relevant department for special attention. Once again, we apologize, we realize this is not up to Aston's standards. We hope to have the opportunity to improve it on your next visit. Regards,

Dear Ms. Anasta Z, Thank you for your review. We apologize if the service from our team did not meet your expectations. We realize this is not in accordance with Aston standards, and we will follow up so that it does not happen again to other guests. Hopefully we have the opportunity to serve you again at Aston Manado. Regards,

Dear Deisye, Thank you very much for your review. We are glad to hear that you felt comfortable with the spacious room and its location close to the learning center. We hope that your stay at Aston Manado Hotel was pleasant and met your expectations. If you have any additional suggestions, we are always open to hearing them. We look forward to welcoming you back with pleasure. Best regards,

Dear Y*a, Thank you very much for sharing your experience. It is great to hear that you are satisfied with the friendliness of our staff and the cleanliness of the room at Aston Hotel Manado. We always strive to provide the best service for every guest, and your review certainly means a lot to us. We look forward to welcoming you back for an even more enjoyable stay in the future. See you again. Regards,

Dear L*a, Thank you very much for your review and valuable feedback. We are glad to hear that you appreciate the strategic location and the overall good and polite service from our staff. However, we apologize for the inconvenience you experienced regarding the cleanliness of the bathroom and toilet which has not been handled properly by our front desk. We are very sorry if this makes your experience less than satisfactory. We will immediately follow up with the related team so that similar incidents do not happen again and our service can be more responsive and professional in the future. We hope that you can return to stay at Aston Hotel Manado, so that we can provide a much better and more satisfying experience. Thank you for helping us to continue to improve the quality of our services. Regards,

Dear J*d, Thank you very much for your review. We apologize for the inconvenience you experienced regarding the room provided. We understand how uncomfortable it is if you get a smoking room even though you don't smoke. We will immediately follow up on this with the reservation team to be more careful in adjusting guest requests with room availability, so that similar incidents do not happen again. We are also sorry to hear that you experienced inflammation due to this situation. We hope you have recovered, and in the future we are committed to providing better service. Hopefully you will still be willing to stay again at Aston Hotel Manado so that we can provide a more enjoyable experience. Regards,

Dear S*y, Thank you very much for your review. We apologize for the inconvenience you experienced due to the strange noises at night. We understand that an experience like this can be uncomfortable, especially when staying alone. We will immediately follow up with the hotel's technical and security teams to ensure that no similar disturbances disturb other guests. We greatly appreciate your feedback, and we hope that you will be pleased to stay again at Aston Hotel Manado so that we can provide a more enjoyable experience. Regards,

Dear Mr. Andreas E. A., Thank you very much for your review. We are glad to hear that you felt comfortable during your stay at our hotel. Comments like this motivate us to continue providing the best service. We look forward to welcoming you back to Aston Manado. See you on your next visit. Regards,