Make sure to get directions from the security desk. The room was fine, just hot and did not have AC as advertised.

Tried to contact prior to my departure- not very responsive. Was not able to check-in by 9:30pm but couldn’t reach anyone to let then know. Wasn’t able to get any money back.

I loved the location!!! The metro was close by and the supermarket is right downstairs. The staff was very helpful, too!!! We had a wonderful time!!!

Firstly. On arrival the place is very hard to find. It is basically in a very large apartment complex. I asked at security for santiago suites and security (who spoke no English at all) directed me towards a door 20 metres down and said 8th floor. That door led to tower a and tower b both with 22 floors of residential apartments. After trying both 8th floors there was still no sign. I went back out and after another couple of minutes I managed to get room822 out of the security. I went up and knocked on the door and finally found the office. Check in was slow and when I went to pay by card they said there was a 19% charge for cards. I paid in cash. I got the code for our room which was on the top floor of the other tower so we lugged our bags over only to find the code didn t work. After another trip back and forth we finally got into our room, approx 45 mins after arriving. It is astonishing that there absolutely no signs for the office either at the entrance, in the building, in the lifts or even on the door of room822. The apt was fine but in disrepair (A/c didn t work properly, sliding door broken, shower head blocked, blinds broken) and the kitchen lacked vital things to make it worthwhile using it (e.g. any cleaning equipment, dish cloths etc). To make matters worse the electricity in the building went out from 9pm to 8am on our last night (although presumably that wasn't their fault). Location is good but otherwise would not recommend .

Maid service would come and knock at 9-10am, I asked to not be bothered until after 12pm if possible would come every half hour until I just said please don't come back until tomorrow. This happened a few days, I did not like being bothered yet the maid kept coming back and then made a face when I told her not to return as in I had wasted her time.

Great value for the apartment. We rented a small unit but have everything we need. House keeping everyday except Sunday. Central located and easy access to public transport

They charged us more than the rate displayed on hotels.com by ~20%

Very convenient location close to Santiago sights, museums and shopping. Fully equipped kitchen and supermarket next door, several nice restaurants in the immediate vicinity. 24/7 reception operated out of an apartment, making it a little harder to access than that of a regular hotel.

the apartment is very modern, central of Santiago. nice hot shower and warm heater. the area is ok, I think you a situated in an asian influenced area with lots of Asian take out food.

There was no One to request to activate the hearter, we need it the safe lock And was closed, no Good customer service At all.

The hotel operated within Infinito Condominium with apartment spanning across 4 towers on different floors. Each apt door is controlled via door pin pad. You don't need to inform Reception (Tower A, Room 822) when you check out (latest 12nn). Hotel will assume you check out at 12nn and the housekeeping starts only after that. Hence check-in time is strictly after 3pm. Therefore, if you arrive earlier, no room is available for you. Wifi is good. Pots, pans, cutlery, Microwave over, gas stove and fridge provided. Would be perfect if washing machine is included as well. Lack of dish washing liquid in the kitchen. The apt I got has faulty lights not fixed. The hotel overcharged me initially. I booked via www.hotels.com and usually I pay in my home currency via credit card charged to hotels.com. However, for unknown reason www.hotels.com allow this apt to directly charge my credit card which resulted in the overcharging and in USD instead of my home currency. hotels.com still have not response to me as why this is happening. If you stay there, watch out for the amount the apt directly charged to your credit card.

Right in the heart of the city.

I stayed here for two nights when I first arrived in Chile to look into teaching English here. The room, a small one bedroom or more like a large studio, was comfortable though somewhat cramped, kind of classy, and in good condition, except for the worn out love seat in the living room area. Strangely missing were kitchen towels, and any kind of complimentary tea or coffee, etc, like you'd get almost anywhere, as well as a desk or writing area. Also, the office person reresenting the rentals just didn't want to be there, and made an effort to talk as little as possible--getting info, like about wi-fi (which was pretty good), was like the proverbial "pulling teeth" experience. Oppositely, the three people there when I checked out were overwhelmingly helpful. This is a mix of permanent residents and temporary rentals in a huge complex, and the people living there were as polite and pleasant in passing as could be, always saying "good day,"good-nite," or "ciao," but not intrusive. The location is excellent, in a clean area with plenty of food and shopping options right there or very near; transportation is close, too. The bed and bedding were in good condition, making for a good night's sleep. All in all, I'd recommend this place for a few days or so, maybe a week, but I'd miss a desk/work area beyond that. It's a good value for the sale price I paid ($50/night total.)

The room was very clean, bed was comfortable. Functional kitchen and bathroom, excellent Wifi and Air Conditioning. Nothing to complain about the room we stayed for 3 nights. Supermarket nearby and walking distance to everything in central Santiago. There is room cleaning service daily, we are very happy about that.

Good apartment in a good location at an excellent price. It was difficult to find the at first due to the absence of signage at street level. Nonetheless, would recommend.

Apartment in need of redecorating and additional items in the kitchen eg soap and tea towels. Couldn't access the gym and difficult to understand check in, how to find facilities in the block etc - could benefit from instruction cards Good location and cheap.

I was surprised to find out that this place was an actual condominium with families and travelers cohabiting together. The condo has a great view of downtown from the rooftop, where there is also a swimming pool which the front desk forgot to mention. The rooms are small but have everything a single guy or a couple may want. Kitchenette, microwave, fridge and cookware. There is a supermarket next door that is convenient if you wanted to cook breakfast or whatever if on a tight budget. The location is perfect if you want to explore the downtown area. Plaza de Armas, la moneda, catedral, etc are all walking distance. As well as Bella vista where there is a pretty fun nightlife. One thing I found annoying tho was the cleaning staff that made a lot of noise. It's pretty rough if your trying to sleep after loosing 5 hours coming to Chile. In all, I was satisfied.

Pros: cheap, meet basic requirements, in down town , right next to supermarket, got hair dryer Cons: no toiletries, dusty, within an estate of apartments, reception not at front door, very limited service, not well maintained

Excellent service and support in getting transportation to the airport.

I got a neat one bedroom condo in a condo bldg. so I felt like I moved to Santiago for 3 nights. The bed was great and the place was very quiet. It is only 4 blocks from the Plaza de Armas, an easy walk to Bella Vista and I even walked back from Barrio Brasil. One note, from the US the flight gets in about 8:00am, take the Centrobus to Pajaritas Metro (total cost $4.00) and you get to the hotel by 10:00am. The Hotel charges $30 for an early check-in. I paid. Right next to condo bldg. is a nice supermarket for food, wine and beer, etc.